Internet Support - Canon imagerunner advance C9065S PRO Service Manual

Canon

3. Internet Support

a. Canon USA's e-Support Center Website
Canon USA's Engineering Services and Solutions Division (formerly
the Systems and Technical Support Division) provides high-quality
e-Support via the Internet, and is only available for Canon USA's
Authorized Servicing Dealers.
Canon USA's e-Support is designed to provide dealer Systems
Engineers and Technicians access to technical support information
via the Worldwide Web.
The following functions and information can be accessed:
• Proactive notification of new releases, patches, Technical
• Search for Technical Solutions with the Integrated Knowledge
• Read or download on-line documentation
• Download patches and their Readme files
• Download Firmware and Software Drivers
• Track and Modify logged Cases
• Review all open Cases
To access e-Support, you must first register for an e-Support ID
Number. To register for an e-Support ID number, go to the Canon
USA's
http://www.support.cusa.canon.com. Click on the "Register" button,
and follow the instructions. This service is available at no additional
charge to all authorized dealers.
Figure 15 – The Canon e-Support Center Login
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Revision 2
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Publications, and other information via e-mail
Management System through natural language query
e-Support Center Web site at
March 2015
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