Warranty - Steelcase RoomWizard User Manual

W
ARRANTY
Steelcase warrants the RoomWizard appliance to be free from defects in material and workmanship under normal use and
care for two (2) years from the date of shipment except as noted below. Steelcase will repair or replace, at its option, any
RoomWizard product or part thereof which fails as a result of such a defect during the warranty period. This warranty is valid
only for the original purchaser.
Steelcase does not warrant matching of color or texture for the physical enclosure and will ship replacement RoomWizard
appliances with the latest software version only. This warranty does not apply to:
• Damage caused by a carrier
• Damage due to accident, abuse, misuse or customer power supply problems
• RoomWizard appliances not installed, maintained or used in accordance with published Steelcase installation and/or
usage guidelines
• User modification, including use of parts and components not supplied by Steelcase
• RoomWizard mounting accessories (Wire Management Kit, Glass Mount Kit & Wire Management Kit, and Power Supply
Holder) are warranted for ten (10) years.
THIS LIMITED WARRANTY IS THE SOLE REMEDY FOR PRODUCT DEFECT AND NO OTHER EXPRESS OR IMPLIED
WARRANTY IS PROVIDED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. STEELCASE SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES ARISING FROM ANY PRODUCT DEFECT INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS
NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
APPENDIX TO THE ROOMWIZARD WARRANTY STATEMENT
Product Branding and Warranty
RoomWizard is branded and sold as a Steelcase product, but delivered by PolyVision, a wholly owned subsidiary of Steelcase,
Inc.
The RoomWizard Warranty is offered and executed by Steelcase. RoomWizard is excluded from the standard Steelcase

warranty.

Optional Extended Warranty
An optional extension of this standard two-year limited warranty is available. Steelcase offers a two (2) year extended warranty
available for purchase only at the time of initial purchase of RoomWizard products.
Warranty Service
To request warranty service, you must call Steelcase within the warranty period. For warranty service in the US and Canada call
1.800.334.4922; for warranty service in Europe call + 32 (0)89 32 31 30; for all other countries email
techsupport@steelcase.com. If warranty service is required, Steelcase will issue a Return Authorization Number. In most cases,
a working unit will be sent to you with original packaging. This working unit replaces the defective unit and is warranted for the
remaining warranty period of the original, defective unit. You must ship the defective product back to Steelcase in the original
packaging of the replacement unit, prepay shipping charges, and insure the shipment or accept the risk of loss or damage
during shipment. The defective unit will not be returned to you.
SHIPPING DAMAGE
The RoomWizard Warranty Statement excludes damage caused by a carrier. However, your RoomWizard product is covered
by insurance during shipment. In case your products arrive with shipping damage upon arrival, contact Steelcase. In the US
and Canada call 1.800.334.4922; in Europe call + 32 (0)89 32 31 30; for all other countries email techsupport@steelcase.com.
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