EMS EkoMini Operator's Manual page 5

Service
Do not attempt to modify or service any part of this product other than in
accordance with procedures outlined in this Operator's Manual. If the
product does not meet its warranted specifications, or if a problem is
encountered that requires service, notify EMS Wireless' customer support
department. Service will be rendered according the EMS Wireless' warranty
and repair policy. The product shall not be returned without contacting EMS
Wireless and obtaining a return authorization number from the Customer
Support department
When returning a product for service, include the following information:
Owner, Model Number, Serial Number, Return Authorization Number
(obtained in advance from EMS Wireless Customer Support Department),
service required and/or a description of the problem encountered.
Warranty and Repair Policy
The EMS Wireless Quality Plan includes product test and inspection
operations to verify the quality and reliability of our products.
EMS Wireless uses every reasonable precaution to ensure that every device
meets published electrical, optical, and mechanical specifications prior to
shipment.
assembly, and test personnel as to the precautions required in handling and
testing ESD sensitive opto-electronic components. Physical damage to the
external surfaces voids warranty.
These products are covered by the following warranties:
1. General Warranty
EMS Wireless warrants to the original purchaser all standard products
sold by EMS Wireless to be free of defects in material and
workmanship for the duration of the warranty period of one (1) year
from date of shipment from EMS Wireless. During the warranty period,
EMS Wireless' obligation is limited to repair or replacement of any
product that EMS Wireless proves to be defective. This warranty does
not apply to any product which has been subject to alteration, abuse,
improper
environmental over-stress, negligence in use, storage, transportation
or handling.
EMS Wireless EkoMini Manual
Customers are asked to advise their incoming inspection,
installation
5
or application,
EMS Wireless
accident, electrical or