SMA SUNNY ISLAND 4.4M Operating Manual page 173

SMA Solar Technology AG
Event number Message, cause and corrective measures
10352 Webconnect error: Faulty communication
It is likely that there is an error in the network settings or a Sunny Portal maintenance mes-
sage is present.
Corrective measures:
10353
Webconnect error: registration of the SIP registry has not responded
It is likely that there is an error in the network settings or a Sunny Portal maintenance mes-
sage is present.
Corrective measures:
10414 Shutdown due to fault
10415 Automatic start
10416 Manual start (change-over from standby to op)
10417 Manual stop (change-over from op to standby)
10418 Ext. start via system control (chg-over from op to standby)
10419 Ext. stop via system control (chg-over from op to standby)
10420 Internal consumption control was started
The battery is automatically charged or discharged depending on the purchased electricity
or the grid feed-in.
10421
Internal consumption control was stopped
The automatic charging or discharging of the battery stopped due to an external control
command.
Operating Manual
• If a Sunny Portal maintenance message is present, wait until the maintenance has been
completed.
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
• If a Sunny Portal maintenance message is present, wait until the maintenance has been
completed.
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
15 Troubleshooting
SI44M-80H-12-BE-en-10 173