Table of Contents
Advertisement
TM
OptiView
Getting Started Guide
Troubleshooting Your Analyzer
Before Calling Technical Support
Before calling technical support, you can perform these basic analyzer
troubleshooting steps to pinpoint many problems:
Do you suspect the analyzer has locked up?
If yes, completely power-down the analyzer.
IP Discovery or Tools results?
Unexpected
Does the analyzer have a valid IP address? Look at the Front Page screen
OptiView button and see if a valid IP has been configured. Also, see if the Auto
Configure capability in the Setup | TCP/IP screen has been disabled. If an IP
address has been manually entered, it may not be within the local subnet.
Are you connected to the network?
•
Link light should be on solid green or amber if Link exists.
•
Some activity on Transmit LED and/or Utilization LED should be seen.
•
Go to Setup | Ethernet screen. An active interface should be indicated.
•
Confirm that Cable Test passed. Try a different cable if necessary.
Does Cable Test pass?
A network connection can not be made if cable test does not pass. Look at the
Front Page screen Cable Test button and see if there is a red X or green check
mark in the button. A red X could indicate a faulty cable. If there is a red X, press
the Cable Test button and go to the Cable Test | Overview and Twisted- Pair
Detail screens to test the cable.
34
Advertisement
Table of Contents
