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Avaya Sun Fire V880 Installation & Maintenance

Avaya Sun Fire V880 Installation & Maintenance

Avaya call management system computer hardware installation, maintenance, and troubleshooting
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Avaya Call Management System
Sun Fire V880 Computer
Hardware Installation, Maintenance, and

Troubleshooting

585-215-116
Issue 2.0
June 2004

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Summary of Contents for Avaya Sun Fire V880

  • Page 1: Troubleshooting

    Avaya Call Management System Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting 585-215-116 Issue 2.0 June 2004...
  • Page 2 Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites and does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

  • Page 3: Table Of Contents

    Platform upgrades and data migration Avaya Call Management System Upgrade Express (CUE) ....... . .
  • Page 4 Disk drive compatibility with CMS loads 4 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting ......
  • Page 5 ........Prerequisites Disk drive configurations .
  • Page 6 ........6 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting .

  • Page 7: Preface

    Maintenance, and Troubleshooting is written for technicians who install and maintain call center applications such as Avaya Call Management System (CMS). Note: The Sun Fire V880 computer is compatible with CMS R3V11 and later. Note: Reasons for reissue Issue 2.0 of this document was changed for the following reasons: To add information about the new DAT 72 tape drive.

  • Page 8: Organization

    Glossary on page 199 ● Index on page 201 ● 8 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting on page 75). Ordering tapes on page 145 - Describes how to troubleshoot the computer. on page 126).

  • Page 9: Availability

    Availability Copies of this document are available from one or both of the following sources: Note: Although there is no charge to download documents through the Avaya Web Note: site, documents ordered from the Avaya Publications Center must be purchased.

  • Page 10: Related Documentation

    Preface Related documentation You might find the following Avaya CMS documentation useful. This section includes the following topics: Change description ● Software documents ● Administration documents ● Avaya CMS upgrade documents ● Hardware documents ● Communication Manager documents ● Documentation Web sites ●...

  • Page 11: Administration Documents

    ● Administration, 07-300065 Avaya CMS upgrade documents There are several upgrade paths supported with Avaya CMS. There is a document designed to support each upgrade. None of the following upgrade documents are available from the publications center. This section includes the following topics: Base load upgrades ●...

  • Page 12: Platform Upgrades And Data Migration

    SPARCserver 5 to a Sun Blade 150). The new hardware platform is shipped from the Avaya factory with the latest CMS load. Therefore, as part of the upgrade you will have the latest CMS load (for example, R3V9 to R12 or the latest load of the same CMS version).

  • Page 13: Hardware Documents

    For more information about Avaya CMS communication servers, see: Avaya Call Management System Switch Connections, Administration, and ● Troubleshooting, 585-215-876 Avaya Communication Manager Call Center Software - Call Vectoring and Expert Agent ● Selection (EAS) Guide, 07-300186 Avaya Communication Manager Call Center Software - Automatic Call Distribution ●...

  • Page 14: Documentation Web Sites

    Information about Avaya products and service ● http://www.avaya.com Sun hardware documentation ● http://docs.sun.com Okidata printer documentation ● http://www.okidata.com Informix documentation ● http://www.informix.com Tivoli Storage Manager documentation ● http://www.tivoli.com 14 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting http://...

  • Page 15: Support

    Support Support Contacting Avaya technical support Avaya provides support telephone numbers for you to report problems or ask questions about your product. For United States support: 1- 800- 242-2121 For international support: See the 1-800 Support Directory listings on the Avaya Web site.
  • Page 16 Preface 16 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 17: Installation

    Installation This section describes how to install the computer and related peripheral equipment. Use the following table to check off each required procedure after completion. Preparing for installation Unpacking and inventorying the equipment Setting up power Peripheral connectivity Connecting the monitor, keyboard, and mouse Connecting the remote console modem Connecting the RSC for remote access (optional) Connecting the switch link...

  • Page 18: Preparing For Installation

    Wrist or foot strap Cover panels Card slot filler panels 18 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting on page 18 on page 19 on page 19 on page 20 on page 20 on page 21...

  • Page 19: System Precautions

    Avaya recommends that you use one of the following power schemes: Connect the computer using two (2) 2KVA Uninterruptible Power Supplies (UPS) (or ●...

  • Page 20: Electrical Specifications

    Width Depth Weight (min-max) Power cords 1. The actual weight depends on the installed options. 20 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting 100-240 V AC, autoranging ● 15.0 A @100 VAC (each power supply) ●...

  • Page 21: Service Access Specifications

    Service access specifications Environmental specifications For the most reliable system operation: The room must have sufficient air conditioning capacity to support the cooling needs of ● the entire system. The air conditioning system must have controls that prevent excessive temperature ●...

  • Page 22: Unpacking And Inventorying The Equipment

    Unpack the computer and the associated peripheral equipment. Compare the contents of the carton to the shipping inventory list to verify that all equipment was delivered. In the United States, contact Avaya technical support if any parts are defective on arrival. Contact Avaya customer service if any parts are missing.

  • Page 23: Parts List

    DO NOT install internal hardware shipped loose with the Sun machine at Important: this time. This will be done under the direction of the CMS Provisioning Engineer at a scheduled appointment time. Sun Fire V880 cabinet (including installed cards and disk drives) ● Computer power supply AC power cords (3) ●...

  • Page 24: Computer Layout

    - One Dual FastEthernet and Dual SCSI card installed in slot 0 Three power supplies and power cords ● One DVD-ROM drive ● One tape drive ● Two USB ports ● One serial port ● 24 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 25: Front Panel

    Unpacking and inventorying the equipment Front panel The following figure shows the front of the computer with the disk drive door open. Tape drive Disk drive slots v880_front.cdr Issue 2.0 June 2004...

  • Page 26: Back Panel

    Installation Back panel The following figure shows the back panel of the computer. (not used) 26 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Power cord Power supply 1 strain relief ties (Graphics card) (SunSwift card, or...

  • Page 27: Hardware Options

    Hardware options The following table lists the hardware options for the computer. Option CPU/Memory boards PCI I/O cards Disk drives Rack mounting The computer can be rack mounted. For information about rack mounting, see Sun Fire 880 Server Rackmounting Guide at the Sun documentation Web site: http://docs.sun.com Note: When rack mounting the computer, the technician must remove all CPU/...

  • Page 28: Setting Up Power

    If not using a UPS, each power supply should be connected to a nonswitched, ● dedicated, 15-amp circuit. The monitor and external peripherals should be connected to a separate circuit. Important: Important: Do not turn on power at this time. Important: 28 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 29: Peripheral Connectivity

    Peripheral connectivity The following figure shows in general how equipment is connected to the computer. The callouts are described in X.25 switch links One HSI/P card is used for up to four ACDs. A second HSI/P card is needed for five to eight ACDs. For detailed switch link connectivity, see CMS Switch Connections, Administration, and Troubleshooting...

  • Page 30: Parts List

    2. The comcode for this bundle changes regularly and may not be ordered for maintenance spares, so it is not listed in the table. This bundle includes the processor, peripherals, and other equipment. 30 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Comcode or...

  • Page 31: Connecting The Monitor, Keyboard, And Mouse

    Connecting the monitor, keyboard, and mouse Connecting the monitor, keyboard, and mouse To connect the monitor, keyboard, and mouse to the computer: 1. Attach the monitor video cable to the graphics card, which is installed in slot 7. Tighten the thumbscrews to secure the connection. See the following figure. 2.

  • Page 32: Connecting The Remote Console Modem

    6. Connect the power cable to the modem and plug it into a socket. Do not turn on the power yet. Instructions for turning on the modem are given in remote console modem options 32 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Modem on page 41.

  • Page 33: Connecting The Rsc For Remote Access (Optional)

    Connecting the RSC for remote access (optional) The RSC card provides the following optional connections: An ethernet connection to the customer network that allows personnel to telnet into ● the RSC to perform provisioning, maintenance, and troubleshooting. This connection can also be used to set up e-mail alerts for system problems. For more information about e-mail alerts, see Sun Remote System Control (RSC) User’s Guide at the Sun documentation Web site, http://docs.sun.com.

  • Page 34: Connecting The Switch Link

    X.25 protocol (not supported for CMS R12 and later), or some combination of the two protocols. For detailed information about how to connect and administer the switch link, see Avaya Call Management System Switch Connections, Administration, and Troubleshooting.

  • Page 35: Turning On The System And Verifying Post

    Turning on the system and verifying POST Once you assemble the system, including the loose hardware that is shipped with the system that you installed with help from CMS Provisioning, turn on the system and verify the results of the Power-On Self Test (POST). To turn on the system and verify POST: 1.
  • Page 36 Sun logo is displayed on the monitor. The ok prompt is displayed. 8. Enter the following commands: setenv auto-boot? false reset-all The system resets to the ok prompt. 36 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...
  • Page 37 9. Enter: probe-scsi-all This verifies that the system sees the disk drives and backplane, the tape drive, and the DVD-ROM drive. A message that is similar to the following is displayed: /pci@8,600000/SUNW,qlc@2 LiD HA LUN --- Port WWN --- 21000004cf72f08f 21000004cf721553 508002000016b5b1 21000004cf72114b...
  • Page 38 Installation 12. Turn the key switch to the Locked position. This prevents anyone from accidentally turning off the system. See the following figure. 38 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 39: Identifying Installed Pci Cards

    Identifying installed PCI cards If there are problems with the PCI cards, do the following to troubleshoot the problem. If all PCI cards are operational, you can skip this procedure. At the command prompt, enter: /usr/platform/‘uname -m‘/sbin/prtdiag -v | pg In the section IO Cards, there is a listing of the PCI cards.
  • Page 40 ● Slot 1 has a FastEthernet card. ● Slot 3 has an HSI/P card. ● Slot 7 has a graphics card. ● 40 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Type Receptacle Occupant pci-pci/hp connected configured...

  • Page 41: Setting The Remote Console Modem Options

    Setting the remote console modem options The computer uses the U.S. Robotics Sportster 33.6 Faxmodem or the Paradyne Comsphere 3910 modem for remote console access. The options for any other modems must be set based on local instructions. For instructions for connecting the modem, see page 32.
  • Page 42 9723 Additional references - For additional information, see the U.S. Robotics Sportster Modems Users Guide. 42 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting 0 14:39:30 ? 0:00 /usr/lib/saf/sac -t 300 9666 0 09:16:26 pts/9...

  • Page 43: Paradyne Comsphere 3910 Modem Options

    Paradyne Comsphere 3910 modem options The Paradyne Comsphere 3910 modem is used for many locations outside of the United States. This section includes the following topics: Recommended options ● Option buttons ● Setting the options ● Recommended options The recommended options for the Comsphere 3910 modem include selecting the factory-preset defaults for "UNIX_Dial"...

  • Page 44: Setting The Options

    Since the new options match the way the modem is connected, the ALRM LED does not turn red. "Idle: 19.2" and "Status Configure" are displayed. To return to the top-level menu, press the Double Up Arrow. 44 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Single up arrow...
  • Page 45 Setting the data rate 1. Press F2 to select "Configure." "Ld EditArea frm" is displayed. 2. Press the Right Arrow once. "Active(Saved)" is displayed. 3. Press F1. "Choose Function" is displayed. 4. Press F1 to select "Edit." "Edit StrapGroup" is displayed. 5.
  • Page 46 "V32bis Train (Long)" is displayed. 10. Press F1 for "End." "Edit StrapGroup" is displayed. Do not change he other strap groups ("V42/MNP/ Buffer," "Test," "Misc," and "Security") for CMS. 46 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 47: Saving Your Settings

    Saving your settings 1. Press the Single Up Arrow to display "Choose Function" and "Edit Save." 2. Press F3 to select "Save." "Save EditArea to" is displayed. 3. Press F1 to select "Active(Saved)." "Command Complete" is displayed. 4. Press the Single Up Arrow again to display "Save EditArea to." 5.

  • Page 48: Turning The System Over For Provisioning

    Turning the system over for provisioning After completing the physical installation of the system, the installation continues with software provisioning. This is often done with the support of the Avaya CMS Provisioning group. Provisioning the system consists of the following: Setting up CMS ●...

  • Page 49: Maintenance

    Maintenance This section describes the following maintenance procedures: Precautions on page 50 ● Computer layout ● Turning the computer off and on ● Accessing components inside the computer ● Using an ESD wrist strap ● Maintaining PCI cards ● Replacing the RSC card ●...

  • Page 50: Precautions

    Avoid keeping doors open for extended periods of time while the system is CAUTION: operating. All doors must be closed to prevent automatic thermal shutdown. 50 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Using an ESD wrist strap on page 58 for more information.

  • Page 51: Computer Layout

    Computer layout The following figures identify the basic hardware components of the computer: Front panel on page 51 ● Rear panel on page 52 ● Front panel The following figure shows the front of the computer with the disk drive door open. Tape drive Disk drive slots...

  • Page 52: Rear Panel

    Maintenance Rear panel The following figure shows the back panel of the computer. (not used) Power supply 1 52 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting v880_rear_cards.cdr Power cord strain relief ties (Reserved for future use)

  • Page 53: Turning The Computer Off And On

    Turning the computer off and on Use the following procedures to turn the computer off and on. Turning off the computer 1. Log in to the system as root. 2. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. The ok prompt is displayed at the local console. 3.

  • Page 54: Turning On The Computer

    | Copyright 1998-2001 Sun Microsystems, Inc. All rights reserved. | OpenBoot 4.4, XXX MB memory installed, Serial #XXXXXXXXX |------| Ethernet address X:X:XX:XX:XX:XX, Host ID: XXXXXXXX 5. Log in to the system as root. 54 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 55: Accessing Components Inside The Computer

    Accessing components inside the computer For most of the maintenance procedures, you must open the side doors and, in some cases, remove the side doors. This section includes the following topics: Opening and removing a side door ● Replacing and closing a side door ●...
  • Page 56 3. Open the door 90 degrees and pull it up until the mounting pins clear the brackets on the rear panel. See the following figure. 4. Set the door in a safe place. 56 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 57: Replacing And Closing A Side Door

    Accessing components inside the computer Replacing and closing a side door To replace and close a side door: 1. Position the side door mounting pins over the corresponding holes in the chassis rear panel and lower the side door into place. See the following figure. 2.

  • Page 58: Using An Esd Wrist Strap

    2. Unless hot-plugging a device, make sure that the power is off. 3. Attach the ESD wrist strap to the chassis frame and to your wrist. See the following figure. 58 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 59: Maintaining Pci Cards

    Sun Fire 880 Server Service Manual at the Sun documentation Web site: ● http://docs.sun.com The CMS software installation, maintenance, and troubleshooting document for your ● CMS release Avaya Call Management System Switch Connections, Administration, and ● Troubleshooting on page 59 on page 61 on page 62...

  • Page 60: Precautions

    Do not touch the components or any metal parts without taking proper antistatic precautions. See 60 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Replacing the graphics card on page 76. For information on...

  • Page 61: Pci Card Configuration

    PCI card configuration The cards are installed in the slots shown in the following table. The minimum configuration has the graphics card in slot 7 and either a SunSwift card in slot 0 or a Dual FastEthernet and Dual SCSI card in Slot 8. Slot Number Type...

  • Page 62: Maintaining Hot-Plug Pci Cards

    ● Installing a hot-plug PCI card ● Configuring the new or replacement card ● 62 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting on page 63 on page 64 on page 65 on page 68 on page 70...

  • Page 63: Pci Slot Leds For Hot-Plug Operation

    PCI slot LEDs for hot-plug operation The PCI slot LEDs are located on the vertical bracket on the right side of the PCI slots and are visible when the left door is open. There is a hot-plug button and three LEDs for each PCI slot, as shown below.

  • Page 64: Preparing A Hot-Plug Card For Removal

    This displays the PCI card configuration before you remove a card. Check the Condition column for cards that are displaying failed, failing, or unusable status. 64 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Icon The slot power is off. A card can be safely inserted to start a hot-plug operation.

  • Page 65: Removing A Hot-Plug Pci Card

    2. Enter: ifconfig -a Information similar to the following is displayed: lo0: flags=1000849<UP,LOOPBACK,RUNNING,MULTICAST,IPv4> mtu 8232 index 1 inet 127.0.0.1 netmask ff000000 eri0: flags=1000843<UP,BROADCAST,RUNNING,MULTICAST,IPv4> mtu 1500 index 2 inet 135.9.88.83 netmask ffffff00 broadcast 135.9.88.255 ether 0:3:ba:a:fe:85 hme0: flags=1000843<UP,BROADCAST,RUNNING,MULTICAST,IPv4> mtu 1500 index 5 inet 135.9.88.63 netmask ffffff00 broadcast 135.9.88.255 ether 0:3:ba:3:e6:18 The example above shows two administrable ethernet devices.
  • Page 66 OK-to-Remove LED is off, the system will fail. 8. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure. 66 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...
  • Page 67 9. Carefully pull the card from the I/O board. See the following figure. 10. A message similar to the following is displayed in the console window: 6 12:55:24 sys_name picld[98]: Device PCI1_CARD removed 11. Place the card on an antistatic mat or in an antistatic bag. 12.

  • Page 68: Installing A Hot-Plug Pci Card

    7. If not already done, remove the filler panel from the slot. 8. Confirm that all three LEDs for the slot are off. 68 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Using an ESD wrist strap...
  • Page 69 9. Insert the PCI card into the slot on the I/O board. Make sure that the card is fully seated. See the following figure. When the card is inserted, the amber OK-to-Remove LED lights and a message similar to the following is displayed on the console window: 6 12:55:24 sys_name picld[98]: Device PCI1_CARD inserted 10.

  • Page 70: Configuring The New Or Replacement Card

    <IP_address> is the IP address being assigned to the card ● 4. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details. 70 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 71: Replacing The Graphics Card

    Replacing the graphics card The graphics card provides an interface for the local monitor. Important: Important: The graphics card does not support hot-plug operation. You must shut down Important: the system and turn off power before installing or replacing a card. To replace a graphics card: 1.
  • Page 72 9. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure. 72 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Using an ESD wrist strap...
  • Page 73 Maintaining PCI cards 10. Carefully pull the card from the I/O board. See the following figure. 11. Place the card on an antistatic mat or in an antistatic bag. Issue 2.0 June 2004...
  • Page 74 This displays the PCI card configuration after you replace the card. Make sure that the new card is displayed. 22. If you just installed an XVR-100 graphics accelerator card, continue with XVR-100 software packages 74 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting on page 75. Installing the...

  • Page 75: Installing The Xvr-100 Software Packages

    If you are replacing an existing XVR-100 graphics accelerator card, you do not have to reinstall this software. To install the XVR-100 software packages on a Sun Fire V880 system: 1. Verify that your CMS system is running CMS R3V11 by entering:...

  • Page 76: Replacing Older Dual Ethernet And Dual Scsi Cards

    Wait for the front panel Power/OK LED to turn off. 5. Turn the key switch to the Forced Off position. See the following figure. 76 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Maintaining hot-plug PCI cards...
  • Page 77 DANGER: Be sure to turn the key switch to the Forced Off position before handling any DANGER: internal components. Otherwise, it is possible for a user to restart the system remotely while you are working inside it. The Forced Off position is the only key switch position that prevents an RSC user from restarting the system.
  • Page 78 Maintenance 11. Carefully pull the card from the I/O board. See the following figure. 12. Place the card on an antistatic mat or in an antistatic bag. 78 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...
  • Page 79 13. Insert the new Dual Ethernet and Dual SCSI card into the slot on the I/O board. Make sure that the card is fully seated. See the following figure. 14. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps into place.

  • Page 80: Maintaining Hsi/P Cards

    4. Press and release the front panel power button to turn off the system. Wait for the front panel Power/OK LED to turn off. 80 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting on page 80 on page 85...
  • Page 81 5. Turn the key switch to the Forced Off position. See the following figure. DANGER: Be sure to turn the key switch to the Forced Off position before handling any DANGER: internal components. Otherwise, it is possible for a user to restart the system remotely while you are working inside it.
  • Page 82 Maintenance 10. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure. 82 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...
  • Page 83 Maintaining PCI cards 11. Carefully pull the card from the I/O board. See the following figure. 12. Place the card on an antistatic mat or in an antistatic bag. Issue 2.0 June 2004...
  • Page 84 21. When the system comes back up, log in as root. 22. Enter: cfgadm This displays the PCI card configuration after you replace the card. Make sure that the new card is displayed. 84 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 85: Installing The First Hsi/P Card Or A Pair Of Hsi/P Cards

    Installing the first HSI/P card or a pair of HSI/P cards To install the first HSI/P card or a pair of HSI/P cards: 1. Verify that you have a recent CMSADM file system backup before you change card configurations. 2. Log in to the system as root. 3.
  • Page 86 12. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure. 13. Remove the filler panel from the slot. 86 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Using an ESD wrist strap on page 58 for more...
  • Page 87 18. Close the left door. 19. Attach the HSI/P quad cables, and connect the switch links to the quad cables by following the instructions described in Avaya Call Management System Switch Connections, Administration, and Troubleshooting. 20. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system.

  • Page 88: Installing Hsi/P Software And Patches

    3. Turn off CMS. 4. Enter: cmssvc The CMS Services menu is displayed. 88 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Installing HSI/P software and patches on page 88. Setting up the switch link for each...
  • Page 89 11. Select the run_cms option. 12. Turn on CMS. 13. Test and troubleshoot each switch connection using the procedures in Avaya Call Management System Switch Connections, Administration, and Troubleshooting. 14. Perform a CMSADM file system backup to back up the updated system configuration.

  • Page 90: Adding A Second Hsi/P Card

    The Forced Off position is the only key switch position that prevents an RSC user from restarting the system. 7. Turn off the system monitor. 90 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...
  • Page 91 8. Turn off any external SCSI devices, starting with the device that is closest to the system and working toward the farthest device. 9. Open the left door. 10. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist.
  • Page 92 As the system powers up, the power LED on the monitor flashes. 22. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and the Sun logo is displayed on the monitor. The ok prompt is displayed. 92 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...
  • Page 93 HSI card and / var/adm/messages fails to recognize the card upon bootup. See the troubleshooting chapter of Avaya Call Management System Switch Connections, Administration, and Troubleshooting for information about troubleshooting HSI/P cards.

  • Page 94: Replacing The Rsc Card

    3. Press and release the front panel power button to turn off the system. Wait for the front panel Power/OK LED to turn off. 94 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting on page 94 on page 94...
  • Page 95 4. Turn the key switch to the Forced Off position. See the following figure. DANGER: Be sure to turn the key switch to the Forced Off position before handling any DANGER: internal components. Otherwise, it is possible for a user to restart the system remotely while you are working inside it.
  • Page 96 Maintenance 12. Remove the RSC card from the slot. See the following figure. 13. Place the RSC card on an antistatic mat or in an antistatic bag. 96 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...
  • Page 97 14. Insert the faceplate end of the new RSC card into the appropriate opening in the rear panel. See the following figure. 15. Insert the opposite end of the card into the appropriate card guide so that the RSC card is aligned evenly with the connectors on the I/O board. 16.
  • Page 98 MAC address for the new RSC card, use the RSC command shownetwork. For more information, see the Sun Remote System Control User's Guide at the Sun documentation Web site: http://docs.sun.com 98 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 99: Maintaining Disk Drives

    CMS configuration files have not been updated. Two configuration files (/olds/disk.conf and /olds/olds-funcs) must be edited or replaced with the correct information. Contact the Avaya technical support organization for assistance. Prerequisites If possible, do a CMSADM backup before you add or replace a disk drive.

  • Page 100: Disk Drive Configurations

    Each pair of disks must be the same size. For example, if the disk in slot 0 Important: is 73-GB, the disk in slot 3 must also be 73-GB. 100 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Primary Slot 0...

  • Page 101: Required References

    Required references You need access to the following documents to do the disk maintenance procedures: The CMS software installation, maintenance, and troubleshooting document for your ● CMS release Sun Fire 880 Server Service Manual at the Sun documentation Web site: ●...
  • Page 102 Example: luxadm display FCloop The slot number for every disk in the system is displayed. 102 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Name:FCloop Node WWN:508002000016b5b0 Logical Path:/...

  • Page 103: Disk Drives

    Note: The system will display a warning if a problem is detected with any of the Note: disk drives. SUNWGS INT FCBPL DISK STATUS SLOT DISKS On (O.K.) On (O.K.) Not Installed On (O.K.) On (O.K.) Not Installed On (Login failed) On (Login failed) On (Login failed) On (Login failed)
  • Page 104 10. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See information. 104 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting "FCloop" slot 3 20000004cf81e4d4 Drive in "FCloop"...
  • Page 105 11. Using your thumb and forefinger, push the drive latch upward to release the drive handle. Swing the handle away from the drive until you feel the drive connector disengage from the backplane. Do not use excessive force. See the following figure. 12.
  • Page 106 20. Press carefully on the center of the drive. The drive handle begins to close as the drive engages its backplane connector. 21. Press the handle toward the drive until the latch closes, securing the drive in place. 106 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...
  • Page 107 22. Press Enter. A message similar to the following is displayed: Waiting for Loop Initialization to complete... New Logical Nodes under /dev/dsk and /dev/rdsk : c1t3d0s0 c1t3d0s1 c1t3d0s2 c1t3d0s3 c1t3d0s4 c1t3d0s5 c1t3d0s6 c1t3d0s7 No new enclosure(s) were added!! Note: Ignore the message No new enclosure(s) were added!!. Note: 23.

  • Page 108: Replacing Both Boot Disks

    8. Using your thumb and forefinger, push the drive latch upward to release the drive handles for the disks in slots 0 and 3. Swing the handle away from the drive until you 108 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Using an ESD wrist strap...
  • Page 109 feel the drive connector disengage from the backplane. Do not use excessive force. See the following figure. 9. Holding the drive by the handle, carefully slide it out of the drive bay. 10. Place the drive on an antistatic mat or in an antistatic bag. 11.
  • Page 110 As the system powers up, the power LED on the monitor flashes. 22. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and the Sun logo is displayed on the monitor. The ok prompt is displayed. 110 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...
  • Page 111 23. Enter the following commands: setenv auto-boot? false reset-all The system reboots to the ok prompt. 24. Enter: probe-scsi This verifies that the system recognizes all of the disk devices, including the newly installed ones. A message that is similar to the following example is displayed: LiD HA LUN --- Port WWN --- 21000004cf72f08f...

  • Page 112: Setting Up Replacement Disk Drives

    Drives replaced One boot disk Both boot disks Data disks 112 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Procedure Partition the new boot disk drive (see drives on page 113). Continue with the procedures in "Recovering a mirrored system after disk failure"...

  • Page 113: Partitioning Replacement Disk Drives

    1. The value that is displayed for the backup partition shows the size of the disk drive. If the disk drive you are partitioning does not closely match the size of the disk you are partitioning (for example, 68-GB for a 73-GB disk), you have a nonstandard disk. Escalate the issue to Avaya technical support.
  • Page 114 1. The value that is displayed for the backup partition shows the size of the disk drive. If the disk drive you are partitioning does not closely match the size of the disk you are partitioning (for example, 68-GB for a 73-GB disk), you have a nonstandard disk. Escalate the issue to Avaya technical support.
  • Page 115 Partitioning and formatting a replacement disk To partition and format a disk: 1. At the system prompt, enter: format A message that is similar to the following example is displayed: Searching for disks...done AVAILABLE DISK SELECTIONS: 0. c1t0d0 <SUN72G cyl 14087 alt 2 hd 24 sec 424> /pci@8,600000/SUNW,qlc@2/fp@0,0/ssd@w21000004cf81e931,0 1.
  • Page 116 4 unassigned 5 unassigned 6 unassigned 7 unassigned partition> 116 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting - change `0' partition - change `1' partition - change `2' partition - change `3' partition - change `4' partition...
  • Page 117 5. Partition the disk by completing the following Steps a through e for all partitions specified in the Disk partition values a. At the partition> prompt, enter the partition number from the table. For example: partition> 0 The system prompts for the partition ID tag. b.
  • Page 118 14. After you have partitioned each drive, enter: q 15. Continue with the restore procedures as described in drives on page 112. 118 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Setting up replacement disk...

  • Page 119: Adding Disk Drives (Optional)

    Adding disk drives (optional) If you are adding a pair of data disks (optional), you can hot-plug the disk drives without shutting down the system. To add a pair of data disks: 1. Unlock and open the front door. 2. Enter the following commands: cd / luxadm insert The following message is displayed:...
  • Page 120 New Logical Nodes under /dev/dsk and /dev/rdsk : c1t2d0s0 c1t2d0s1 c1t2d0s2 c1t2d0s3 c1t2d0s4 c1t2d0s5 c1t2d0s6 c1t2d0s7 No new enclosure(s) were added!! Note: Ignore the message No new enclosure(s) were added!!. Note: 120 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...
  • Page 121 11. Wait for the green light on the drive you just installed to light steadily (not flashing) before installing another drive. 12. Repeat Steps 2 through 11 for the data disk installed in slot 5. 13. Close the front door and, if necessary, lock it. 14.

  • Page 122: Replacing The Dvd-Rom Drive

    7. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See information. 122 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Accessing components inside the Using an ESD wrist strap...
  • Page 123 Replacing the DVD-ROM drive 8. Remove the two screws securing the front cover to the front of the system. See the following figure. 9. Remove the front cover. 10. Disconnect the data and power cables from the back of the drive. Issue 2.0 June 2004...
  • Page 124 13. Set the SCSI address on the new drive using the jumpers on the back of the drive. Set DVD-ROM drive to 6. See the following figure. 124 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting dvd_cd_jumpers.cdr...
  • Page 125 14. Slide the replacement drive into the chassis and secure it with the screws that were removed earlier. 15. Connect the drive data and power cables to the back of the drive. 16. Replace the front cover. 17. Remove the ESD wrist strap. 18.

  • Page 126: Maintaining Tape Drives

    ● Tape drive compatibility The DDS-4 tape drive used with the Sun Fire V880 is not the same model used with the Sun Enterprise 3500. When replacing a DDS-4 tape drive in the Sun Fire V880, make sure you order the correct replacement.

  • Page 127: Cleaning The Tape Drive

    The number of cleaning cycles available on a cleaning cartridge depends on the manufacturer of the cartridge. Regular cleaning is recommended to maximize tape drive performance. Avaya recommends that you clean the tape drive once a week or every five (5) data backups, whichever comes first.

  • Page 128: Replacing The Internal Tape Drive

    7. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See information. 128 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Accessing components inside the Using an ESD wrist strap...
  • Page 129 8. Remove the two screws securing the front cover to the front of the system. See the following figure. 9. Remove the front cover. 10. Disconnect the data and power cables from the back of the drive. 11. Remove the two screws that secure the drive to the chassis. 12.
  • Page 130 If you fail to enter these commands, any reboots that you do in the future will CAUTION: stop at the boot prompt instead of proceeding through the normal boot-up process. setenv auto-boot? true boot This reboots the system. 130 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 131: Adding And Removing An External Tape Drive For Data Migration

    Adding and removing an external tape drive for data migration To temporarily add an external tape drive for data migration, and remove the tape drive when the migration is complete: 1. Log in to the system as root. 2. Enter the following commands: cd /dev/rmt The pwd command verifies that you are in the /dev/rmt directory.
  • Page 132 Target 4. If the new drive is not listed, check for a secure connection between the SCSI port and the new drive. 18. Reboot the system by entering the following commands: 132 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...
  • Page 133 CAUTION: If you fail to enter these commands, any reboots that you do in the future will CAUTION: stop at the boot prompt instead of proceeding through the normal boot-up process. setenv auto-boot? true boot -r This reboots the system so that it recognizes the new configuration. 19.
  • Page 134 32. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and the Sun logo is displayed on the monitor. The ok prompt is displayed. 33. Enter the following commands: setenv auto-boot? false reset-all The system resets. 134 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...
  • Page 135 34. Enter: probe-scsi-all In its default configuration, the computer should list two SCSI devices: the internal tape drive (Target 5) and the DVD-ROM drive (Target 6). 35. Reboot the system by entering the following commands: CAUTION: If you fail to enter these commands, any reboots that you do in the future will CAUTION: stop at the boot prompt instead of proceeding through the normal boot-up process.

  • Page 136: Maintaining Cpu/Memory Boards

    The CPUs in all memory boards must match. You cannot, for example, mix Important: a 900 MHz CPU with a 1.2 GHz CPU. 136 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting on page 136 on page 138...

  • Page 137: Checking The Current Memory And Cpu Configuration

    Checking the current memory and CPU configuration To check the current memory size, memory configuration, and CPU configuration: 1. Enter: /usr/platform/‘uname -m‘/sbin/prtdiag -v | pg The current memory size, memory configuration, and CPU configuration are displayed. System Configuration: System clock frequency: 150 MHz Memory size: 4096 Megabytes ========================= CPUs =============================================== ----...

  • Page 138: Shutting Down The System

    4. Turn off the system monitor. 5. Turn off any external SCSI devices, starting with the device that is closest to the system and working toward the farthest device. 138 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 139: Removing A Cpu/Memory Board

    Removing a CPU/Memory board To add memory or replace a CPU/Memory board, you must first remove the CPU/Memory board. To remove a CPU/Memory board: 1. Open the right door. 2. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist.

  • Page 140: Replacing Memory

    1. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See information. 140 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Removing a CPU/Memory board Using an ESD wrist strap...
  • Page 141 2. Remove the plastic cover on the CPU/Memory board. Push the tabs in until you can lift the cover free of the CPU/Memory board shroud. See the following figure. 3. Identify which modules you are removing. 4. Applying even pressure on both levers, push down on the ejection levers at each end of the memory module until the memory module pops out of the socket.

  • Page 142: Installing A Cpu/Memory Board

    5. If a CPU air baffle is installed in the CPU/Memory board slot, remove the air baffle. Pull the plastic tab on the air baffle and rotate the baffle from its slot. Place the CPU air 142 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Installing a CPU/Memory board on page 142.
  • Page 143 Maintaining CPU/Memory boards baffle into an empty CPU air baffle slot on the underside of the chassis top. See the following figure. Issue 2.0 June 2004...
  • Page 144 10. Using a No. 2 Phillips screwdriver, fully tighten the right captive screw and repeat for the left captive screw. 11. Remove the ESD wrist strap. 12. Close the side door. 144 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 145: Restarting The System

    Restarting the system To restart the system: 1. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system. 2. Turn on the system monitor. 3. Turn on the system. This reboots the system so that it recognizes the new configuration.
  • Page 146 7. If a one or more CPU/Memory board is added to the system, readminister the Informix IDS tunables as described in the section "Setting the Informix configuration parameters for CMS" in the CMS software installation, maintenance, and troubleshooting document for your CMS release. 146 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 147: Replacing A Power Supply

    Replacing a power supply A power supply can be replaced without shutting down the system. WARNING: A power supply must always occupy bays 0 and 1. If a power supply in WARNING: bay 0 or 1 fails, you must leave the failed power supply in its bay until you are able to install a functioning replacement power supply.
  • Page 148 6. After removing a supply, wait for an acknowledgement message on the system console before installing a new supply. Otherwise, the environmental monitoring software will not recognize the new device, and false error conditions will result. 148 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...
  • Page 149 7. Slowly slide the new power supply into its bay until the connectors on the power supply are fully engaged with the connectors on the power distribution board. See the following figure. 8. Tighten the two captive screws that secure the power supply to the chassis. 9.
  • Page 150 Maintenance 150 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 151: Troubleshooting

    Troubleshooting This section includes the following topics: Using the remote console ● Using the RSC ● Tools on page 161 ● Using the prtdiag command Using the cfgadm command System messages OpenBoot PROM firmware tests OpenBoot diagnostic tests POST diagnostic messages OpenBoot initialization commands Diagnosing LED patterns Sun Validation Test Suite (VTS)

  • Page 152: Using The Remote Console

    Are you sure you want to change it? [y,n,?] 152 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting on page 152. Use this procedure when the on page 155. Use this procedure when...
  • Page 153 3. At the remote console, enter: y The following message is displayed at the remote console: ttya administration removed 4. At the remote console, enter: /cms/install/bin/abcadm -c -b 9600 ttya The following message is displayed at the remote console: This change requires a reboot to take affect Are you ready to reboot? [y,n,?] 5.

  • Page 154: Redirecting The Remote Console Back To The Local Console

    3. Log in to the local console as root. 4. Log in to the remote console as root. Control of the console port is redirected from the remote console back to the local console. 154 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 155: Redirecting The Console Using Openboot Mode

    Redirecting the console using OpenBoot mode This procedure describes how to use the OpenBoot mode to redirect the local console to serial port A. Use the OpenBoot mode to redirect the remote console port when the Solaris method does not work. This typically occurs when the system will not boot. Redirecting the local console to the remote console To redirect control of the console port from the local console to a dialed-in remote console: 1.

  • Page 156: Redirecting The Remote Console Back To The Local Console

    Method 1: from the remote console ● Method 2: from the local site ● 156 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting on page 157 (recommended) on page 158 (not recommended)
  • Page 157 Method 1: from the remote console - To redirect control of the console port from the remote console back to the local console: 1. Do one of the following: If the system is in UNIX, enter the following commands at the remote console: ●...
  • Page 158 /cms/install/bin/abcadm -k 6. To start a port monitor on ttya, enter: /cms/install/bin/abcadm -i -b 9600 ttya The following message is displayed: ttya set to incoming port 9600 baud 158 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 159: Using The Rsc

    Using the RSC The RSC software works in conjunction with the RSC card to allow remote administration of the computer. You will be able to access the Solaris and OpenBoot console functions and control the power-on self-test (POST) and OpenBoot diagnostics. This section includes the following topics: Redirecting the local console to the RSC ●...

  • Page 160: Redirecting The Rsc To The Local Console

    The system reboots and the RSC is directed to the local console. Additional references - For more information about the RSC card and software, see Sun Remote System Control (RSC) User’s Guide at the Sun documentation Web site: http://docs.sun.com 160 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 161: Tools

    Tools There are several tools available to help diagnose hardware problems. The tools are described in the following sections: Using the prtdiag command ● Using the cfgadm command ● System messages ● OpenBoot PROM firmware tests ● OpenBoot diagnostic tests ●...

  • Page 162: Using The Prtdiag Command

    Side Slot MHz Model ---- ---- ---- ---- ---- ---- ---- ---- ----- ------------------------------------------------------ No failures found in System =========================== 162 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting sun4u Sun Fire 880 Mask ---- 11.1 11.1...
  • Page 163 ========================= Environmental Status ========================= System Temperatures (Celsius): ------------------------------- Device Temperature --------------------------------------- CPU0 CPU2 DBP0 ================================= Front Status Panel: ------------------- Keyswitch position: NORMAL System LED Status: GEN FAULT [OFF] DISK FAULT [OFF] LEFT THERMAL FAULT [OFF] LEFT DOOR [OFF] ================================= Disk Status: Presence Fault LED DISK...
  • Page 164 OBP 4.13.0 2004/01/19 18:26 IO ASIC revisions: ------------------ Port Model ---- --------------- ---- ------ ------- IB-1 unknown IB-1 unknown 164 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Speed Status ( RPMS ) -------- --------- 2158 [ENABLED]...

  • Page 165: Using The Cfgadm Command

    Using the cfgadm command The cfgadm command displays diagnostic information about CPU/Memory boards, SCSI controllers, and PCI cards. To display this diagnostic information, enter: cfgadm The following is an example of the results for the computer. Ap_Id pcisch0:hpc1_slot0 pcisch0:hpc1_slot1 pcisch0:hpc1_slot2 pcisch0:hpc1_slot3 pcisch2:hpc2_slot4 pcisch2:hpc2_slot5...

  • Page 166: System Messages

    You can automate the task by using crontab. See your Sun system documentation for information on crontab. 166 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 167: Openboot Prom Firmware Tests

    OpenBoot PROM firmware tests The OpenBoot PROM (OBP) on-board firmware performs a routine set of firmware and hardware tests. Note: Different versions of Solaris have different versions of the OpenBoot Note: commands. Not all commands are available with every version. This section includes the following topics: Using the OpenBoot PROM tests ●...

  • Page 168: Test Descriptions

    Additional references - See Sun OpenBoot 4.x Command Reference Manual at the following Sun documentation Web site for more information: http://docs.sun.com 168 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Description Displays the recognized disk drives and backplanes.

  • Page 169: Probing Disk Drives

    Probing disk drives This test checks all disk drives. Symptom - The internal disk drives are reporting errors. Solution - To check the status of the disk drives: 1. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. 2. At the ok prompt, enter the following commands: setenv auto-boot? false reset-all The system resets.

  • Page 170: Probing All Media Devices

    Solution - To check the status of the media devices: 1. Enter: /usr/sbin/shutdown -y -i0 -g0 to shut down the system. 2. At the ok prompt, enter the following commands: setenv auto-boot? false reset-all The system resets. 170 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...
  • Page 171 3. Enter: probe-scsi-all The program displays a message that is similar to the following: /pci@8,600000/SUNW,qlc@2 LiD HA LUN --- Port WWN --- 21000004cf72f08f 21000004cf721553 21000004cf7213ea 508002000016b5b1 21000004cf72114b 21000004cf7211ae 21000004cf7214a3 /pci@8,700000/scsi@1 Target 5 Unit 0 Removeable Tape Target 6 Unit 0 Removeable Read Only device /pci@8,700000/pci@5/SUNW,1sptwo@4 Note:...

  • Page 172: Openboot Diagnostic Tests

    SUNW,hme@0,1 SUNW,isptwo@4 SUNW,m64B@13 SUNW,qlc@2 bbc@1,0 bbc@1,500000 172 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Description Resets the Ethernet channel. ● Performs Ethernet channel engine internal loopback. ● Enables the LAN data to be routed back to the receive ●...
  • Page 173 Command Command name number controller@0,16 controller@0,1a controller@0,1c controller@0,1e ebus@1 flashprom@0,0 gpio@1,300600 hot plug-controller@0, hot plug-controller@0, hot plug-controller@0, hot plug-controller@0, i2c@1,2e i2c@1,30 i2c@1,50002e i2c@1,500030 keyboard@1 network@1 network@1,1 pmc@1,300700 rsc-control@1,3062f8 rtc@1,300700 scsi@1 Description Tests the base backplane firmware and SSC-100 SES controllers. Tests the expansion backplane firmware and SSC-100 SES controllers.
  • Page 174 Additional references - See Sun OpenBoot 4.x Command Reference Manual at the following Sun documentation Web site for more information: http://docs.sun.com 174 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Description Tests all possible data rates supported by the ttya and ttyb serial lines and performs an internal and external loopback test on each line at each speed.

  • Page 175: Post Diagnostic Messages

    POST diagnostic messages To use the Power On Self Test (POST) messages (during a reboot) to diagnose remote hardware problems: 1. At the ok prompt, enter: boot 2. Scan the displayed messages on the screen. Watch for error messages. You can identify problems more accurately if you are familiar with the system power-on initialization messages.

  • Page 176: Openboot Initialization Commands

    LED starts to flash at a steady, rapid rate, press the power button twice, waiting one second between each press. 176 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Description Bypasses POST. This command does not depend on the security mode.

  • Page 177: Diagnosing Led Patterns

    Diagnosing LED patterns Many hardware components of the computer have LEDs that can be used to diagnose problems. This section describes the following patterns: Front panel LEDs ● PCI slot LEDs on page 179 ● Power supply LEDs ● Disk drive LEDs ●...
  • Page 178 Disk fault Power fault Thermal fault 178 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Icon This green LED lights when the system is turned on. This amber LED lights to indicate a serious system fault. When this LED is lit, one or more icons in the display panel may also light to indicate the specific nature and location of the fault.

  • Page 179: Pci Slot Leds

    Attention left side Attention right side PCI slot LEDs The PCI slot LEDs are located on the vertical bracket on the right side of the PCI slots and are visible when the left door is open. There is a hot-plug button and three LEDs for each PCI slot, as shown below.
  • Page 180 Icon Power on Fault Blinking 180 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Icon Lights when the slot is receiving power. Blinks while the card is being tested, when a hot-plug operation is in progress, or when the card is turned on but logically detached from the operating system.

  • Page 181: Power Supply Leds

    Power supply LEDs There are three LEDs located on the rear panel of each power supply. See the following figure. The following table describes the function of each LED. Name Fault AC-present status DC status Icon Lights when the power supply encounters a fault. Lights when AC power input is present and within acceptable operating limits.

  • Page 182: Disk Drive Leds

    Name Activity Fault OK-to-remove 182 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Icon Blinks slowly while the disk drive is being tested, configured, or unconfigured during a hot-plug operation. Blinks rapidly as the disk drive spins up or spins down.
  • Page 183 The following table shows how to interpret the disk drive LED patterns. Icon Activity Fault Rapid blinking Slow blinking Irregular blinking OK-to-remove The slot power is off. A disk drive can be safely inserted as part of a hot-plug operation. The disk drive is spinning up or down.

  • Page 184: Tape Drive Leds

    The media caution signal is cleared when a new tape is loaded or when the drive is turned off and then turned on. 184 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Tape drive state Activity...

  • Page 185: Sun Validation Test Suite (Vts)

    (CMS can be on, but testing is safer when it is turned off). There are two ways to run SunVTS. Avaya recommends that you use either local access through the Common Desktop Environment (CDE) interface, or remote access using an ASCII interface.

  • Page 186: Troubleshooting Disk Drives And Dvd-Rom Drives

    2. At the ok prompt, enter the following commands: setenv auto-boot? false reset-all The system resets. 186 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Drive physical location and target Disk drive, target <X> (<X> represents the target number and slot number, 0 to 5)
  • Page 187 3. Enter: probe-scsi The program displays a message that is similar to the following: LiD HA LUN --- Port WWN --- 21000004cf72f08f 21000004cf721553 21000004cf7213ea 508002000016b5b1 21000004cf72114b 21000004cf7211ae 21000004cf7214a3 4. Verify that all of the disk drives are recognized. This example indicates that the system controller has successfully probed the device and that the motherboard is operating correctly.
  • Page 188 -r The system reboots. 188 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting --- Port WWN --- -----Disk description ----- 21000004cf72f08f SEAGATE ST373405FSUN3660438...

  • Page 189: Troubleshooting Tape Drives

    /dev/rmt/1c Note: The letter c at the end of the device name indicates that the tape device can Note: operate in compressed mode. Avaya recommends that you use compressed mode at all times. on page 191 Issue 2.0 June 2004...
  • Page 190 /dev/rmt/0c: No tape loaded or drive offline If the tape drive is busy, a message that is similar to the following is displayed: /dev/rmt/0c: Device busy 190 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting residual= 0 block no= 0...

  • Page 191: Reassigning Device Instance Numbers For Tape Devices

    Reassigning device instance numbers for tape devices As tape drives are added to and removed from a system, the device instance numbers can get out of sequence with the number of tape drives. For example, if a system has two tape drives, and one is removed, the system may accidentally try to use a tape drive that no longer exists.

  • Page 192: Recovery Procedures

    After the disk data is synchronized, the operating system begins to save a core image of itself. If you do not need this core dump, you can interrupt the operation by pressing Stop+A. 192 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting on page 192 on page 195...

  • Page 193: Loss Of Power

    Loss of power If the system loses power, it is recommended (but not required) that you empty the DVD-ROM and tape drives. The system boots from the hard disk drive by default. Turning on the computer 1. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system.
  • Page 194 5. Turn off the system monitor. 6. Turn off any external SCSI devices, starting with the device that is closest to the system and working toward the farthest device. 194 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 195: Probe Command Warnings

    Probe command warnings Symptom - When running any of the probe commands, the following message is displayed: This command may hang the system if a Stop-A or halt command has been executed. Please type reset-all to reset the system before executing this command.

  • Page 196: Reseating Hsi/P Cards

    7. Disconnect the HSI/P quad cable connected to the card. 8. Carefully pull the card from the I/O board. 196 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Using an ESD wrist strap on page 56 for more...
  • Page 197 9. Reinsert the HSI/P card into the slot on the I/O board. Make sure that the card is fully seated. 10. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps into place. 11. Remove the ESD wrist strap. 12.

  • Page 198: Resetting A Device Alias

    If a boot disk is replaced, or if the NVRAM chip is ever reset permanently to the Sun factory defaults, the boot disk and EEPROM values must be reset to the Avaya factory defaults. This can happen when any of the following occurs: The boot disk (primary or alternate) is defective and is replaced with a new disk ●...
  • Page 199 8. Enter: reset-all The system resets and boots up to the operating system. 9. After setting the disk device alias, check the EEPROM values as described in "Displaying and setting the EEPROM parameters" of the CMS software installation, maintenance, and troubleshooting document for your CMS release. Reset any values that do not match the values described in that section.

  • Page 200: Remote Console Port Problems

    5. Enter: ps -ef | grep sac This finds any SAC processes that are running. If any processes are found, continue with Step 6. Otherwise, continue with Step 7. 200 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...
  • Page 201 6. Enter: kill -9 <pid> Use this command to kill any SAC processes still running. Process numbers are represented by <pid>. 7. Enter: /usr/lib/saf/sac -t 300 This restarts SAC. 8. Enter: sacadm -l Confirm that SAC is running. The system should report the port status as ENABLED. 9.
  • Page 202 /opt/cc/aot/data/admin/sysSetup.cfg file. Be sure to set the port to value 1 for ttya. 7. If the /opt/cc/aom/data/log file has the message "aom cms alarm is disabled", enter: export PRODUCT_TYPE=TEST This enables the alarm. 202 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

  • Page 203: Glossary

    A disk that contains the Solaris operating system and customer data. Call Management System (CMS). A software product used by business customers that have an Avaya telecommunications switch and receive a large volume of telephone calls that are processed through the Automatic Call Distribution (ACD) feature of the switch.
  • Page 204 Services Support Organization. The Avaya organization that provides technical support for Avaya products. Twisted-pair Ethernet 204 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Small computer system interface ® System V Release 4. CMS requires Solaris to run on the Sun...

  • Page 205: Index

    Index accessing components inside the computer ....ACD switch link setup adding ....101, disk drives external tape drive for data migration .
  • Page 206 ..... NVRAM 206 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting OpenBoot ....
  • Page 207 ....loss of power ....NVRAM chip preserving data after a system failure redirecting .
  • Page 208 ....verifying POST ... . . XVR-100 driver installation 208 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting...

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