SMA SUNNY ISLAND 4.4M Operating Manual page 170

15 Troubleshooting
Event number Message, cause and corrective measures
10286
WLAN connection lost
The inverter has lost WLAN connection to the selected network.
Corrective measures:
10287 WLAN module detected
10339 Webconnect enabled
The inverter can communicate with Sunny Portal without an additional SMA communications
product (e.g. Sunny Home Manager).
10340 Webconnect disabled
The Webconnect function has been switched off. This means that the inverter can not commu-
nicate with Sunny Portal without an additional SMA communications product (e.g.
Sunny Home Manager).
10341 Webconnect error: no connection
It is likely that there is an error in the network settings.
Corrective measures:
10343 Webconnect error: Default gateway not configured
It is likely that there is an error in the network settings.
Corrective measures:
170 SI44M-80H-12-BE-en-10
• Ensure that the WLAN router or WLAN Access Point is still active.
• Ensure that the WLAN router or WLAN Access Point is in range and is signalizing
correct operation.
• If this message is displayed often, improve the WLAN connection by using a WLAN
repeater.
• If the inverter is to communicate with Sunny Portal without an additional SMA
communication product, switch the Webconnect function on.
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
SMA Solar Technology AG
Operating Manual