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Canon imagerunner advance C9065S PRO Service Manual

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  Also See for Canon imagerunner advance C9065S PRO

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Canon imageRUNNER ADVANCE C9075S PRO User Manual
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  Summary of Contents for Canon imagerunner advance C9065S PRO

  • Page 1 Canon Service Guide...

  • Page 2: Revision History

    Canon U.S.A. ISG Central Web site: http://isgcentral.cusa.canon.com Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE C9000S PRO SERIES. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.

  • Page 3: Copyrights And Trademarks

    Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide.

  • Page 4: Table Of Contents

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Contents Product Overview, Configuration, and Accessories ----------------------------------- 1 A. Product Overview ------------------------------------------------------------------------------------ 1 B. Configuration ------------------------------------------------------------------------------------------ 4 C. Main Unit Box Contents ---------------------------------------------------------------------------- 6 Features ----------------------------------------------------------------------------------------------- 7 A. Océ PRISMAsync Controller ---------------------------------------------------------------------- 7 B.
  • Page 5 Product Technical Support Offerings ----------------------------------------------------- 59 A. Dealer Support Requirements ------------------------------------------------------------------ 59 B. Canon USA Support Offerings ----------------------------------------------------------------- 60 1. Canon USA Technical Support Center ----------------------------------------------------- 60 2. NAVI ------------------------------------------------------------------------------------------------ 62 3. Internet Support ---------------------------------------------------------------------------------- 65 imageRUNNER ADVANCE C9000S PRO Series Service Guide...
  • Page 6 Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Appendix -------------------------------------------------------------------------------------------- 68 A. Specifications ---------------------------------------------------------------------------------------- 68 B. Warranty ----------------------------------------------------------------------------------------------- 77 1. Main Unit Limited Warranty ------------------------------------------------------------------- 77 2. GPR-32/33 Drum Unit Limited Warranty --------------------------------------------------- 78 C. List of Tables ----------------------------------------------------------------------------------------- 79 D.

  • Page 7: Product Overview, Configuration, And Accessories

    Quick Printers. imageRUNNER ADVANCE C9000 Series are co-developed between Canon U.S.A., Inc. (Canon USA) and Océ (a Canon Group Company). These digital solutions integrate the imageRUNNER ADVANCE C9000S PRO series engine and accessories with the Océ PRISMAsync Controller and operation management.

  • Page 8: Imagerunner Advance C9000S Pro Series Service Guide Revision

    With the pQ toner (that does not require oil-based fusing) fuser marks no longer appear on the final output, producing high quality output. As an Energy Star Partner, Canon U.S.A., Inc. has determined that the imageRUNNER ADVANCE models meet the Energy Star guidelines for energy efficiency If any options are installed the device may no longer be qualified.

  • Page 9: Model Comparison (Table 1)

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Model Comparison (Table 1) imageRUNNER ADVANCE Features C9075S PRO C9065S PRO Up to 75 ppm Up to 65 ppm Print Speed (Letter) Color Up to 70 ppm Up to 65 ppm B&W...

  • Page 10: Configuration

    ADVANCE C9075S with the Operator Attention Light and the Booklet Finisher-A1 shown imageRUNNER ADVANCE C9000S PRO Series 3, 4 imageRUNNER ADVANCE C9075S PRO Base Model 3618B043AB 3, 4 imageRUNNER ADVANCE C9065S PRO Base Model 3619B042AC Hardware Accessory Options ADF Access Handle-A1 1095B001AA Paper Deck Unit-A1...
  • Page 11 Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Item Item Number Loose Leaf 3-Hole Punch LTR-A1 3028B006AA Loose Leaf 5-Hole Punch LTR-A1 3028B022AA Pro Click 32-Hole Punch LTR-A1 3028B021AA High Durability Plastic Comb 19-Hole Punch LTR-A1 3028B033AA High Durability Color Coil 44-Hole Punch LTR-A1...

  • Page 12: Main Unit Box Contents

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Figure 1 – Configuration C. Main Unit Box Contents Note: Box contents shown are for reference purposes only and are subject to change without notice. • Main Unit • Drum cartridge (Bk) •...

  • Page 13: Features

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Features A. Océ PRISMAsync Controller The imageRUNNER C9000S Series is integrated with the Océ PRISMAsync controller. The PRISMAsync controller enables the end-user to define all media and color settings once and use them throughout the prepress and printing process.

  • Page 14: Duplex Color Image Reader Unit-A1

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide C. Duplex Color Image Reader Unit-A1 The Duplex Color Image Reader Unit-A1, a single pass duplex automatic document feeder, handles jobs that rely on the processing of originals. The Duplex Color Image Reader Unit-A1 has a paper capacity of up to 300 sheets (20 lb bond (80g/m )) of originals and supports paper sizes of 11"...

  • Page 15: Multiple Queues/Hot Folders-A1

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide G. Multiple Queues/Hot Folders-A1 This option enables the possibility to create multiple Line Printer Remote (LPR) queues or PS/PDF hot folders to automate the customer’s workflow for repetitive jobs. imageRUNNER ADVANCE C9000S PRO Series Service Guide...

  • Page 16: Accessories And Advanced Options

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide III. Accessories and Advanced Options A. Accessory Options 1. Paper Deck Unit-A1 The Paper Deck Unit-A1 accessory has a capacity of up to 3,500 sheets and supports paper sizes of up to 8.5” x 11” in weights ranging from 14 lb bond to 80 lb cover (Uncoated).

  • Page 17: Booklet Finisher-A1

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide 5. Booklet Finisher-A1 The Booklet Finisher-A1 provides multiple functions for the imageRUNNER ADVANCE. Saddle stitch for up to 20- sheets with paper sizes of up to 13” X19.2”, V folding of up to three sheets without stapling.

  • Page 18: Puncher Unit-Bf1

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide 9. Puncher Unit-BF1 The Puncher Unit-BF1 provides 2 and 3-hole punch capability for paper stocks up to 140 lb Index. This option supports 2-hole punch for LGL and LTRR paper and 3-hole punch for 11" x 17" and LTR. The Puncher Unit- BF1 requires the Staple Finisher-A1 or the Booklet Finisher-A1.

  • Page 19: System Options

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide B. System Options 1. Océ PRISMAprepare The optional Océ PRISMAprepare is an all-in-one job preparation client application document makeready from composition through production. PRISMAprepare can be used to collect and combine PDF documents from a variety of digital and analog sources into one document with multiple sections.

  • Page 20: Remote Viewer-B1

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide 3. Remote Viewer-B1 The Remote Viewer license enables the end-user to access the status window of the Océ PRISMAsync controller remotely from any computer in the same network. The remote viewer is accessed by typing ‘http://[printer name or IP address]/remoteinfo’...

  • Page 21: Productivity Features

    Canon imageRUNNER ADVANCE C9000S PRO Series of devices. This document was developed to assist Canon USA dealers as part of their pre-sale, and pre-installation planning process to potential customers to help clarify the requirements and responsibilities associated with owning and operating an imageRUNNER ADVANCE C9000S PRO Series device.

  • Page 22: Dealer Sales/Service Authorization

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Dealer Sales/Service Authorization To become authorized and maintain authorization to sell and service the imageRUNNER ADVANCE C9000S PRO Series, each Authorized Dealer location must have at least two (2) Technicians who have successfully completed the following courses: •...

  • Page 23: Educational Training

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Educational Training A. Training Program Overview The learning path for the new imageRUNNER ADVANCE products has been designed to build the knowledge and skills of your support professionals in a way that will impact your customers in the most positive manner, both in the support of the product and the solutions you offer.

  • Page 24: Certification

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide The PRISMA System Training Program is designed for system engineers, and focuses on Océ PRISMAprepare and Océ PRISMAaccess as well as the PRISMAsync controller. With all of these programs keep in mind that the technicians and systems engineers will be required to complete all online modules prior to attending class.

  • Page 25: Classroom - Technician Training

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide 2. Classroom - Technician Training Building on the eLearning modules, there is a three (3) day Systems, a four (4) day imageRUNNER ADVANCE C9000 PRO Series hardware classroom program and a three (3) day PRISMAsync Hardware classroom program.

  • Page 26: Prerequisites

    Training is available in the following regional training center. • Itasca, Illinois The online portion is located in the eLearning Center on the e-Support Center website http://www.support.cusa.canon.com. imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 20...

  • Page 27: Prismasync Systems Blended Training

    This systems course is a Blended Program with an online course and a five (5) day a hands-on activity filled classroom course that includes a final examination. Canon USA recommends that all systems engineers who will service and support the imageRUNNER ADVANCE C9000S PRO Series devices successfully complete this course to ensure they are prepared to support these products and customers.

  • Page 28: Service Materials

    F. Student Feedback and Course Follow-up All students attending the classroom course at a Canon regional training center will be asked to complete a 10-question feedback survey. In addition, all students completing the technical training classroom course will receive a Training Survey approximately ninety (90) days after the class concluded.

  • Page 29: Servicing Notes

    ADVANCE C9000S PRO Series Service Guide VII. Servicing Notes A. Power and Plug Requirements Canon USA Inc. strongly suggests dedicated and properly grounded outlets for these imageRUNNER ADVANCE devices and optional accessories. Before installation, confirm that dedicated NEMA receptacles are available for these devices.

  • Page 30: Imagerunner Advance C9075S Pro/C9065S Pro Main Unit Power Receptacle (Table 5)

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide imageRUNNER ADVANCE C9075S PRO/C9065S PRO Main Unit Power Receptacle (Table 5) imageRUNNER ADVANCE C9000S PRO Series Main Unit NEMA 6-15R Receptacle Accessories Power Receptacle (Table 6) PRISMAsync Controller and Accessories NEMA 5-15 Receptacle...

  • Page 31: Installation Weight & Dimensions

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide B. Installation Weight & Dimensions The imageRUNNER ADVANCE C9075S PRO/C9065S approximate weight and dimensions differ depending on how it is configured with the optional accessories. Approximate Weight (Table 7) Component Approximate Weight Main Unit w/ Duplex Color Image Reader Unit-A1, Buffer Pass 723.9 lb...

  • Page 32: Dimensions Diagram (Table 9)

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Dimensions Diagram (Table 9) Approx. Provide at least 39.4” behind the machine, and 36.8” 19.7” in front and on the sides of the machine (with all doors and access panels open). Approx.
  • Page 33 Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Staple Finisher Paper Professional Puncher Document Buffer Main Unit Paper Deck 30.8” (782 mm) Folding Unit w/ Integrated I/F unit Insertion Pass 27.1” (689 mm) 12.7” (323 mm) 13.2” (336 21.9” (555 mm) Unit 5.4”...

  • Page 34: Installation Space Requirements

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide C. Installation Space Requirements The imageRUNNER ADVANCE C9000S PRO Series approximate installation space requirements will differ depending on it is configuration with optional accessories. Installation Space (Table 10) Maximum Configuration Includes opening space for the Main Unit and Accessory doors...

  • Page 35: Estimated Installation Times

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide D. Estimated Installation Times The estimated Installation times below are the estimated times required for installation the main unit installation and optional accessories starting from an unpacked condition. The estimated installation times can be achieved only with a minimum of two (2) experienced technicians on the imageRUNNER ADVANCE C9000S PRO Series.

  • Page 36: Firmware Upgrade

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide E. Firmware Upgrade 1. Computer Requirements for Upgrading following recommended Desktop laptop specifications to use for the download: • CPU: Intel Celeron 400MHz or higher (32-bit processor only) • Memory: 512 MB of RAM or more •...
  • Page 37 Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide USB Flash Drive Specifications (for the USB Key and USB Stick) (Table 40). Using a USB flash drive that does not meet these parameters may result in an error when backing up the system or an error during firmware installation.

  • Page 38: Imagerunner Advance Firmware Update

    When the HDD is replaced, the Service Support Tool is used to format the new HDD and load software. Canon USA will make the data for these updates available to the dealers via e-Support. Refer to the Service Manual for complete upgrading procedures.

  • Page 39: International License Management System

    The PRISMAsync Controller is licensed and activated through the International License Management System (ILMS) server. To activate the PRISMAsync Controller, the service technician must complete the activation form and e-mail to sf@cusa.canon.com. The following information is required: • The Dealer Order Number •...

  • Page 40: Recommended System Engineer Requirements

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide H. Recommended System Engineer Requirements An SE (System Engineer) is recommended to work with Canon’s networked devices, and should have the following basic job functions: • Systems integration (pre-sale and post-sale) •...

  • Page 41: Hard Disk Drive Handling

    Exemption clause: Canon USA or any of its affiliates or dealers will not be liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.

  • Page 42: Consumables

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide J. Consumables Consumables are all products and materials, which are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals and toner. A number of factors are considered when the approximate yield expectancy of a consumable is determined, including paper size and the amount of coverage per page.

  • Page 43: Periodically Replaced Parts

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide K. Periodically Replaced Parts Estimated Life Description Quantity Remarks Part Number (copies/prints) Primary Charging Wire FL2-8915-000 150,000 Primary Charging Wire Cleaning Pad FL2-0462-000 150,000 Slider Primary Charging Wire Cleaning Pad FL2-2720-000 150,000...

  • Page 44: Consumable Parts

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide L. Consumable Parts Consumable parts are defined as those parts having a limited yield that will be reached during a customer’s specific machine operation and should be replaced as needed. Examples of consumable parts may include but are not limited to feed rollers, cleaner blades, etc.

  • Page 45: Duplex Color Image Reader Unit-A1 Consumable Parts List (Table 14)

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Main Unit Consumable Parts List (Table 13) Continued Estimated Life Description Quantity Remarks Part Number (copies/prints imageRUNNER 530,000 ADVANCED C9075S PRO Edge Scraper 2 (Bk) FL2-8654-000 imageRUNNER 550,000 ADVANCED C9065S PRO imageRUNNER...

  • Page 46: Main Engine Fixing Unit And Itb Unit

    4,000,000 pages M. Main Engine Fixing Unit and ITB Unit As an option, Canon USA has made available Main Engine Fixing Unit and ITB Unit for replacement as single units. The Fixing Unit and ITB Unit consist of consumable and periodically replaced parts.

  • Page 47: Periodic Replacement Parts

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide N. Periodic Replacement Parts Periodic Replacement Parts (Table 19) Estimated Life Description Quantity Remarks Part Number (copies/prints) Primary Charging Wire FL2-8915-000 150,000 Primary Charging Wire Cleaning FL2-0462-000 150,000 Pad Slider Primary Charging Wire Cleaning...

  • Page 48: Periodic Maintenance

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide O. Periodic Maintenance Some parts of the machine must be periodically maintained and/or replaced on a periodic basis to ensure a specific level of machine performance. These parts are likely to affect the performance once they fail even in the absence of external change or damage.
  • Page 49 Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Estimated Timing (sheets) Part Name Remarks ♦:Replacement (Periodical replacement) ●: Replacement (Consumable parts) Δ: Cleaning ×: Lubrication □: Adjustment ■: Inspection Δ ITB Displacement Sensor Clean when replacing the ITB ■ ITB Cleaning Unit Cleaning ●...

  • Page 50: Special Tools

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide P. Special Tools In addition to the standard tools used to service these devices, the following special tools should also be carried according to its rank when servicing an imageRUNNER ADVANCE C9000S PRO Series.

  • Page 51: Soft Counter

    Displayed The default counter 3 (meter 229) and counter 4 (meter 230) do not increment when a copy is made. Canon USA recommends changing these counters during installation to what is most appropriate to your service organization. When changing any of the counters, the PRISMAsync Controller and the Main engine must be rebooted for the changes to take effect.

  • Page 52: Suggested End-User Customer Service Offerings

    Approximately imageRUNNER ADVANCE C9075S PRO Up to 350,000 30,000-150,000 Approximately imageRUNNER ADVANCE C9065S PRO Up to 330,000 30,000-110,000 Monthly Print Copy Volume Definitions (Table 24) Monthly PCV Type Description This is the print/copy volume range that the equipment was...

  • Page 53: Limited Warranty Support

    This warranty covers the imageRUNNER ADVANCE C9000S PRO Series product, Canon Brand options for the imageRUNNER ADVANCE C9000S PRO Series product, and the Océ brand PRISMAsync Controller designed for use with the imageRUNNER ADVANCE C9000S PRO Series product.

  • Page 54: Flat-Rate Program

    Flat-rate credits are posted monthly in the CNA (Canon Network Access) section of Canon USA’s ISG Central Web site. Refer to Online Limited Warranty Credit Inquiry section for more information.
  • Page 55 Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Additional information on the Flat-Rate Program is located on the Canon USA’s e-Support Web site at http://www.support.cusa.canon.com, as shown in Figure 2 Figure 2 – e-Support: Flat-Rate Program imageRUNNER ADVANCE C9000S PRO Series Service Guide...

  • Page 56: Warranty Parts For Repair

    Each circuit board is live tested and updated to the latest firmware version prior to returning it to your dealership. Parts specified on the Canon USA Repairable Parts List must be prepaid and shipped directly to one of the following Authorized Parts Repair Facilities.
  • Page 57 All original defective parts with a dealer cost valued over $300.00, that are not specified on the Repairable Parts List, must be submitted to Canon Virginia, Inc. with a completed e-Tag warranty claim form, and a handwritten or computer-generated copy of the machine’s service history.

  • Page 58: E-Tag

    Warranty Control Section for warranty compensation. The e-Tag warranty claim form can be accessed in the Warranty section of the e-Support Center Web site at http://www.support.cusa.canon.com. Figure 4 – e-Support: e-Tag imageRUNNER ADVANCE C9000S PRO Series Service Guide...
  • Page 59 Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide To submit a new warranty claim, select the type of claim from the drop-down list, shown below, and complete the required sections of the e-Tag limited warranty claim form. Figure 5 – e-Support: e-Tag Claim Console A copy of the e-Tag warranty claim form and the machine’s service...

  • Page 60: Online Limited Warranty Credit Inquiry

    The Online Warranty Credit Inquiry enables your dealership to check, download, and print the details of your e-Tag and Flat-Rate Program credits on the CNA (Canon Network Access) Web site. a. e-Tag Inquiry To view your e-Tag warranty claim credits online, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and select...
  • Page 61 Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide On the CNA Web site, select “Warranty Credit Inquiry”, and then select “e-Tag Warranty Claims Reimbursement” to perform an e-Tag Warranty claims search, as shown in the following screen shots. Figure 7 – CNA: Warranty Credit Inquiry Figure 8 –...
  • Page 62 Flat-Rate Inquiry To view your Flat-Rate warranty reimbursements online, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and select “Canon Network Access (CNA)”, as shown below. Figure 9 – ISG Central imageRUNNER ADVANCE C9000S PRO Series Service Guide...
  • Page 63 Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide On the CNA Web site, select “Warranty Credit Inquiry”, and then select “Flat-Rate Warranty Reimbursement” to perform a Flat-Rate Warranty claims search, as shown in the following screen shots. Figure 10 – CNA: Warranty Credit Inquiry Figure 11 –...

  • Page 64: Service Parts Availability

    All National Holidays Shipment options are subject to change Only authorized dealer personnel with a unique PIN access code will be allowed to utilize this service. Contact the Canon Parts Order Center (canonparts@cusa.canon.com) for more information. imageRUNNER ADVANCE C9000S PRO Series Service Guide...

  • Page 65: Product Technical Support Offerings

    • Your support personnel should check technical documentation (User Manuals, Technical Publications, etc.) and the e-Support Web site (24 hours a day, 7 days a week) before calling Canon USA’s TSC (Technical Support Center), since your concern may have already been addressed and documented.

  • Page 66: Canon Usa Support Offerings

    1. Canon USA Technical Support Center Canon USA provides a time sensitive call escalation process for all authorized imageRUNNER ADVANCE C9000S PRO Series dealers. The TSC is the single point of entry for this process. Once a call is placed to the TSC and information is logged into the call management system, a case number will be assigned to the call.

  • Page 67: Canon Usa Support Escalation Flow Chart (Table 26)

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Canon USA Support Escalation Flow Chart (Table 26) Canon imageRUNNER ADVANCE C9075S PRO / C9065S End-User Contacts Servicing Dealer Servicing Dealer Contacts Status Canon USA TSC Modify Assistance Required Canon USA Update Case...

  • Page 68: Navi

    ADVANCE C9000S PRO Series Service Guide 2. NAVI NAVI is a computer-based program (application) designed to function as both an information resource and a diagnostic tool for Canon dealership’s technicians equipped with laptops or for dealer in-house help desk environments.
  • Page 69 • Provides a link to Canon Technical Documentation, which is offered to dealers for sale on a CD-ROM • Provides a link to Canon Service Tools, such as the SST (Service Support Tool) and PDL Downloader • Enables you to access the machine’s Service Mode from a...
  • Page 70 Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide (2) Get the NAVI Files There are two ways to get the files to start using NAVI: • Download the necessary files from the e-Support Web site free-of-charge. It is recommended to download these files via a high-speed Internet connection, as the files are large.

  • Page 71: Internet Support

    • Download Firmware and Software Drivers • Track and Modify logged Cases • Review all open Cases To access e-Support, you must first register for an e-Support ID Number. To register for an e-Support ID number, go to the Canon USA’s e-Support Center site http://www.support.cusa.canon.com.

  • Page 72: Imagerunner Advance C9000S Pro Series Service Guide March

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide b. Canon USA ISG Central Website Complete Service Guide versions are available on the Canon USA’s ISG Central Web site (http://isgcentral.cusa.canon.com). Access is limited to an Authorized Dealer’s Management staff. Please contact your Dealer Administrator to request access to the Engineering Services and Solutions section of ISG Central.
  • Page 73 Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Figure 18 – ISG Central: Engineering Services and Solutions Page imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 67...

  • Page 74: Appendix

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Appendix A. Specifications Note: All specifications are for reference purposes only and are subject to change without notice. imageRUNNER ADVANCE C9075S PRO/C9065S (Table 27) Specification Item imageRUNNER ADVANCE C9075S PRO C9065S PRO...
  • Page 75 Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide imageRUNNER ADVANCE C9075S PRO/C9065S (Table 27) Continued Specification Item imageRUNNER ADVANCE C9075S PRO C9065S PRO Paper Drawer 1, 2 (Left & Right) 13" x 19", 12 5/8" x 17 11/16" (320 x 450 mm), 12" x 18", 11"×17", LGL, Paper Cassette 3, 4 (Lower) LTR, LTRR, EXEC, STMTR, Custom Size（5 1/2"...

  • Page 76: Duplex Color Image Reader Unit-A1 (Table 28)

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Duplex Color Image Reader Unit-A1 (Table 28) Item Specification Original Feeding Mechanism Single Pass Duplex Automatic Document Feeder 11" x 17", LGL, LTR, LTRR, STMT, or STMTR Size and Weight of Originals B&W Original:...

  • Page 77: Multi-Drawer Paper Deck-A1 (Table 31)

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Multi-Drawer Paper Deck-A1 (Table 31) Item Specification 13" x 19", 12 5/8" x 17 11/16" (320 x 450 mm), 12" x 18", 11"×17", LGL, LTR, Paper Sizes LTRR, EXEC, Custom Size(5 1/2" x 7 1/8" to 13" x 19 1/4" (139.7 mm x 182 mm to 330.2 mm x 487.7 mm))

  • Page 78: Booklet Finisher-A1 (Table 33)

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Booklet Finisher-A1 (Table 33) Item Specification Number of Trays 13” x 19”, 12 5/8” x 17 11/16” (320 x 450 mm), 12” x 18”, 11”×17”, LGL, LTR, LTRR, Paper Sizes EXEC, STMTR, Custom Size（4” x 5 7/8” to 13” x 19 ¼” (100 x 148 mm to 330.2 mm x 487.7 mm)）, Envelopes...

  • Page 79: Professional Puncher-C1/Professional Puncher Integration Unit-B1 (Table 35)

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Professional Puncher-C1/Professional Puncher Integration Unit-B1 (Table 35) Item Specification Type GBC Puncher Paper Sizes LTR (3-holes、5-holes、Velo Bind 11-holes、Plastic Comb 19-holes、Twin Loop 21-holes /32-holes、Color Coil 44-holes)： Paper Weight / Paper Type 20 lb bond to 80 lb cover (75 to 216 g/m ) / Plain, Heavy, Color, Recycled , Tab, Coated LTR (ProClick 32-holes)：...

  • Page 80: Paper Folding Unit-G1 (Table 37)

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Paper Folding Unit-G1 (Table 37) Item Specification LTRR / 14 lb Bond to 28 lb Bond ( 52 g/m to 105 g/m ) / Thin, Plain, Color, C-Fold (Paper Size/Weight/Type) Recycled, Bond...

  • Page 81: Usb Flash Drive Specifications (For The Usb Key And Usb Stick) (Table 40)

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide USB Flash Drive Specifications (for the USB Key and USB Stick) (Table 40) Capabilities Requirement connection speed USB 2.0 High Speed certified, USB 1.1 backward compatible Size ≥ 2 GB memory size...

  • Page 82: Prismasync Controller (Table 41)

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide PRISMAsync Controller (Table 41) Item Specifications Server Type External Operating System Windows XPe SP3 Processor Intel QuadCore i7 nVidea GeForce GTS450 Memory 4 GB Hard Disk 3 x 3.5” SATA II, 250 GB, 7,200 RPM...

  • Page 83: Warranty

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide B. Warranty 1. Main Unit Limited Warranty imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 77...

  • Page 84: Gpr-32/33 Drum Unit Limited Warranty

    Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide 2. GPR-32/33 Drum Unit Limited Warranty imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 78...

  • Page 85: List Of Tables

    Monthly Print Copy Volume Definitions (Table 24) ................46 Table 25 – Parts Order Center Days and Hours of Operation ............58 Canon USA Support Escalation Flow Chart (Table 26) ..............61 imageRUNNER ADVANCE C9075S PRO/C9065S (Table 27) ............68 Duplex Color Image Reader Unit-A1 (Table 28) ................
  • Page 86 Figure 13 – NAVI Screen ......................... 62 Figure 14 – e-Support: NAVI’s Mini-Home Page ................64 Figure 15 – The Canon e-Support Center Login ................65 Figure 16 – ISG Central: Login Screen .................... 66 Figure 17 – ISG Central Welcome Page ..................66 Figure 18 –...

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