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4.2
Before calling for support please look to see if your problem is listed below.
1. The Fault light is on or flashing
Remove the power from the SED-64, then remove the SIM card and put it in a working GSM
phone. Turn the GSM phone on. If the phone asks for a PIN number, the SIM card is pin code
locked. Go to phone set up / security settings and turn the PIN request off. Power off the phone
then on again. It should not ask for a PIN. Put the phone next to the SED 62/64 antenna
location and make sure you have at least 3 bars of signal on the GSM phone. Making sure the
power is still off on the SED 62/64, re-insert the SIM card and power it up. When the SED-64
finds signal, the wake LED should be on with the status LED flashing and the signal meter will
show signal.
2. I cannot program the SED-64
With the SED 62/64 powered up, put a standard PSTN phone into "CON1" on the SED 62/64
board. Press and hold the "PROG Button" until LED1 lights up, remove your finger immediately
from the button. The "PROG LED" should stay illuminated. First, do a LED Test by pressing the
* (Star key) on the phone, LEDs 1,3,5,6,8 & 0 should light. Now Press the # (hash key), the
LEDs 2,4,7 & 9 should light. If no LEDs light up, check that the phone you are using is set to
Tone (DTMF) dialling and not pulse (Decadic). If the LEDs do light up, do a read back of
function 01 by keying on the phone *01# The LEDs should illuminate in order of the client
code. If the unit has not been programmed before, the client code should be 0000. If no LEDs
illuminate then the SED 62/64 may have a Master Code (Function 19). You can now try
defaulting the SED-64 (but make sure you know all the program settings before doing this, as
you will need to re-program the SED62/64 from scratch!) Default the unit by being in program
mode and entering *996060# (for SED62) or *996464# (for SED-64). To check if it is defaulted
OK, do a read back of function 01 again. LED 0 should flash 4 times indicating an account
code of 0000.
3. I do not receive a response via SMS
Check that you have the correct mobile number for the SIM card in the SED 62/64. If it is
correct then the SED-62/64 may have MASTER CODE (Function 19) set. If you know the
Master Code try sending the following SMS *19????# (where ???? = Master Code). If it
correct the SED 62/64 will send back an SMS with "PIN OK" If you see this message then you
have 5 minutes to send the SED 62/64 SMS commands. If you still do not get a response then
a technician will probably need to visit the site.
4. The SED-64 on-board dialler is not communicating
Check to see if Functions 01, 02 & 03 are programmed correctly. When you trigger a Zone
Input on the SED 62/64, does the OH light flash? If OH (LED 9) is flashing, this is indicating that
the on-board dialler is working. If the OH LED is not flashing check that the zones are armed.
Put a phone into CON1 and when the OH LED is flashing, pick up the handset and listen in for
comms to the Control Room. If you hear comms check with the Control Room that they are
monitoring the correct Contact ID codes.
Fault Guide
22
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