Western Digital My Passport Ultra User Manual
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Western Digital My Passport Ultra User Manual

Portable hard drive
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Summary of Contents for Western Digital My Passport Ultra

  • Page 1 My Passport ™ Ultra Portable Hard Drive User Manual My Passport Ultra User Manual...

  • Page 2: Wd Service And Support

    WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer, ™...

  • Page 3: Table Of Contents

    MY PASSPORT ULTRA USER MANUAL Table of Contents WD Service and Support ........... ii Accessing Online Support .
  • Page 4 MY PASSPORT ULTRA USER MANUAL Registering the Drive ........... . . 31 Restoring the WD Software and Disk Image .

  • Page 5: About Your Wd Drive

    8—The WD app for Windows 8 makes it easy to discover the digital media stored on your My Passport Ultra drive with your Windows 8 computer. Your content is automatically displayed and organized so you can easily locate and enjoy your photos, videos, and music.

  • Page 6: Kit Contents

    Kit Contents As shown in Figure 1, your My Passport Ultra drive kit includes the following: My Passport Ultra portable hard drive, with the WD Backup, WD Security, WD Drive Utilities, and WD Quick View software USB 3.0 cable...

  • Page 7: Operating System Compatibility

    MY PASSPORT ULTRA USER MANUAL Operating System Compatibility Your My Passport Ultra drive and the WD Drive Utilities and WD Security software are compatible with the following operating systems: Windows Mac OS X ® Windows Vista Snow Leopard Windows 7...

  • Page 8: Power/Activity Led

    System standby Registering Your Drive Always register your My Passport Ultra drive to get the latest updates and special offers. You can easily register your drive using the WD Drive Utilities software, as described in “Registering the Drive” on page 31. Another way is to register online at http://register.wd.com.

  • Page 9: Connecting The Drive And Getting Started

    MY PASSPORT ULTRA USER MANUAL Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and installing the WD software on your computer. It includes the following topics: Connecting the Drive Getting Started with the WD Software Connecting the Drive Turn on your computer.

  • Page 10: Getting Started With The Wd Software

    Select the option that you want to use for the installation: Recommended Install—Installs all of the WD software Custom Install—Installs only the WD software that you select b. Click the Western Digital End User License Agreement link and read the agreement. CONNECTING THE DRIVE AND GETTING STARTED – 6...
  • Page 11 MY PASSPORT ULTRA USER MANUAL c. Select the I agree... check box to accept the agreement and activate the Next button. d. Click Next. 4. The dialog that appears depends on the installation option you selected at Step 3: IF you selected the . . . option THEN .
  • Page 12 MY PASSPORT ULTRA USER MANUAL Adds a desktop shortcut icon for each installed application: Adds the WD logo and WD Quick View icons to the Windows taskbar: Replaces the Cancel button with a Next button when the installation is complete 6.
  • Page 13 MY PASSPORT ULTRA USER MANUAL Figure 4. WD Backup Screen Note: The displayed capacity matches the capacity of the connected drive. Figure 5. WD Security Screen CONNECTING THE DRIVE AND GETTING STARTED – 9...
  • Page 14 MY PASSPORT ULTRA USER MANUAL Note: The displayed capacity matches the capacity of the connected drive. Figure 6. WD Drive Utilities Screen CONNECTING THE DRIVE AND GETTING STARTED – 10...

  • Page 15: Backing Up Files

    MY PASSPORT ULTRA USER MANUAL Backing Up Files This chapter includes the following topics: How the Backup Function Works Backing Up Files How the Backup Function Works The WD Backup software is a scheduled backup application that automatically backs up the files that you select on the schedule that you specify.
  • Page 16 MY PASSPORT ULTRA USER MANUAL Table 1. Excluded Files. File Excluded Values Attributes reparsePoint temporary Name includes \AppData\Roaming\Microsoft\Windows [CommonApplicationData]\Western Digital\ [CommonApplicationData]\Microsoft\Windows\Caches\ config.msi MSOCache ntuser.dat ntuser.ini [RecycleBin] $recycle.bin recycler [Root]\Drivers\ [Root]\Temp\ System Volume Information WD Backup.swstore .WD Hidden Items WD SmartWare.swstor...

  • Page 17: Backing Up Files

    MY PASSPORT ULTRA USER MANUAL Backing Up Files Open the Select your WD storage device or cloud service dialog by clicking either: Add Backup Plan on the WD Backup screen: Configure backup on the WD Backup view menu from the Windows taskbar: 2.
  • Page 18 MY PASSPORT ULTRA USER MANUAL c. Click Next to display the Setup Complete dialog: Note that: THEN the WD Backup software IF you selected a . . . displays a . . . Cloud service account Sign in dialog that you must complete to continue.
  • Page 19 MY PASSPORT ULTRA USER MANUAL 4. On the Automatic Backup Schedule screen, select the option for the automatic backup schedule that you want: Selecting . . . Configures automatic backups . . . Hourly Every hour, on the hour, 24 hours/day, 7 days/week.
  • Page 20 MY PASSPORT ULTRA USER MANUAL Selecting . . . Configures automatic backups . . . Monthly Once a month on the day you select, at the hour or half-hour you specify. For a monthly backup: a. Select or clear the Weeks check boxes to specify which occurrences of the day that you want to run your backup—First,...
  • Page 21 MY PASSPORT ULTRA USER MANUAL 7. On the Select Files to Back Up screen: a. Click to select the device that has the files and folders you want to back up: My Computer Dropbox Note: If the files and folders you want to back up are in a Dropbox account and you have not configured the account for access by the WD Backup software see “Configuring Your Cloud Service Account”...

  • Page 22: Restoring Files

    MY PASSPORT ULTRA USER MANUAL Restoring Files This chapter includes the following topics: How the Restore Function Works Restoring Files How the Restore Function Works The WD Backup software makes it easy for you to restore backed up files from your...
  • Page 23 MY PASSPORT ULTRA USER MANUAL 2. On the Restore dialog: a. If you have more than one backup target device connected to your computer, click to select the one that has the backup files you want to restore. b. Select the location option for where you want to restore the files:...
  • Page 24 MY PASSPORT ULTRA USER MANUAL (2) Use the folder structure view of your computer to select the restore location. (3) With the selected folder name in the Folder box, click Select Folder. (4) The WD Backup software closes the Select Location screen and displays the path to the selected folder on the Restore dialog.

  • Page 25: Locking And Unlocking The Drive

    Open the WD Security software by clicking either: The WD Security desktop shortcut icon Start > All Programs > Western Digital > WD Apps > WD Security See Figure 5 on page 9. 2. If you have more than one supported device connected to your computer, select the one that you want to create a password for.

  • Page 26: Unlocking The Drive

    MY PASSPORT ULTRA USER MANUAL WD Unlocker utility virtual CD (VCD) as a device in your computer’s file management utility listing: This listing appears: The next time you shut down and restart your computer When you remove and reconnect the My Passport drive...

  • Page 27: With The Wd Drive Unlock Utility

    Start > All Programs > Western Digital > WD Apps > WD Security Start > All Programs > Western Digital > WD Apps > WD Drive Utilities 2. If you have more than one supported device connected to your computer, select the one that is locked to display the Unlock Drive dialog.

  • Page 28: Changing Your Password

    Open the WD Security software by clicking either: The WD Security desktop shortcut icon Start > All Programs > Western Digital > WD Apps > WD Security See Figure 5 on page 9. 2. If you have more than one supported device connected to your computer, select the...

  • Page 29: Turning Off The Drive Lock Feature

    Open the WD Security software by clicking either: The WD Security desktop shortcut icon Start > All Programs > Western Digital > WD Apps > WD Security See Figure 5 on page 9. LOCKING AND UNLOCKING THE DRIVE – 25...
  • Page 30 MY PASSPORT ULTRA USER MANUAL 2. If you have more than one supported device connected to your computer, select the one with the password that you want to remove to display the Edit security settings dialog: 3. On the Edit security settings dialog, the Remove password option is selected by default: a.

  • Page 31: Managing And Customizing The Drive

    MY PASSPORT ULTRA USER MANUAL Managing and Customizing the Drive This chapter includes the following topics: Checking Drive Health Erasing the Drive Registering the Drive Restoring the WD Software and Disk Image Setting the Drive Sleep Timer Using the WD Quick View Icon...

  • Page 32: Erasing The Drive

    Open the WD Drive Utilities software by clicking either: The WD Drive Utilities desktop shortcut icon Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 6 on page 10. 2. If you have more than one supported device connected to your computer, select the one that you want to check.

  • Page 33: Using Five Invalid Passwords

    MY PASSPORT ULTRA USER MANUAL 3. On the WD Drive Utilities screen, click Drive Erase to display the drive erase dialog: 4. On the drive erase dialog: a. If you want to change the volume name, type over the name in the Volume Name box.
  • Page 34 MY PASSPORT ULTRA USER MANUAL 2. Entering the fifth invalid password displays a too many password attempts dialog, depending on the application you used to open the Unlock Drive dialog: Using the WD Security or WD Drive Utilities software: Using the WD Drive Unlock utility: 3.

  • Page 35: Registering The Drive

    2. Open the WD Drive Utilities software by clicking either: The WD Drive Utilities desktop shortcut icon Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 6 on page 10. 3. If you have more than one supported device connected to your computer, select the one that you want to register.

  • Page 36: Setting The Drive Sleep Timer

    Open the WD Drive Utilities software by clicking either: The WD Drive Utilities desktop shortcut icon Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 6 on page 10. 2. If you have more than one supported device connected to your computer, select the one that you want to set.

  • Page 37: Checking Drive Status

    You can safely disconnect the drive by either: Clicking the WD Quick View icon in the Windows taskbar and selecting the Safely remove My Passport Ultra... option: Right-clicking the drive icon on the WD Security or WD Drive Utilities screen and...

  • Page 38: Managing And Customizing The Software

    WD Drive Utilities 1 Open the WD Drive Utilities software by clicking either: The WD Drive Utilities desktop shortcut icon Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 6 on page 10.

  • Page 39: Configuring Your Cloud Service Account

    MY PASSPORT ULTRA USER MANUAL Software Procedure WD Backup When the WD Backup software determines that a software update is available, it: Generates and displays a software update notification Adds the Update WD Backup selection to the WD Backup view...
  • Page 40 MY PASSPORT ULTRA USER MANUAL 2. On the Select your WD storage device or cloud service dialog, select to highlight the Dropbox icon: 3. Click Next to display the connection dialog for your Dropbox account: 4. On the connection dialog: a.

  • Page 41: Uninstalling The Wd Software

    MY PASSPORT ULTRA USER MANUAL e. Click Finish on the Dropbox connection dialog to finalize the configuration and display the Setup Complete dialog with Dropbox selected as your backup target device: Uninstalling the WD Software Use your operating system’s Add or Remove Programs function to uninstall the WD software from your computer.

  • Page 42: Using The Drive With A Mac Computer

    MY PASSPORT ULTRA USER MANUAL Using the Drive with a Mac Computer The My Passport drive is formatted as a single NTFS partition for compatibility with updated Windows operating systems. To use the drive on Mac OS X operating systems, and to use Time Machine, if you want, you must reformat the drive to a single HFS+J partition.

  • Page 43: Troubleshooting

    MY PASSPORT ULTRA USER MANUAL Troubleshooting This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product, refer to this troubleshooting section or visit our support website at http://support.wd.com...
  • Page 44 MY PASSPORT ULTRA USER MANUAL Q: Why is the data transfer rate slow? A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 3.0 or USB 2.0 adapter card or a system that does not support USB 3.0 or USB 2.0.

  • Page 45: Installing The Ses Driver

    MY PASSPORT ULTRA USER MANUAL Installing the SES Driver If you do not install the WD software, you should install the SCSI Enclosure Services (SES) driver on Windows computers to keep the hardware pop-up wizard from displaying every time you connect your My Passport drive to your computer.
  • Page 46 MY PASSPORT ULTRA USER MANUAL 2. On the Insert the disc... dialog, select the I don’t have the disc... option and click Next: 3. Windows displays the Update Driver Software... screen: 4. On the Update Driver Software... screen: IF your computer is . . .

  • Page 47: Installing On Windows 7 And Windows 8 Computers

    MY PASSPORT ULTRA USER MANUAL IF your computer is . . . THEN . . . Not connected to the Browse my computer... Select the option, browse to Internet, Computer and: a. Double-click the My Passport drive. b. Double-click the Extras folder c.
  • Page 48 MY PASSPORT ULTRA USER MANUAL 2. On the Computer Management screen, under Computer Management (Local), click Device Manager > Unknown Device and right-click Update driver software: 3. On the Update Driver Software screen, click Browse my computer for driver software:...
  • Page 49 MY PASSPORT ULTRA USER MANUAL 4. Browse to Computer, double-click the My Passport drive, double-click the Extras folder, and select WD SES Device Driver: 5. Click Next. 6. When the installation completes, click Close. INSTALLING THE SES DRIVER – 45...

  • Page 50: Compliance And Warranty Information

    MY PASSPORT ULTRA USER MANUAL Compliance and Warranty Information This appendix includes the following topics: Regulatory Compliance Environmental Compliance (China) Warranty Information Regulatory Compliance FCC Class B Information Operation of this device is subject to the following conditions: This device may not cause harmful interference.

  • Page 51: Ce Compliance For Europe

    Directives of the European Union, including the EMC Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe. KC Notice (Republic of Korea only) 기종별...

  • Page 52: Limited Warranty

    Modification of or tampering with the Software, including but not limited to any Open Source Software, is solely at your own risk. Western Digital is not responsible for any such modification or tampering. Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital.

  • Page 53: Index

    MY PASSPORT ULTRA USER MANUAL Index FCC Class B information 46 Flashing icon alerts 33 Full media scan 27 Accessories, optional 2 Alerts, flashing icon 33 GNU general public license 48 GPL software 48 Backup about backing up files 11...
  • Page 54 MY PASSPORT ULTRA USER MANUAL Software, GPL 48 Space available 33 Status check 33 System compatibility 3 Temperature check 33 Uninstalling WD software 37 Unlocking the drive 22 from the virtual CD 23 with the WD Security software 22 without the WD Security software 23...
  • Page 55 U.S. and other countries; WD Backup, WD Security, WD Drive Utilities, Data Lifeguard, and My Passport Ultra are trademarks of Western Digital Technologies, Inc. in the U.S. and other countries. Apple, Mac, OS X, and Time Machine are trademarks of Apple, Inc., registered in the U.S. and other countries. Other marks may be mentioned herein that belong to other companies.

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