CognitiveTPG Ci User Manual
  1. Manuals
  2. Brands
  3. CognitiveTPG Manuals
  4. Printer
  5. Ci
  6. User manual

CognitiveTPG Ci User Manual

C-series printers
Hide thumbs
Table of Contents

Advertisement

Quick Links

C-Series Printers
User's Manual
105-069-03 Revision A 3/22/07
*105-169-03*

Advertisement

Table of Contents
loading

Related Manuals for CognitiveTPG Ci

Summary of Contents for CognitiveTPG Ci

  • Page 1 C-Series Printers User’s Manual 105-069-03 Revision A 3/22/07 *105-169-03*...
  • Page 2 All information in this document is subject to change without notice, and does not represent a commitment on the part of Cognitive. No part of this document may be reproduced for any reason or in any form, including electronic storage and retrieval, without the expressed written permission of Cognitive.

  • Page 3: Table Of Contents

    Supply Spindle and Supply Clutch Printhead Assembly (TPH, Shield, Bracket, and LED Array) Platen and Index Sensor Understanding the Control Panel Buttons and the LCD (Cxi Only) Understanding the LCD Menu Structure Setting Up the Cxi and Ci Printers Printer Requirements...
  • Page 4 Change a Printer Setting IO Settings Printer Settings Label Positioning Calibrating the Printer Method 2: Calibrate by Performing a Self Test; See Chapter 2 of this User’s Guide Method 3: Calibrate Using Cognitive Programming Language (CPL) Fonts/Objects Profile Management Firmware Upgrade...
  • Page 5 Design the label in a Word document. Use the following steps to design a barcode. Printing a Label Make sure that the printer is connected to the computer and powered on. Ensure that the media is loaded correctly. Use the following steps to print the label:...
  • Page 6 DT Rattail Labels TT Rattail Labels DT Non-Adhesive Tags TT Non-Adhesive Tags Ribbons Accessories CHAPTER 11: CLEANING AND PREVENTIVE MAINTENANCE Cleaning Instructions Printhead Assembly Removal and Replacement Printhead Assembly Removal Printhead Assembly Replacement Platen Assembly Removal and Replacement Platen Assembly Removal...
  • Page 7 Cognitive Media Support C Series Sales Support...

  • Page 8: Chapter 1: Welcome

    This User’s Manual provides information on how to install the printer and includes all necessary user support information. The following list of C Series documentation is located on the Companion CD, which ships with every printer. It is also available at: http://compactindustrial.com/cseries/documentation/documentation.html World Wide Web —...
  • Page 9 Cognitive’s web site www.compactindustrial.com Full instructions on how to load these drivers are located in Chapter 3 of this User’s Guide. Consumables Guide — To ensure full printhead warranty on all C Series printers, Cognitive requires the use of Cognitive approved media.

  • Page 10: Chapter 2: Getting Started

    Chapter Chapter 2: Getting Started First, take a tour around the printer to understand its parts and functions. Outside the Printer Figure 2-1. C Series Top and Front View Device A – LCD control panel Back-lit, two-line, 16-character display with full menus to change...
  • Page 11 Contains user interface buttons interface cover L – Dust cover Protects print media M – Hinged media Contains a large clear window to view media window Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...

  • Page 12: Inside The Printer

    Contains user interface buttons cover D – Printhead Printing mechanism E – Printhead bracket Holds the printhead F – Ribbon drive gears Feeds ribbon through the printer Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...

  • Page 13: Paper Media Guide Bar

    Paper Media Guide Bar Figure 2-3. C Series Inner Side View of Media Bar Figure 2-4. C Series Top View of Media Guide from Behind Printer Device A – Media guide (silver bar) Guides the labels through the printer Copyright © 2006, Cognitive - 1.800.525.2785...

  • Page 14: Connection Ports And Power Connector

    E – USB-A host port USB communications port F – Serial/Parallel port Serial/parallel data communications port Take Up Spindle and Take Up Clutch (Gears) Figure 2-6. Take Up Spindle, Clutch, and Side view of Clutch Gears Components Description Take Up Spindle Take Up Clutch Copyright ©...

  • Page 15: Supply Spindle And Supply Clutch

    Figure 2-7. Supply Spindle and Clutch Components Description Supply Spindle Supply Clutch Printhead Assembly (TPH, Shield, Bracket, and LED Array) Figure 2-8. Printhead Assembly Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...

  • Page 16: Platen And Index Sensor

    Platen and Index Sensor Figure 2-9. Platen Assembly and Index Sensor Components Description Index Sensor Platen Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...

  • Page 17: Understanding The Control Panel Buttons And The Lcd (Cxi Only)

    2 seconds, the LCD displays COGNITIVE. This is an indication that the menu is at its highest level. From this menu level, the LEFT button displays the current status of the printer; either a READY condition, or the most recent error encountered.
  • Page 18 FORM FEED. When the ENTER button is pressed, a single label is fed if the printer is in an indexing mode. When the button is pressed continuously for longer than two seconds, the printer feeds labels until the button is released.

  • Page 19: Understanding The Lcd Menu Structure

    Press and hold increments by 10 Quick UP / DWN key press -200 … Darkness increments by 1; Press and hold increments by 10 Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...
  • Page 20 Yes? Or No? Read Settings Yes? Or No? Factory Defaults Yes? Or No? CUSTOMER Phone : 1-800-525-2785 Web : SUPPORT WWW.COMPACTINDUSTRIAL.COM RETURN Return to Main Menu Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...

  • Page 21: Setting Up The Cxi And Ci Printers

    The printer self test is also described. Be sure to follow all steps in sequential order as listed in this User’s Guide to avoid electric shock or damage to the C Series printer.

  • Page 22: Unpacking The Printer

    Unpacking the Printer Figure 2-11. Packaging Diagram Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...

  • Page 23: Controls, Indicators, And Connectors

    Controls, Indicators, and Connectors Controls and indicators for the C Series printer are located on the front panel and right side of the printer. Cxi printers also have an LCD display on the user interface. Figure 2-12. C Series Printer Controls and Indicators...

  • Page 24: Connecting Data Cables To The Printer

    Connecting Data Cables to the Printer: Connect one of the following data cables to the matching located on the back of the C Series printer: • Ethernet cable • USB cable (compatible with both USB-A and USB-B) • Cognitive custom parallel cable •...

  • Page 25: Usb-A Host Connectivity

    The C Series printer supports hubs, USB keyboards, USB keyboard wedge scanners, and USB flash drives. The keyboard and scanner devices can be used to input data directly to the printer. They are most commonly used in conjunction with CPL scripting language, for example, menus and stored formats, to produce labels.

  • Page 26: Connecting Power To The Printer

    Connecting Power to the Printer The next step is to provide power to the C Series printer. Use only the AC adapter supplied with the printer. Using a power adapter not certified for use is both unsafe and voids the warranty on the printer.
  • Page 27 Connect the power supply cord into the power connector located in the back corner of the C Series printer. The flat end of the power supply cord, listed as B below in Figure 2-15, has an arrow to indicate which end is on top. There is also an indented key, shown as A below in Figure 2-15, to illustrate which end should be inserted upright into the C Series power connector.
  • Page 28 Connect the power cord into the power source by carefully plugging the power cord into the wall outlet or other power source. NOTE: ONCE THE POWER SUPPLY IS PLUGGED INTO THE WALL, THE GREEN LED ILLUMINATES ON THE POWER SUPPLY UNIT.

  • Page 29: Printer Power Test

    Printer Power Test The power supply indicates power with a green light. The next step verifies the printer is receiving power. Press the power switch (D in Figure 2-17 below) to the ON position. NOTE: THE POWER LIGHT ON THE TOP USER INTERFACE COVER TURNS GREEN TO INDICATE THE UNIT IS RECEIVING POWER.
  • Page 30 Press the Power Switch to OFF and confirm the Power and Ready Light turn off before proceeding to the next steps. Refer to Figure 2-12 in step 1 of the Power Test section of this manual, to locate the power button on the printer.

  • Page 31: Thermal Transfer Ribbon Loading (Tt Printers Only)

    Thermal Transfer Ribbon Loading (TT Printers Only) To run the C Series printers in thermal transfer mode, a ribbon must be loaded properly into the C Series printer in order to print. This section details step-by-step instructions on how to load thermal transfer ribbon into the printer. There is a ribbon loading label on the side of the printhead mechanism for all thermal transfer C Series printers as shown in Figure 2-19 below.
  • Page 32 Place the sample ribbon provided with the printer, in front of the printer for loading. Place the large media end towards the printer with the small take up roll end facing away from the printer as shown in Figure 2-22 below. Gently remove the tape off the ribbon to prepare for ribbon loading.
  • Page 33 Once the tape is removed, discard the tape, and spread the ribbon out so the text on the leader is facing down, as shown in Figure 2-23 below. Make sure the ribbon does not roll off the table when setting it down.
  • Page 34 CLEANING NOTE: THIS IS THE IDEAL POSITION FOR CLEANING THE PRINTHEAD, PRINTHEAD SHIELD, AND PLATEN. FOR MORE INFORMATION ABOUT COGNITIVE APPROVED CLEANING SUPPLIES, PLEASE REFER TO THE COGNITIVE WEB SITE OR THE CONSUMABLES GUIDE INCLUDED ON THE COMPANION CD. Copyright © 2006, Cognitive - 1.800.525.2785...
  • Page 35 Next, insert the ribbon supply roll. Lift the ribbon supply roll, as shown in Figure 2-26, with one hand as it currently is positioned with the Cognitive leader text showing. Examine the ends of the ribbon supply roll and notice the notches on the roll. These notches fit into the printer.
  • Page 36 While holding the ribbon in place, pull gently on the green supply spindle to insert the ribbon supply roll into place. Figure 2-28. Pulling Out the Ribbon Supply Spindle Place the ribbon supply roll into position as shown in Figure 2-29 below. Line up the notches on the ribbon supply roll with the printer supply spindle notches to secure the ribbon supply roll into place.
  • Page 37 Figure 2-30. Supply spindle Rotation to Secure Supply Roll In Place Once the ribbon supply roll is loaded, gently lower the printhead mechanism down with one hand while holding the user interface cover with the other hand. DO NOT LATCH the printhead mechanism. Refer to Figure 2-31.
  • Page 38 Figure 2-32. Take up Roll Notches and Loading the Take Up Roll Pull gently on the green take up spindle to insert the ribbon take up roll into place. Line up the notches on the ribbon take up core with the printer take up spindle notches to secure the take up roll into place.
  • Page 39 Place the ribbon take up roll into position as shown in Figure 2-34. Once the ribbon feels secure, gently push and rotate the green take up spindle clockwise to make sure the ribbon take up core is engaged with the notches on the printer.
  • Page 40 Gently lower the user interface but DO NOT LATCH the printer. Refer to Figure 2-36. Figure 2-36. Lowering the User Interface without Latching the Mechanism Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...

  • Page 41: Loading Media

    Loading Media All C Series printers have media loading instruction labels on the bottom of the dust cover. To increase the life of the printhead, Cognitive recommends using Cognitive approved media with all C Series printer models. The Cognitive Solutions Inc.
  • Page 42 Figure 2-38. Removing the Manufacturing Test Sample from the Printer Insert the spindle into the Cognitive approved sample media roll (see inward and outward wound media figures below). Figure 2-39a. Inserting the Spindle Into the Cognitive Approved Inward Wound Media Copyright ©...
  • Page 43 Figure 2-40, that holds the guides in any position. This is useful if the same width media is often used. Once the guide is set to the width of the media, it can be locked in place and future loading of media is simplified.
  • Page 44 To initially set the media guides to the proper setting, try to push either guide to the outside of the printer. If the guide does not move, lift up slightly on the green lock until it stops in the upright position. Move the media guide to the outside of the printer as shown in Figure 2-41.
  • Page 45 Unroll a few labels. Position the media, print side up, into the printer as shown in Figure 2-43. Figure 2-43a. Media Print Side Must be Facing Up for Inward Wound Media Figure 2-43b. Media Print Side Must be Facing Up for Outward Wound Media Copyright ©...
  • Page 46 Figure 2-44. Place the Media Under the Media Guide Bar Lower the media between the two media guides. Position the media as shown in Figure 2-45. Before completely lowering the spindle in the slots as shown, unlock the guides if they are locked, so they can spring load against the sides of the media roll.
  • Page 47 Once the guides are against the sides of the roll, push the roll down in the slot as shown in Figure 2-46. This locks the media guide in the proper position. The media should look as shown. Figure 2-46. Push Down on the Right Side of the Roll to Lock the Media Guide Lift the mechanism as shown in Figure 2-47.
  • Page 48 Figure 2-48. Front View of Media Being Loaded Under Media Guide Pull the media forward three to four inches from within the mechanism, past the drive platen, as shown in Figure 2-49. Center the media on the platen before proceeding to the next step.
  • Page 49 Once the media is pulled forward three to four inches, latch the mechanism as shown in Figure 2-50. Figure 2-50. Latching the Mechanism Close the dust cover to enclose standard size media while printing. Figure 2-51. Closed Dust Cover Copyright © 2006, Cognitive - 1.800.525.2785...

  • Page 50: Loading Large Roll Od Media

    Loading Large Roll OD Media Locate the rear door screws at the rear of the printer as identified with the arrows in Figure 2-52. Remove the screws with a #2 Phillips screwdriver. Figure 2-52. Rear Door Screws Identified by Arrows Open the rear door and leave it in the position shown in Figure 2-53.
  • Page 51 Open the media covers as shown in Figure 2-54. Figure 2-54. Open Media Covers Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...
  • Page 52 Figure 2-55 that holds the guides in any position. This is useful, if the same width media is often used. Once the guides are set to the width of the media, it can be locked in place for simplified future loading.
  • Page 53 To initially set the media guides to the proper setting, try to push either guide to the outside of the printer. If the guide does not move, lift up slightly on the green locking tab until it stops in the upright position. Move the media guide to the outside of the printer as shown in Figure 2-56.
  • Page 54 Before placing the roll in the printer, route the media, print side up, under the media guide bar as shown in Figure 2-58. Figure 2-58. Load Media Under Media Guide Bar Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...
  • Page 55 If the locking tab is in the locked position, unlock it. Then, place a spindle in the core of the media roll, and position it in the printer, print side up, as shown in Figure 2-59 and Figure 2-60. Figure 2-59. Loading Large Media Roll, Print Side Up Figure 2-60.

  • Page 56: User Adjustable Sensor

    Gap Mode If you have a 2” wide printer, then the gap sensor is adjustable the entire width of the printer media path. See both pictures below.

  • Page 57: Black Mark Mode

    If you have a 4” wide printer, then the gap sensor will be effectively adjustable for the left half of the media path as shown in the pictures below. 4” Printer shown with extreme settings for gap mode. Note that the sensor should only be adjusted to near center in its right-most setting.

  • Page 58: Performing The Self Test

    Refer to the figures and instructions below to perform the printer self test. Figure 2-62. Performing the Printer Self Test IMPORTANT! The printer should be loaded with media, connected to AC power, and turned on. 1) Press and hold the FEED button.
  • Page 59 The output from the self test is described in the table below. Setting Description Example (Actual settings may vary from examples listed below) Firmware version and date FW: 195-170-140 V1.40 Printer serial number S/N: P012345678 RAM, FLASH RAM and FLASH size...
  • Page 60 USER_FEEDBACK Width Default label width (approximate), in Width: 425 (864 dots) hundredths of an inch Auxiliary Language Secondary Language Processor Aux. Language : NONE Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...

  • Page 61: Chapter 3: Software Installation

    6. At the Windows Logo testing warning, press “Continue Anyway.” 7. Click “Finish.” Your printer is now ready to use. Proceed to Chapter 4 to learn how to configure and control it using the Administrator configuration tool. Copyright © 2006, Cognitive - 1.800.525.2785...

  • Page 62: Chapter 4: Using The Administrator Tool

    Connect to the Printer Select the connection method being used between computer and printer. • If using serial, select the appropriate communication port and baud rate. The C-Series default serial baud rate is 9600. • If using USB, select the appropriate printer driver.
  • Page 63 Next, print a self test label by selecting the “Print Self-Test Label” button located in the lower right of the window. This will verify connection to the printer. Copyright © 2006, Cognitive - 1.800.525.2785...

  • Page 64: Change A Printer Setting

    Change a Printer Setting To change the printer’s setting, select the section to change and either manually enter the new value, or select the new value from a list. Select the apply button to send the new setting to the printer.

  • Page 65: Io Settings

    IO Settings Controls Host PC to Printer communication options, Printer Serial and Network options, and Self-Test label printing. Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...

  • Page 66: Printer Settings

    Printer Settings This tab is for settings such as thermal printing method, darkness, print speed, pitch, and real time clock settings, etc. For more details on printer settings please refer to the Cognitive Programmer’s Guide installed on your computer under Start Menu | Cognitive Solutions Printing Support | Documentation.

  • Page 67: Label Positioning

    The Label Positioning tab gives you control over settings that affect the position of the print-media in the printer and the position of the label image on the media. This includes setting the width of the media, the type of indexing, top-of-form, shift-left, label presentation, and calibration.

  • Page 68: Guide

    VARIABLE FEED_TYPE GAP VARIABLE INDEX SETTING CALIBRATE VARIABLE WRITE Notice the keyword GAP in the third line. This may be replaced by the keywords BAR or Notch as you need. Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...

  • Page 69: Fonts/Objects

    WARNING! IF AN ITEM IS DELETED, IT IS PERMANENTLY REMOVED FROM THE PRINTER. To load an item, select “Load Object to Printer” and browse to the location of the file on the host pc. Copyright © 2006, Cognitive - 1.800.525.2785...

  • Page 70: Profile Management

    The printer will display its settings. To save the printer’s profile to a file, select “Save Profile to File” This creates a text file with a .pfl extension. This profile can later be opened and sent to other printers connected to the Administrator.

  • Page 71: Firmware Upgrade

    The current firmware version will display automatically. To upgrade firmware, select “Select Firmware From Local Machine”. Change files of type to “All Files” and browse to the directory with the firmware. Select OK. Select the Update Firmware button. This process can take 30 seconds to several minutes depending on connection speed.

  • Page 72: Pcl Windowing

    View the page in portrait orientation when performing this operation. Then, enter the length and width of the label you’ll be using to print on with your C-Series printer. A test print will appear to ensure your label size settings are correct.

  • Page 73: Cpl Editor

    CPL Editor The CPL editor is a text editor/terminal program for communicating with the C Series printer. This editor allows the user to create, open or save text files, and send them to the printer. You can type commands to the printer in the Printer Input text area. You can also load commands from a file.

  • Page 74: Chapter 5: Usb-A Host

    Chapter Chapter 5: USB-A HOST This chapter describes use of the USB-A connector (referred to as “E” below in Figure 5-1). Figure 5-1. C Series Connections Including the USB A Host Port Connector A – ON/OFF switch Controls printer power B –...

  • Page 75: Using A Usb Flash Drive

    2. Inside this folder create a folder named Settings. 3. Copy the settings files in the Settings folder. 4. After the printer has fully booted and is displaying a ready state, insert the USB flash drive in the printer’s USB A connector.

  • Page 76: Loading Firmware Using A Usb Flash Drive

    TO GET CONSISTENT RESULTS, THERE SHOULD BE ONLY ONE FILE IN THE COGNITIVE\FIRMWARE FOLDER. IF THE FILE WILL NOT LOAD FROM THE USB FLASH DRIVE, IT MAY BE INCOMPATIBLE OR IT MAY CONTAIN FIRMWARE THAT IS EARLIER THAN WHAT IS CURRENTLY RUNNING. PLEASE VERIFY THAT THE FIRMWARE FILE CONTAINED IN THE FOLDER IS PROPER FOR THE PRINTER.

  • Page 77: Chapter 6: Network Printing

    To configure the printer’s network settings, connect to the Administrator program over a local USB or serial or parallel port. Refer to Chapter 4 for instructions on connecting to the printer using a local port.

  • Page 78: Using Automatic Address Assignment

    9100 in the RTEL Port Number field and type 32768 in the Ethernet Text Buffer Size field. For the printer to receive its address from the network, it must be connected to the network when it is turned on. If the printer is not connected to the network when set to DHCP mode, the mode setting will take effect, but the printer will not actually receive a new address until it is connected to the network and restarted.

  • Page 79: Verifying Network Settings

    IP address. Print a test label by clicking the Print Self-Test Label button at the bottom-right of the I/O Settings tab. The network settings are printed near the end of the test label. Once the network settings are made, disconnect the printer from the USB/serial/parallel port (both physically and in the Administrator).

  • Page 80: Configuring A Printer Driver For Network Use

    Configuring a Printer Driver for Network Use In order to print using the driver, a new port must be configured within the printer driver. 1. Locate the appropriate Cognitive driver in the Windows Printers folder. 2. Right-click on the driver and select Properties.
  • Page 81 6. Click Next. 7. In the Printer Name or IP Address box, enter the IP address assigned to the printer. The Port Name box is auto-populated. Click Next. Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...

  • Page 82: Sharing The Printer On A Network

    8. If necessary, choose Generic Network Card as shown below and then click Next. 9. Click Finished. The driver is now configured and ready to use. Sharing the Printer on a Network ASSUMPTION: IT IS ASSUMED THAT THE PRINTER IS CONNECTED TO A LOCAL MACHINE ALREADY ON A NETWORK.

  • Page 83: Network Support Materials

    4. Select Share this printer and give the printer a Share name. 5. One a share name has been typed, click Apply. Network Support Materials For more information on configuring Ethernet settings on Cognitive printers, please refer to the Ethernet Printing Information section of the Programmer’s Guide.

  • Page 84: Chapter 7: Printing Standard Labels And Tags

    Using Label Software A version of NiceLabel labeling software, designed specially for Cognitive printers, is included on the Companion CD. Please refer to Chapter 3: Installing the Printer Software for Windows 2000 and XP. This software provides label printing and label design capabilities.
  • Page 85 This series of CPL commands instructs the printer to print a simple label with text and a barcode. To print this label, after entering the text, click the Send To Printer button below the text area. The printer prints the following image.

  • Page 86: Using Third-Party And Proprietary Applications

    XP AND MICROSOFT WORD 2002. To Configure the Software for a Cognitive Printer 1. Open Microsoft Word. 2. Press Ctrl+P or, on the File menu, choose Print. The Print dialog box appears. Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...
  • Page 87 3. Select a Cognitive printer. 4. Click Close to close the Print dialog box. Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...

  • Page 88: Setting Label Size

    Setting Label Size Set up the Word document for the desired label size. 1. On the File menu, click Page Setup. The Page Setup dialog box displays. 2. Set all margins to 0. 3. Click the Paper tab. Copyright © 2006, Cognitive - 1.800.525.2785...
  • Page 89 4. Set the correct width and height for the label. The example shows a 2.4” wide by 1” tall label. Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...
  • Page 90 5. Click OK and, if necessary, Fix to reset the margins. The Word document should look similar to the figure below. Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...

  • Page 91: Creating A Label And Barcode

    2. Enter the numbers for the barcode. A barcode will not display on the screen, but is printed on the label. 3. Set the height of the barcode by adjusting the font size. Use trial and error to adjust the size correctly.

  • Page 92: Chapter 8: Troubleshooting

    THE USER TO SEE EVERY CHARACTER THAT REACHES THE PRINTER. USE OF HEX DUMP MODE CAN HELP RESOLVE SOME PROGRAMMING PROBLEMS. If the printer will not print a self test label, the problem is most likely hardware related and the printer will not respond to incoming data.

  • Page 93: Print A New Label Format

    If the problem persists, try commenting out every line between the header line and the END statement and then add lines one at a time until the problem recurs in order to see which lines are at fault.

  • Page 94: Common Issues

    L A B E L S S K I P P I N G O R P R I N T E R F E E D I N G B L A N K L A B E L...
  • Page 95 The default serial communications settings are: 9600, N, 8, 1. P A R A L L E L C O M M U N I C A T I O N If a parallel port will be used for printing to the C Series printer, a custom Cognitive uni-directional cable is required.
  • Page 96 P R I N T I N G T O O L I G H T Download and install the C Series Administrator configuration software for simplified setting of these values from the Companion CD included with the printer or from the Cognitive web site. These values may be changed using the Printhead Darkness setting located in the Printer Settings tab.

  • Page 97: General Troubleshooting Tips

    P R I N T I N G A D I A G N O S T I C O R S E L F T E S T P A G E Please refer to Chapter 2 of this User’s Guide, to the section on Performing a Self Test for full detailed instructions.

  • Page 98: Chapter 9: Printer Specifications

    Chapter Chapter 9: Printer Specifications Specifications are provided for reference and are based on printer tests using Cognitive brand ribbons and labels. Results may vary in actual application settings or when using products other than recommended Cognitive supplies. Cognitive recommends always qualifying any application with thorough testing. For updated C Series technical specifications please visit us online at: http://www.compactindustrial.com/cseries/techspecs/techspechs.html...

  • Page 99: Optional Features

    • Adjustable position transmissive and reflective index sensing technology to accommodate a wide variety of print media. • Cognitive® printer driver for Windows™ NT, 2000 and XP operating systems. • NiceLabel® SE - Windows™ based WYSIWYG on-screen label design and print application demo software.

  • Page 100: Media Specifications

    (3.18mm) Gap Sensing Width Range: • 2” Printer: User adjustable 1” right of center to 1.2” left of center. • 4” Printer: User adjustable from center to 2.2” left of center. Black mark sensing standards: Black mark length (parallel to inside media edge): 0.125”(3.18mm)- 1.0”(2.54mm)

  • Page 101: Ribbon Specifications

    International AGFA Fonts: Sans-serif font in 7 pt. sizes, up to 4x4 magnification, variable boldness and spacing. Scalable Vector Fonts: 3 ultra font styles for smooth characters in any size and boldness. Rotations: 0, 90, 180, 270 degrees Copyright © 2006, Cognitive - 1.800.525.2785...

  • Page 102: Bar Code Symbologies And Specifications

    • Four position field rotation (0°, 90°, 180°, 270°) • Programmable label quantities with print and pause control • Status messages to host upon request Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...

  • Page 103: Communications Specifications

    Parallel Interface: Centronics compatible parallel interface (requires cable). High-speed serial interfaces: • Serial RS-232 (requires cable) • Configurable baud rate (1,200 – 115,200 baud), parity, and data bits. Stop bits at 1 or 2. • Software (XON/XOFF) or hardware (DTR/DSR) communication handshake protocols •...

  • Page 104: Physical Specifications

    Cognitive recommends cleaning the printer on a regular basis using standard Cognitive cleaning supplies. Cleaning The exterior is cleaned with a lint-free cloth, and if necessary, a mild detergent solution in a damp cloth. It is recommended that interior components are cleaned with the authorized cleaning supplies listed below every 20,000 inches (508 m) or blown air to remove any particles.

  • Page 105: Warranty

    Warranty Printer: 24 months from date of purchase. (requires registration and excludes printheads) Printhead: 6 months or 500,000 inches using Cognitive’s approved media MTBF (Mean time between failures): 2,000,000 inches (Does not include printhead dots out condition) Copyright © 2006, Cognitive - 1.800.525.2785...

  • Page 106: Chapter 10: Consumables

    Cognitive has adhesives ranging from super- aggressive to ultra-removable, plus specialty adhesives that can withstand extreme. Cognitive has a full selection of inks and specialty dyes that can be matched to any color with superior lamination and varnish options.

  • Page 107: Dt Labels And Tags

    C O N S U M A B L E S DT Labels and Tags Size Print Items Rolls per Stock # up Material Adhesive Wind OD” Core” Index Part # (WxH”) type per roll case item Paper Permanent 4.75...
  • Page 108 C O N S U M A B L E S Size Print Items Rolls per Stock # up Material Adhesive Wind OD” Core” Index Part # (WxH”) type per roll case item 2.4x3 Paper Permanent 4.75 03-02-1521 Paper Permanent...

  • Page 109: Tt Labels And Tags

    C O N S U M A B L E S TT Labels and Tags Size Print Items Rolls per Stock # up Material Adhesive Wind OD” Core” Index Part # (WxH”) type per roll case Item .75x.75 Paper Permanent 4.75...

  • Page 110: Dt Butterfly Labels

    C O N S U M A B L E S Size Print Items Rolls per Stock # up Material Adhesive Wind OD” Core” Index Part # (WxH”) type per roll case Item Paper Permanent 2480 03-02-2133 Paper Permanent 5600...

  • Page 111: Tt Butterfly Labels

    C O N S U M A B L E S Size (WxH)) # across Print Material Adhesive Wind OD” Core” Items Rolls Index Stock Part # type per roll per case item 2x.56 Vinyl Permanent 7600 03-02-2574 TT Butterfly Labels...

  • Page 112: Tt Non-Adhesive Tags

    C O N S U M A B L E S Rolls Print Items Stock Size (WxH)) # across Thickness Wind OD” Core” Index Part # type per roll item case 2.4x1 7.5 mil 4.75 1500 03-02-1785 2.4x1 7.5 mil...

  • Page 113: Ribbons

    C O N S U M A B L E S Ribbons To learn more about the various ribbon types please refer to the Consumables Guide on the Companion CD or the Cognitive web site: http://www.compactindustrial.com/cseries/documentation/documentation.htm Figure 10-1. Ribbon Spec Diagram •...

  • Page 114: Accessories

    C Series Resin Accessories For more details on Cognitive C Series accessories please refer to the Printer Product Guide on the Companion CD or the Cognitive web site: http://www.compactindustrial.com/cseries/documentation/documentation.htm For more details on Cognitive cleaning supplies please refer to Chapter 10 of this User’s Guide.

  • Page 115: Chapter 11: Cleaning And Preventive Maintenance

    Interior components (printhead, platen roller, media sensor, peel bar, ribbon, and media paths) are cleaned with a 98% to 99 % pure isopropyl or denatured alcohol or a cleaning pen every 20,000 inches (508 m) or blown air to remove any particles.
  • Page 116 2) Clean the printhead (A), platen (B), and the index sensors (C and D) with a soft, lint-free cloth saturated with 99 percent isopropyl alcohol. 3) Turn the printer on and press the FEED button to clean all sides of the roller CAUTION! INCORRECTLY CLEANING THE PRINTER WILL CAUSE PERMANENT DAMAGE AND VOID THE PRINTER’S WARRANTY.

  • Page 117: Printhead Assembly Removal And Replacement

    PRINTER IN UNDER WARRANTY. Printhead Assembly Removal 1. Open the User Interface Cover, and carefully cut the cable tie located on the right hand side of the printhead bracket. 2. Remove the printhead assembly from the mechanism by lifting the left side printhead bracket tab off of the mechanism platform as shown.
  • Page 118 M A I N T E N A N C E 3. Remove the screw holding the green ground wire to the bracket. 4. Remove the printhead cable harness from the printhead, and remove the two- wire LED harness from the LED connector.

  • Page 119: Printhead Assembly Replacement

    1. Attach the new printhead assembly to the printhead harness, and attach the LED harness to the LED connector. 2. Then, position a cable tie through the hole in the printhead bracket and around all wires. Copyright © 2006, Cognitive - 1.800.525.2785...
  • Page 120 Tighten the screw to 3 in-lbs. 5. Position the springs over the spring guides on the bracket, and then slide the right printhead bracket support tab over the mechanism right side printhead support platform feature.
  • Page 121 P R E V E N T I V E M A I N T E N A N C E 6. Keeping the right side tab on the platform, rotate the left side of the printhead forward so that it clears the left side printhead platform support.

  • Page 122: Platen Assembly Removal And Replacement

    1. Remove the front bezel by removing the two screws it the front, center, underside of the printer. 2. Slightly spread the enclosure away from the side of the bezel. Then, lift the bezel up and away from the printer.
  • Page 123 M A I N T E N A N C E 3. Remove the three screws indicated. 4. Remove two screws at the rear of the printer. 5. Remove the media guides by removing the four screws holding down the media guide bottom plate. Copyright © 2006, Cognitive - 1.800.525.2785...
  • Page 124 6. Remove the media guide gear and set aside. Then, unscrew the two screws exposed after the guides were removed. 7. Locate the screw near behind the head down switch on the right side of the mechanism. Remove that screw.
  • Page 125 10. Slide the right side platen bearing past its plastic snap, toward the front of the printer. 11. Slightly bias the enclosure away from the left side of the platen. Slide the left side of the platen out of its plastic snap, toward the front of the printer.

  • Page 126: Platen Assembly Replacement

    1. During installation of the platen, note the small diameter of the platen bearing snap feature. That area goes down into the platen bearing snaps. 2. Slightly bias the enclosure away from the left side of the platen. Slide the left side of the platen into its plastic snap.
  • Page 127 M A I N T E N A N C E 3. Slide the right side platen bearing into its plastic snap. Ensure the platen rotates in its bearings. There will be a small amount of resistance due to the gears and the motor.
  • Page 128 P R E V E N T I V E M A I N T E N A N C E 6. Ensure that the enclosure on-off switch tab is above the on-off switch as shown. That will help properly locate the enclosure on the base. Check the fit of the enclosure to the base.
  • Page 129 P R E V E N T I V E M A I N T E N A N C E 9. Expose the underside of the printer, install and torque the three screws at the locations shown. Torque to 3 in.-lbs.
  • Page 130 P R E V E N T I V E M A I N T E N A N C E 12. Snap the enclosure into position, and ensure a good fit between both sides of the enclosure and the front bezel.

  • Page 131: Chapter 12: Support

    Chapter 12: Support Contacting Customer Support If technical assistance is required for the C Series printer and the troubleshooting suggestions in this guide do not solve the issue, please refer to the following support services to obtain assistance. Telephone Technical Support During the warranty period, please obtain assistance from the Cognitive C Series Technical Support Team.
  • Page 132 C Series Sales Support For all C Series printer orders please contact your local reseller or Cognitive Solutions Customer Service from 8AM-5PM Mountain Standard Time (MST) at: Toll Free: +1. 800.525.2785 Telephone: +1. 720.221.9497 Fax: +1.303.279.9517 E-Mail: customerservice@cognitive.com Copyright © 2006, Cognitive - 1.800.525.2785...
  • Page 133 Media guide · 6 Media Guide Locking Tab · 36 DHCP · 71 menu navigation · 10 Driver Installation · See Printer Set Up Microsoft Word · 78 Dust cover · 4 Network Support Materials · 75 Ethernet connector · 7 NiceLabel ·...
  • Page 134 Supply Clutch · 8 Supply Spindle · 8 Quick Start Guide · 1 USB-A · 7 READY · 16, 22 USB-B · 7 READY LED · 3 Copyright © 2006, Cognitive - 1.800.525.2785 1 0 5 - 1 6 9 - 0 3...

This manual is also suitable for:

CxiC/rx

Table of Contents