Troubleshoot The Wifi Connectivity; Troubleshoot Internet Browsing - NETGEAR WAC505 User Manual

Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual

Troubleshoot the WiFi Connectivity

If you are experiencing trouble connecting over WiFi to the access point, try to isolate the problem:
• Make sure that the WiFi settings in your WiFi device and access point match exactly.
For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi security settings of
the access point and WiFi device must match exactly.
For information about accessing the access point for initial configuration over a WiFi connection, see
Connect to the Access Point for Initial Configuration
• Does the WiFi device that you are using find your WiFi network?
If not, check the WLAN LEDs. If a WLAN LED is off, the associated WiFi radio is probably off too. For
more information about the WiFi radios, see
• If you disabled the access point's SSID broadcast, your WiFi network is hidden and does not display in
your WiFi client's scanning list. (By default, SSID broadcast is enabled.) For more information about the
SSID broadcast, see
• Does your WiFi device support the security that you are using for your WiFi network (WPA2-PSK or
WPA-PSK and WPA2-PSK). For more information, see
30.
Tip If you want to change the WiFi settings of the access point's network, use a wired
connection to avoid being disconnected when the new WiFi settings take effect.
If your WiFi device finds your network but the signal strength is weak, check these conditions:
• Is your access point too far from your WiFi device or too close? Place your WiFi device near the access
point but at least 6 feet (1.8 meters) away and see whether the signal strength improves.
• Are objects between the access point and your WiFi device blocking the WiFi signal?

Troubleshoot Internet Browsing

If your computer or WiFi device is connected to the access point but unable to load any web pages from
the Internet, it might be for one of the following reasons:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses) to
numeric IP addresses. If you manually entered a DNS address when you set up the access point (that
is, the access point uses static IP address settings), reboot your computer and verify the DNS address.
Alternatively, you can configure your computer manually with DNS addresses, as explained in your
operating system documentation.
• Your computer might not use the correct TCP/IP settings.
If your computer obtains its information by DHCP, reboot the computer and verify the address of the
switch or Internet modem to which the access point is connected.
For information about TCP/IP problems, see
132.
Turn a Radio On or Off
Set Up and Manage WiFi Networks
Troubleshoot Your Network Using the Ping Utility
Diagnostics and Troubleshooting
on page 15.
on page 50.
on page 30.
Set Up and Manage WiFi Networks
131
on page
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