Canon imagerunner advance C9065S PRO Service Manual page 69

Canon
a. Features
• Detects the device's engine status
• Enables you to research a knowledge base of known problem
• Provides access to model servicing information, such as work
• Provides a link to Canon Technical Documentation, which is
• Provides a link to Canon Service Tools, such as the SST (Service
• Enables you to access the machine's Service Mode from a
• Enables you to adjust the machine's error and jam thresholds.
• Enables you to lookup replacement parts via a Web browser
b. Benefits
• Improves the time to resolution for the more challenging technical
• Increases customer satisfaction by increasing the number of first
• Reduces the chances of incorrect or unnecessary parts usage with
• Enables device engine reporting to aid in service costs forecasting
c. Getting Started with NAVI
(1) Participate in Training
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Revision 2
imageRUNNER ADVANCE C9000S PRO Series Service Guide
case data to solve a current machine problem when connected
directly to the machine or offline (connection to the machine has
not been established)
procedures and electromechanical component references
offered to dealers for sale on a CD-ROM
Support Tool) and PDL Downloader
computer running the NAVI application, and perform the Auto
Reset function (returns all machine settings back to their initial or
default values)
situations faced in the field
visit problem resolutions, thereby reducing the number of required
second visits
NAVI's diagnostic abilities and reference information
The NAVI e-Learning course is available on e-Support for those
technicians who have computer skills and use the SST. The
NAVI e-Learning course is interactive, and contains guided
simulations that show the technician how to use NAVI to service,
maintain, and troubleshoot Canon devices. Technicians taking
the
e-Learning course will also learn how to make NAVI an integral
part of their tool kit.
After the successful completion of the NAVI e-Learning course,
technicians can begin to use NAVI as the tool to help them
resolve field issues in a timely manner.
NAVI
March 2015
Page 63