Repacking The Unit; Equipment Return Procedure - Symmetricom TimeSource 3100 User Manual

Chapter 5 Troubleshooting
Returning the TimeSource

Repacking the Unit

Return all units in the original packaging. If the original packaging is not available,
contact Symmetricom Global Services. Use standard packing procedures for
products being returned for repair to protect the equipment during shipment.
Connectors should be protected with connector covers or the equipment should be
wrapped in plastic before packaging. Ensure that the display and connectivity
panels are protected when packaged.

Equipment Return Procedure

To return equipment to Symmetricom for repair:
1. Call Symmetricom Global Services (SGS) at 888-367-7966 (toll-free in USA only),
408-428-7907, or +49 700 3288 6435 in Europe, Middle East, or Africa to obtain
a return material authorization number (RMA) before returning the product for
service.
You can request an RMA on the internet at
https://www.symmetricom.com/Support/req_repair.htm.
Retain the assigned RMA number for future reference.
2. Provide a description of the problem, product item number, serial number, and
warranty expiration date.
3. Provide the return shipping information (customer field contact, address,
telephone number, and so forth.)
4. Ship the product to Symmetricom, transportation prepaid and insured, with the
Return Material Authorization (RMA) number and item numbers or part numbers
clearly marked on the outside of the container to the address given with the RMA.
Repaired equipment is returned to you with shipping costs prepaid by Symmetricom.
172 TimeSource 3100 User's Guide 097-72020-01 Revision K – December 2005