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Troubleshooting
Symptom
Power does not turn on.
(Power indicator does not turn on.)
The screen is dark.
The power suddenly goes off when a DC
power supply is used.
The image does not display.
The 3G-SDI RAW signal image does not
display.
There is a blank area when set to Quad
Input/Dual Input.
The image appears to be delayed.
Screen is too bright/dark.
Cause and Action
• Press the
button.
• Check that the AC power supply or DC power cord is connected
correctly.
• Brightness of the power indicator may be turned off. Turn it on and
check once more.
When the power indicator does not turn on:
• Press the
button.
• Check that the AC power supply or DC power cord is connected
correctly.
When the power indicator is lit orange:
• Press the
button.
When the power indicator is flashing orange:
• Flashing once every 3 seconds : Contact Canon Customer Center.
• Flashing twice every 3 seconds :
- Turn on the power with the
- The temperature of the display rises (or falls) depend on operation
environment. Check the environmental conditions and do not use in
direct sunlight.
- If the power still does not turn on, contact Canon Customer Center.
• Depending on the model of DC power supply used, the output voltage
may decrease suddenly and even turn off (0 V output) when a threshold
value is reached. Before that, a warning message about low input
voltage may be displayed only briefly or not at all. Connect a charged
DC power supply or AC power supply.
• Set each item in [Channel Settings] according to input signal.
• At times the 3G-SDI RAW signal image may not display, depending
on the type of the CINEMA EOS SYSTEM camera. Refer to the Canon
website for a list of supported products.
• There may be no input signal. Check the signal.
• Signals with different resolution or frequency may be input from each
terminal. Check the signal.
• When [Reduce Backlight Flash] is set to [On], the displayed image may
be delayed depending on the scene. In such case, change the setting to
[Off].
• Adjust the [Contrast] on the OSD menu.
• Adjust the settings for [Boost Contrast] on the OSD menu.
• There is a limit on the service life of LCD backlight. If the screen
becomes dark or starts flickering, contact Canon Customer Center.
button.
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