Troubleshooting - Mazda 3 2018 Owner's Manual

®
Mazda Bluetooth Hands-Free Customer Service
If you have any problems with Bluetooth
U.S.A.

Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
Canada

Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
Mexico

Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx
®
Bluetooth Device pairing, connection problems
Symptom
Unable to perform pairing
Pairing cannot be performed again
Unable to perform pairing
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
Mazda3_8GE4-EA-17F_Edition1

Troubleshooting

®
, contact our toll-free customer service center.
Cause
―
The pairing information paired to
®
the Bluetooth unit or device is not
recognized correctly.
®
The Bluetooth function and the
*1
Find Mode/Visible setting
device may turn off automatically
after a period of time has elapsed
depending on the device.
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.
Bluetooth®
*
Solution method
First make sure the device is com-
patible with the Bluetooth
and then check whether the Blue-
®
tooth function and the Find Mode/
*1
Visible setting on the device are
turned on. If pairing is still not pos-
sible after this, contact an Author-
ized Mazda Dealer or Mazda Blue-
®
tooth Hands-Free Customer Serv-
ice.
Perform pairing using the following
procedure.
Clear "Mazda" stored in the de-

vice.
Perform pairing again.

Check whether the Bluetooth
tion and the Find Mode/Visible set-
on the
*1
ting on the device are turned on
and pairing or reconnect.
Move the device to a location in
which radio wave interference is
less likely to occur.
*Some models.
Interior Features
®
unit,
®
func-
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2017-4-7 11:59:21