Troubleshooting Guide - oticon Alta2 Pro Instructions For Use Manual

Troubleshooting guide

Symptom Possible causes
Dead battery
No sound
Clogged tube or earpieces (mould, Micro mould, Grip Tip or dome)
Clogged sound outlet
Intermittent or
Moisture
reduced sound
Dead battery
Clogged damping filter in sound hook
Hearing aid earpiece inserted incorrectly
Squealing noise
Ear wax accumulated in ear canal
If none of the above solutions works, consult your hearing care professional for assistance.
52 About Start up Handling Options Warnings More info
Solutions
Replace the battery
Clean tube, mould, Micro mould or replace wax filter
Consider to replace dome or Grip Tip
Clean mould
Clean Corda miniFit (thin tube), replace dome, Grip Tip or replace wax filter
Wipe battery with a dry cloth and/or dry tube
Replace the battery
Contact your hearing care professional for assistance
Re-insert earpiece
Have ear canal examined by your doctor
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