Battery And Performance - Western Digital My Passport Wireless Pro User Manual

connected to it), or you can manually connect them. Once all the devices are connected to
the Wi-Fi network, the drive acts as a wireless NAS device.
When I connect the drive to my computer via USB, the drive
won't connect wirelessly to other devices.
When the drive is connected to a computer with a USB connection, wireless capability is
turned off.
The wireless speed is slower than normal.
There may be interference in your environment that is conflicting with the drive's Wi-Fi
channel or Wi-Fi bandwidth as the drive supports 2.4 GHz band. The interference may come
from Wi-Fi devices, microwaves, or other wireless appliances. Try to use the 5 GHz band for
better performance. Advanced users may want to set a different channel on the Settings
screen.
I am experiencing the following symptoms:
▪ The dashboard's capacity panel is not displaying a value even after a long time.
▪ When I connect the drive to my computer's USB port, Windows tells me to run scandisk.
▪ My drive does not show any media on my media player.
▪ The Storage share is not accessible from a client computer.
This is most likely because the My Passport Wireless Pro/My Passport Wireless SSD drive
was disconnected from the USB port without safe removal. To solve this problem, you can
run scandisk from a Windows computer. See Knowledge Base Answer 11742 for more
information.

Battery and Performance

My drive is not charging.
▪ If the drive is connected to your computer with a USB connection, the USB port doesn't
provide enough power to charge the battery. Plug the drive into an outlet through the
USB power adapter to recharge it.
▪ If the temperature is too high or too low, the battery will not charge. Allow the unit to
cool or warm as necessary.
▪ If the drive is in use, the battery will not charge.
I want to extend the battery's life.
Switch to Battery Life mode on the Hardware page to extend the battery life of your drive if
you do not need the maximum performance. Then reboot the drive for the change to take
effect.
My drive keeps turning off its wireless network.
To help save battery life, after a minute of inactivity, the drive automatically turns off the
wireless connection and changes into standby mode. Press the Power button to re-enable
the wireless connection. When the Wi-Fi LED turns blue, the drive is ready for a connection.
My Passport Wireless Pro/My Passport Wireless SSD
User Manual
Problems and Solutions
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