LG RNOE-B501A Owner's Manual page 43

Incorrect connection of video on
IE
Cannot connect sub-stream
Control Failure
Video display properly in the
VMS, but it is unstable or
intermittent or lose frame
Connection is correct but
screen is black or video image is
anamorphic
Video display properly in IE but
abnormal in VMS
Video display and control
properly but no audio
Weak Audio Signal
Reference
Make sure host IP address is in the same network segment with the camera.
Make routing if in different network segment.
Make sure to use IE at version 9.0 or higher.
Make sure driver for graphic card and DirectX are installed properly, it is recommended to install the latest version
driver.
Make to enable ActiveX plug-in.
Turn off Anti-virus, VMS and firewall to test.
Delete the installed plug-in, download again and re-install to test.
Use another computer / host server to test.
Contact service center if still had problem.
Access to camera are full.
Make sure the control protocol is correct.
Exit the VMS, check the CPU utilization of the computer, make sure the computer configuration is capable to run
the VMS and there is no virus.
Ping the camera from the computer to check whether there is dropout.
Test network bandwidth, if it is not enough or unstable, please contact the Internet Service Provider.
Please lower down the resolution or image quality when need fluent video in narrow network bandwidth.
Please check if it open VCA functions, please close VCA function, then try again.
DirectX version lower than 9.0. Check the DirectX version.
Graphic card driver incorrect, which disable the accessory function of DirectX; set full screen privacy mask.
Please make sure VMS version is correct.
Make sure that all the video settings are set correctly on VMS.
Reboot the VMS to connect again.
Make sure the computer audio card driver connection is correct, please try to play some music to test.
Make sure to selected Video / Audio not only Video in camera setting.
Make sure the audio channel is correct.
Make sure the microphone is connected properly.
Make sure using active microphone.
Increase the sensitivity of the microphone.
Use active loudspeaker for audio playing.
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