Before Calling Technical Support; Do You Suspect Windows Has Locked Up; Do You Suspect The Analyzer Has Locked Up; Does The Analyzer Power-Up - Fluke OptiView II Series Getting Started Manual

Before Calling Technical Support

Before calling technical support, you can perform these basic analyzer
troubleshooting steps to pinpoint many problems:

Do you suspect Windows has locked up?

If yes, press the Reset button (see Figure 28).

Do you suspect the analyzer has locked up?

If yes, completely power-down the analyzer. See "Forcing Power Off" on page 44.

Does the analyzer power-up?

Connect the AC adapter/charger to determine if the internal battery (or internal and
external batteries) is the culprit. The analyzer will not power-up if the batteries are
completely discharged.
If the analyzer only powers up with the AC adapter connected, the internal battery
may be completely discharged.
The external battery has a charge indicator on the underside of the battery pack
(side with tabs, see Figure 6). The external battery will need to be removed from
the analyzer to view the charge indicator. Press the charge indicator button to
determine if the external battery is charged.

Does the analyzer user interface appear?

The Front Page screen should be displayed after power-up. Check the Windows
task bar (usually at bottom of desktop) to see if the OptiView
been loaded. If not, go to the Windows Start | All Programs menu and select
OptiView.

Does the analyzer pass self test?

Go to the Setup | Self Test screen and press Run Self Test. All tests need to pass.

Unexpected IP Discovery or Tools results?

Does the analyzer have a valid IP address? Look at the Front Page screen
OptiView button and see if a valid IP has been configured. Also, see if the Auto
Configure capability in the Setup | TCP/IP screen has been disabled. If an IP
address has been manually entered, it may not be within the local subnet.
Integrated Network Analyzer
Troubleshooting Your Analyzer
user interface has
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