Avaya Jabra PC Suite Application Notes
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Avaya Jabra PC Suite Application Notes

Avaya Jabra PC Suite Application Notes

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Avaya Solution & Interoperability Test Lab
Application Notes for Jabra PC Suite and Jabra Motion
Office to Interoperate with Avaya Agent Desktop – Issue 1.0
These Application Notes describe a solution comprised of Avaya Agent Desktop, Jabra PC
Suite software, and Jabra Motion Office. The Jabra PC Suite software enables Jabra Motion
Office to integrate with Agent Desktop. This allows users to perform call control features such
as answering and hanging up calls directly from Jabra Motion Office.
Readers should pay attention to section 2, in particular the scope of testing as outlined in
Section 2.1 as well as the observations noted in Section 2.2, to ensure that their own use cases
are adequately covered by this scope and results.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
TBH; Reviewed:
SPOC 9/16/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
Abstract
1 of 17
JabraMO-AAAD64

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Summary of Contents for Avaya Jabra PC Suite

  • Page 1 These Application Notes describe a solution comprised of Avaya Agent Desktop, Jabra PC Suite software, and Jabra Motion Office. The Jabra PC Suite software enables Jabra Motion Office to integrate with Agent Desktop. This allows users to perform call control features such as answering and hanging up calls directly from Jabra Motion Office.
  • Page 2 Aura® Communication Manager. Jabra Motion Office is connected to the PC running Avaya Agent Desktop via a USB cable and Jabra PC Suite serves as an interface between Avaya Agent Desktop and Jabra Motion Office. Avaya Agent Desktop application is used to manage agent activities and also can be used as an IP softphone.

  • Page 3: Test Results

    The objectives outlined in Section 2.1 were verified. All test cases passed with one observation and fix listed below:  An issue was found where the status of the mute indicator on Avaya Agent Desktop was not being updated when Jabra Motion office would mute a call. This issue is fixed by installing the Contact Center Multimedia (CCMM) patch AvayaAura_CCMM_6.4.213.208 and then installing Avaya agent Desktop 6.4 Version...

  • Page 4: Reference Configuration

    3. Reference Configuration Figure 1 illustrates the test configuration used during the compliance testing between Avaya Agent Desktop and Jabra Motion Office. Figure 1: Reference Configuration Diagram TBH; Reviewed: Solution & Interoperability Test Lab Application Notes 4 of 17 SPOC 9/16/2014 ©2014 Avaya Inc.

  • Page 5: Equipment And Software Validated

    4. Equipment and Software Validated The following equipment and software was used during the lab testing: Equipment/Software Release/Version Avaya Aura® Session Manager running on Release: 6.3.2.0.632023 S8800 Server Avaya Aura® System Manager running on 6.3.0 - FP2 S8800 Server Build No. - 6.3.0.8.5682-6.3.8.1627 Avaya Aura®...
  • Page 6 Contact Center. There are no additional settings required to be configured for the connection of Jabra Motion Office to Avaya Agent Desktop. The compliance test with Jabra Motion Office was carried out with the default server settings for audio parameters.
  • Page 7 Floor: Cord Length: 0 Building: Set Color: ABBREVIATED DIALING List1: List2: List3: BUTTON ASSIGNMENTS 1: call-appr 2: call-appr voice-mail TBH; Reviewed: Solution & Interoperability Test Lab Application Notes 7 of 17 SPOC 9/16/2014 ©2014 Avaya Inc. All Rights Reserved. JabraMO-AAAD64...
  • Page 8 URL https://<hostname of contact center server>/agentdesktop. The screen below is then displayed. If Avaya Agent Desktop is not installed on the PC; clicking on the Launch button will install Avaya Agent Desktop. If Avaya Agent Desktop is already installed;...
  • Page 9 53010 and its password in the Extension and Password fields as configured in Section 5. The IP address in the Server Address field is the IP address of Communication Manager that the extension will register to. Click on the Login button to log in Avaya Agent Desktop and register it to Communication Manager.
  • Page 10 The screen below shows Avaya Agent Desktop successfully registered as station 53010 to Communication Manager and its current status is Not Ready. Set to Ready status by clicking on the yellow circle button in the upper left hand side of the screen and select Go Ready from the menu as shown below.
  • Page 11 The Audio Settings section is displayed in the lower left hand side of the Avaya Agent Desktop window. Select Jabra Motion Office in both Playback Device and Record Device dropdown menus as shown below. Click the Save Audio Devices button to save the changes.
  • Page 12 Section 10 [4]. 7.1. Configure Jabra PC Suite Included in the Jabra PC Suite is the Jabra Control Center program. The Jabra Control Center program serves as an interface between Jabra Motion Office and Avaya Agent Desktop. The Headset tab of Jabra Control Center displays the type of headset which the program is managing and its configuration as shown below.
  • Page 13 Jabra Motion Office base  Connect the other end of the USB cable to a free USB port on the PC This should be done before starting Avaya Agent Desktop as in Section 6. TBH; Reviewed: Solution & Interoperability Test Lab Application Notes...

  • Page 14: Verification Steps

    Jabra PC Suite and Jabra Motion Office with Avaya Agent Desktop. Included in the Jabra PC Suite is the Jabra Device Service program. Run the Jabra Device Service program and verify that the Softphone Status for Avaya one-X / Aura Agent Desktop is Connected as shown below.
  • Page 15  Verify that the call is properly disconnected 9. Conclusion All of the executed tests passed and met the objectives outlined in Section 2.1. Jabra PC Suite and Jabra Motion Office are considered to be in compliance with Avaya Agent Desktop. Refer to Section 2.2 for information about a required patch and version of Avaya Agent Desktop.

  • Page 16: Additional References

    [2] Avaya Aura® Communication Manager Feature Description and Implementation, Release 6.3, Document Number 555-245-205, Issue 11, October 2013 [3] Avaya Agent Desktop, Release 6.4, Doc # 44400-114, Issue 05.02, June 2014 Documentation for Jabra Motion Office and Jabra products can be found at http://www.jabra.com.
  • Page 17 2014 Avaya Inc. All Rights Reserved. © Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice.

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