Before Calling Technical Support; Do You Suspect Windows Has Locked Up; Do You Suspect The Analyzer Has Locked Up; Does The Analyzer Power-Up - Fluke OptiView Getting Started Manual

OptiView
TM
Getting Started Guide

Before Calling Technical Support

Before calling technical support, you can perform these basic analyzer
troubleshooting steps to pinpoint many problems:

Do you suspect Windows has locked up?

If yes, press the Reset button.

Do you suspect the analyzer has locked up?

If yes, completely power-down the analyzer. See Forcing Power Off on page
15.

Does the analyzer power-up?

Connect the AC adapter/charger to determine if the internal battery (or internal
and external batteries) is the culprit. The analyzer will not power-up if the
batteries are completely discharged.
If the analyzer only powers up with the AC adapter connected, the internal
battery may be completely discharged.
The external battery has a charge indicator on the underside of the battery
pack. The external battery will need to be removed from the analyzer to view
the charge indicator. Press the charge indicator button to determine if the
external battery is charged.

Does the Windows wireless setup not support your network's security settings?

If your analyzer is running Windows XP Service Pack 1, and the Windows
security settings do not support your wireless network, you may have to go to
http://support.microsoft.com/default.aspx?scid=kb;en-us;826942
the wireless patches. These patches are included in Service Pack 2.

Known Issues/Limitations

1. When doing a capture within a WPA environment, the analyzer can decrypt
Broadcast frames (UI will ask you to link). Frames not destined for the analyzer
can not be decrypted.
2. If you are analyzing multiple Access Points with different security configuration
(WEP keys, WPA certificate, WPA passphrase, User ID and password), IP
address, Name and Packet Stats will not be discovered for those devices with
a different WEP key than the one currently set in the OptiView Wireless
Network Analyzer Setup | Configuration screen.
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