Motorola HH1620 User Manual page 77

I cannot make a call via VoIP.
Your telephone is correctly connected to the HH1620.
Your telephone is working on the PSTN network:
‧
Connect your phone directly to PSTN.
‧
Try to make a phone call.
Your phone number, user name, and password is configured correctly.
The registrar's and proxy server's IP address and port number are configured correctly.
The PWR, PPP and VoIP Ready LEDs are on.
As soon as the VoIP Ready LED turns on, you will hear a click, indicating the
switch from PSTN to VoIP.
Note
I cannot make a call via PSTN (the regular phone line).
Your telephone is correctly connected to the HH1620.
Note: If the HH1620 is turned off, phone calls are always routed over PSTN.
Your telephone is working on the PSTN network:
‧
Connect your phone directly to PSTN.
‧
Try to make a phone call.
The Forced FXO service is activated, or whether your service provider requested you to
dial an extra prefix for making calls via PSTN.
If VoIP is enabled (VoIP Ready LED is on), and when making a forced FXO call,
you will hear a click, indicating the switch from VoIP to PSTN.
Note
How to reset my HH1620?
You might consider a reset to factory defaults as described below.
You can choose between:
Software reset
Hardware reset
A reset to factory default settings deletes the configuration profile settings.
Therefore, after the reset, a reconfiguration of your HH1620 will be needed.
Software reset Proceed as follows:
1.
Go to the HH1620 Web pages.
2.
In the menu, select Management > Restore Default.
3.
Click Restore Default Settings. The HH1620 restarts.
4.
The HH1620 returns to the HH1620 home page (unless the IP address of your computer
is not in the same subnet as the default IP address of the HH1620, being 192.168.1.1).
Har ware reset Proceed as follows: d
1.
Make sure the HH1620 is turned on.
2.
Use a pen or an unfolded paperclip to push the recessed reset button on the back pane
The reset button is marked with a red
will take about 7 seconds.
HH1620 Wireless VoIP Gateway
User's Guide
circle. Push it until the power LED lights red - this
70
Troubleshooting
l.