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OptiView
Getting Started Guide
Troubleshooting Your Analyzer
Before Calling Technical Support
Before calling technical support, you can perform these basic analyzer
troubleshooting steps to pinpoint many problems:
Do you suspect the analyzer has locked up?
If yes, completely power-down the analyzer.
IP Discovery or Tools results?
Unexpected
Does the analyzer have a valid IP address? Look at the Front Page screen
OptiView button and see if a valid IP has been configured. Also, see if the Auto
Configure capability in the Setup | TCP/IP screen has been disabled. If an IP
address has been manually entered, it may not be within the local subnet.
Are you connected to the network?
•
Link light should be on solid green or amber if Link exists.
•
Some activity on Transmit LED and/or Utilization LED should be seen.
•
Go to Setup | Ethernet screen. An active interface should be indicated.
•
Confirm that Cable Test passed. Try a different cable if necessary.
Does Cable Test pass?
A network connection can not be made if cable test does not pass. Look at the
Front Page screen Cable Test button and see if there is a red X or green check
mark in the button. A red X could indicate a faulty cable. If there is a red X, press
the Cable Test button and go to the Cable Test | Overview and Twisted- Pair
Detail screens to test the cable.
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