Battery And Performance - Western Digital MY PASSPORT WIRELESS PRO User Manual

When I connect the drive to my computer via USB, the drive won't
connect wirelessly to other devices.
When the drive is connected to a computer with a USB connection, wireless capability is turned off.
The wireless speed is slower than normal.
There may be interference in your environment that is conflicting with the drive's Wi-Fi channel or Wi-Fi
bandwidth as the drive supports 2.4Ghz band. The interference may come from Wi-Fi devices,
microwaves, or other wireless appliances. Advanced users may want to set a different channel on the
Settings screen.
I am experiencing the following symptoms:
• The dashboard's capacity panel is not displaying a value even after a long time.
• When I connect the drive to my computer's USB port, Windows tells me to run scandisk.
• My drive does not show any media on my media player.
• The Public share is not accessible from a client computer.
This is most likely because the My Passport Wireless Pro drive was disconnected from the USB port
without safe removal. To solve this problem, you can run scandisk from a Windows computer. See
Knowledge Base Answer 11742 for more information.
B B attery and Performance
My drive is not charging.
• If the drive is connected to your computer with a USB connection, the USB port doesn't provide
enough power to charge the battery. Plug the drive into an outlet through the USB power adapter
to recharge it.
• If the temperature is too high or too low, the battery will not charge. Allow the unit to cool or warm
as necessary.
• If the drive is in use, the battery will not charge.
I want to extend the battery's life.
Switch to Battery Life mode on the Hardware page to extend the battery life of your drive if you do not
need the maximum performance. Then reboot the drive for the change to take effect.
My drive keeps turning off its wireless network.
To help save battery life, after a minute of inactivity, the drive automatically turns off the wireless
connection and changes into standby mode. Press the Power button to re-enable the wireless
connection. When the Wi-Fi LED turns blue, the drive is ready for a connection.
I want to get the maximum streaming performance from my drive
• Set up the drive in Performance mode on the Hardware page to give priority to the streaming
performance.
• Connect the drive to a power source to make sure it has enough battery power for streaming.
• Since the drive has Wireless-N with MIMO (1x1) built-in, make sure the wireless network or device
you are connecting to supports MIMO.
• Connect directly to the wireless drive in Direct connection mode to avoid any unknown network
traffic or interference.
My Passport Wireless Pro
User Manual
Problems and Solutions
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