General Troubleshooting; How To Contact Technical Support - Polycom QSX 3725-22370-001/B Administrator's Manual

General Troubleshooting

System
The system is not sending
content.
The system does not respond at
all.
A computer is connected to the
system but content does not
appear on the local VGA display.
The conference phone does not
have a dial tone.
The SoundStation VTX 1000
conference phone does not
display the correct QSX soft keys.
The indicators on the front of the
QSX base are flashing red and
green.

How to Contact Technical Support

If you are not able to make test calls successfully and you have verified that the
equipment is installed and set up correctly, contact Polycom Technical Support by
telephone or Internet as described below.
Problem
The system is not connected
correctly.
The system is not connected to
power.
The system is idle or the QSX
system base is not receiving a
VGA signal from the computer.
The system is not connected
correctly.
The SoundStation VTX 1000
conference phone has software
earlier than version 1.6.
The system is in Boot UI mode.
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Corrective Action
Ensure that all cables are
connected as shown in Setting up
the QSX System. If you are using
a VTX 1000 conference phone,
make sure that both the 8-wire
cable and conference link cable
are used to connect the QSX
system to the phone.
Ensure that the power supply is
connected to the system and to a
power source, that the power
cables are firmly seated, and that
the phone's interface module is
connected to power.
Press the Content button on the
content controller, or the
PREVIEW soft key on the VTX
1000 conference phone, until you
see a preview on the local VGA
display.
Press the appropriate function
keys, such as <F5>, on the
computer to send a VGA signal
out.
Ensure that all cables are
connected as shown in Setting up
the QSX System. The conference
phone's floor/wall module must
be connected to a POTS (analog
phone) outlet.
Update the SoundStation VTX
1000 conference phone to use
software version 1.6 or later.
Start SoftUpdate to update the
QSX system software, or
disconnect the power cord and
reconnect it to restart the system.