Quick Tips For Troubleshooting - NETGEAR WAC505 User Manual

Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual

Quick Tips for Troubleshooting

If your network is unresponsive or does not function normally, restart your network:
1. Unplug the Ethernet cable from the access point to your network switch or Internet modem.
2. If you use a power adapter, disconnect it from the access point.
3. Plug in the Ethernet cable from the access point to your network switch or Internet modem. Wait two
minutes.
4. If you use a power adapter, connect it to the access point and wait two minutes.
If you cannot connect over WiFi to the access point, try the following:
• Make sure that the WiFi LED on the access point is not off.
If the WiFi LED is off, one or both WiFi radios are probably off too. For more information about the WiFi
radios, see Turn a Radio On or Off
• Make sure that the WiFi settings in your WiFi device and access point match exactly.
For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi security settings of
the access point and WiFi device must match exactly.
For information about accessing the access point for initial configuration over a WiFi connection, see
Connect to the Access Point for Initial Configuration
• Make sure that your WiFi device supports the security that you are using for your WiFi network
(WPA2-PSK or WPA-PSK and WPA2-PSK). For more information, see
Networks on page 30.
• Make sure that your WiFi device is not too far from the access point or too close. To see if the signal
strength improves, move your WiFi device near the access point but at least 6 feet (1.8 meters) away.
• Make sure that the WiFi signal is not blocked by objects between the access point and your WiFi device.
• Make sure that the access point's SSID broadcast is not disabled.
If the access point's SSID broadcast is disabled, the WiFi network name is hidden and does not display
in your WiFi device's scanning list. To connect to a hidden network, you must enter the network name
and the WiFi password. For more information about the SSID broadcast, see
Networks on page 30.
• Make sure that your WiFi device does not use a static IP address but is configured to receive an IP
address automatically with DHCP. (For most devices, DHCP is the default setting.)
If you cannot connect over an Ethernet cable to the access point, try the following:
• Make sure that the Ethernet cables are securely plugged in.
• Make sure that your network includes a DHCP server that can issue an IP address to the access point
or, if your access point requires a fixed (static) IP address, that the IP address and subnet are correct.
on page 50.
on page 15.
Diagnostics and Troubleshooting
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Set Up and Manage WiFi
Set Up and Manage WiFi