Before Calling Technical Support; Do You Suspect Windows Has Locked Up; Do You Suspect The Analyzer Has Locked Up; Does The Analyzer Power-Up - Fluke OptiView Getting Started Manual

Before Calling Technical Support

Before calling technical support, you can perform these basic analyzer
troubleshooting steps to pinpoint many problems:

Do you suspect Windows has locked up?

If yes, press the Reset button.

Do you suspect the analyzer has locked up?

If yes, completely power-down the analyzer. See "Forcing Power Off" on page 22.

Does the analyzer power-up?

Connect the AC adapter/charger to determine if the internal battery (or internal and
external batteries) is the culprit. The analyzer will not power-up if the batteries are
completely discharged.
If the analyzer only powers up with the AC adapter connected, the internal battery
may be completely discharged.
The external battery has a charge indicator on the underside of the battery pack.
The external battery will need to be removed from the analyzer to view the charge
indicator. Press the charge indicator button to determine if the external battery is
charged.

Does the taskbar overlay WNA?

On OptiView Classics, running Windows 98, if the bottom portion of the
OptiView Wireless Network Analyzer is covered by the taskbar, you will need to
change the taskbar setting from Always on top to Auto hide (hidden). To do this,
right-click in the taskbar (without a mouse, select the
perform a right-click). In the Taskbar Options tab, select Auto hide, then select
OK.

Does the Windows wireless setup not support your network's security settings?

If your OptiView Analyzer is running Windows XP Service Pack 1, and the
Windows security settings do not support your wireless network, you may have to
go to
http://support.microsoft.com/default.aspx?scid=kb;en-
us;826942
Service Pack 2.

Known Issues/Limitations

1. When doing a capture within a WPA environment, the analyzer can
decrypt Broadcast frames (UI will ask you to link). Frames not destined
for the analyzer can not be decrypted.
and download the wireless patches. These patches are included in
Wireless Network Analyzer
Troubleshooting Your Analyzer
icon in the taskbar to
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