Repair Report; Custody Of Products Submitted For Repair; Shipping Back To Customer - Advantech RSB-4221 User Manual

Risc 3.5inch sbc based on ti sitara am3358 cortex a8 1ghz high performance processor

Hide thumbs Also See for RSB-4221:

Table of Contents

5.5.4

Repair Report

ADVANTECH returns each product with a "Repair Report" which shows the result of

the repair. A "Repair Analysis Report" is also provided to customers upon request. If

the defect is not caused by ADVANTECH design or manufacturing, customers will be

charged US$60 or US$120 for in-warranty or out-of-warranty repair analysis reports

respectively.

5.5.5

ADVANTECH will retain custody of a product submitted for repair for one month while

it is waiting for return of a signed P/I or payment (A/R). If the customer fails to

respond within such period, ADVANTECH will close the case automatically. ADVAN-

TECH will take reasonable measures to stay in proper contact with the customer dur-

ing this one month period.

5.5.6

The forwarding company for RMA returns from ADVANTECH to customers is

selected by ADVANTECH. Per customer requirement, other express services can be

adopted, such as UPS, FedEx and etc. The customer must bear the extra costs of

such alternative shipment. If you require any special arrangements, please indicate

this when shipping the product to us .

RSB-4221 User Manual

Table of Contents