SureCall Force5 2.0 User Manual
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SureCall Force5 2.0 User Manual

Cellular signal booster for voice and 4g data with builtin sentry monitoring
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Force5
2.0 Industrial
™
Cellular Signal Booster for voice and 4G data with Built-
In Sentry Monitoring

User Guide

WARNING
This is NOT a CONSUMER device. It is designed for installation by
FCC LICENSEES and QUALIFIED INSTALLERS.
You MUST have an FCC LICENSE or the express consent of an FCC
Licensee to operate this device.
Unauthorized use may result in significant forfeiture penalties, includ-
ing penalties in excess of $100,000 for each continuing violation.

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  • Page 1: User Guide

    Force5 2.0 Industrial ™ Cellular Signal Booster for voice and 4G data with Built- In Sentry Monitoring User Guide WARNING This is NOT a CONSUMER device. It is designed for installation by FCC LICENSEES and QUALIFIED INSTALLERS. You MUST have an FCC LICENSE or the express consent of an FCC Licensee to operate this device.

  • Page 2: Table Of Contents

    Chapter 7: Specifications ............................... 28 Chapter 8: Warranty ................................30 8.1 Warranty Periods .....................................30 8.2 Three-Year Product Warranty ...................................30 8.3 Limitations of Warranty, Damages and Liability ............................31 FCC Compliance ......................................31 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...

  • Page 3: Chapter 1: Introduction

    Introduction CHAPTER 1: INTRODUCTION Introducing SureCall’s Force5 2.0 Industrial Booster. Please read this entire manual before proceeding. 1.1 Package Contents Your booster box contains the following items: • (1) Force5 2.0 Industrial Booster and mounting kit • (8) SC-222W Dome Antennas •...

  • Page 4: How Cellular Signal Boosters Work

    1.4 How Cellular Signal Boosters Work The Force5 2.0 booster amplifies cellular signals from the nearest tower to phones in a building and from those phones back to the tower to compensate for weak reception caused by distance, topography, building structure, among other reasons.
  • Page 5 The exterior antenna must not be co-located or operating in conjunction with any other antenna. • Always use a properly installed SureCall lightning protector between the exterior antenna and the booster. CAUTION: FAILURE TO PROPERLY INSTALL A LIGHTNING PROTECTOR CAN RESULT IN DAM- AGE TO THE BOOSTER, ANTENNAS, AND WIRING.

  • Page 6: Chapter 3: Planning The Installation

    The exterior antenna must not be co-located or operating in conjunction with any other antenna. • Always use a properly installed SureCall lightning protector between the exterior antenna and the BDA. • Always power off the BDA before working on the roof of the building, or anywhere in close proximity to the external antenna.

  • Page 7: Exterior Antenna

    Planning • Allow at least 24 inches (60cm) of separation between interior antennas and humans or animals. • Allow at least 24 inches (60cm) of separation between exterior antennas and all persons. • Comply with all antenna separation requirements to prevent signal oscillation. CAUTION: SIGNAL OSCILLATION CAN CAUSE RADIO INTERFERENCE WITH RADIO TOWERS AND RESULT IN CIVIL AND/OR CRIMINAL PENALTIES.

  • Page 8: Interior Antennas

    Keep in mind that floor structures in multistory buildings can cause significant signal loss, which means that you may need to install interior antennas on more than one floor. Here is an example of a multistory installation: SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...

  • Page 9: Antenna Separation

    Vertical separation is more important than horizontal separation. If you are unable to obtain the required separation horizontally, try raising the exterior antenna. You may also try reducing the BDA gain as described in Chapter 5 of this manual. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...

  • Page 10: Calculating Signal Strength

    • Outside antenna gain (OAG): This is the signal boost provided by the exterior antenna and is always a positive number with SureCall antennas. Gain SC-288W omni SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 11 Planning • Inside antenna gain (IAG): This is the signal boost provided by an interior antenna and is always a positive number with SureCall antennas. Gain SC-222W omni dome • Cable loss (CL): This is the signal loss caused by the cable and is always a negative number.

  • Page 12: Booster Location

    If you need help planning your installation, contact a qualified installer, the reseller who supplied you with the BDA, or SureCall: Call: 1-888-365-6283, 7 a.m. to 5 p.m. PST, Monday – Friday Email: support@surecall.com SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...

  • Page 13: Chapter 4. Installation

    WARNING: DO NOT TOUCH ANY LIVE ELECTRICAL WIRES OR ALLOW THE ANTENNA OR CABLING TO TOUCH ANY LIVE ELECTRICAL WIRES. CAUTION: AVOID AIMING A YAGI ANTENNA TOWARD ANY INTERIOR ANTENNA. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...

  • Page 14: Interior Antennas

    THE SEPARATION REQUIREMENTS DESCRIBED IN THE PREVIOUS CHAPTER, AND THAT NO ANTENNA IS AIMED TOWARD THE EXTERIOR ANTENNA. CAUTION: DO NOT CONNECT AN INTERIOR ANTENNA TO THE SPLITTER INPUT. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...

  • Page 15: Mounting The Bda

    CAUTION: DO NOT POWER ON THE BDA UNTIL INSTRUCTED TO DO SO. CAUTION: NEVER POWER ON THE BDA WHEN ANY ANTENNAS ARE DISCONNECTED AS THIS COULD DAMAGE THE BDA. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...

  • Page 16: Chapter 5: Configuration & Testing

    When the booster is turned on, the band lights will flash red and yellow for approximately 10 seconds. The following diagrams and notes explain how to interpret, and use, these switch banks. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...

  • Page 17: Dip Switch Organization

    Configuration and Testing 5.3. DIP Switch organization LTE-UL AT&T (707 MHz) DIP switches control LTE uplink (switch 1-5) LTE-DL (728-757 MHz) DIP switches control LTE downlink (switch 1-5) LTE-UL Verizon (781 MHz) DIP switches control LTE uplink (switch 1-5) CELLULAR-UL (800 MHz) DIP switches control Cellular uplink (switch 1-5) CELLULAR-DL (800 MHz) DIP switches control Cellular downlink (switch 1-5) PCS-UL (1900 MHz) DIP switches control PCS uplink (switch 1-5) PCS-DL (1900 MHz) DIP switches control PCS downlink (switch 1-5)

  • Page 18: Led Conditions

    Note: In general, the uplink and downlink DIP switches should be set identically but this is not always the case. 5.4 LED Conditions This section will help you interpret the LED indicators on your Force5 2.0. But first, here are a few configuration and testing points to keep in mind: •...

  • Page 19: Testing & Troubleshooting

    U.S.-based support technicians: Call: 1-888-365-6283 Email: support@surecall.com 5.5 Testing & Troubleshooting Once the booster is powered on (and no Warning lights are on), walk around the area to assess the voice and/or data signal in representative variety of locations.

  • Page 20: Chapter 6: Sentry Configuration

    Configure the server to a static IP or public IP address. • In order to function on the network correctly, the server and the Force5 2.0 device must be (a) on the same Local Area Network, or (b) the server must be the front end to the device.

  • Page 21: User Registration

    Connect an Ethernet cable to the booster's WAN port and connect the other end to your router. • Once the connections are made, power on the Force5 2.0 BDA. • Start the Sentry client application software. You will see the screens below: 6.3 User Registration...

  • Page 22: Device Registration

    …OR enter IP parameters manually, if the device needs a static IP. • Click Apply to finish the configuration. The following summary screen appears if the booster connects to the server successfully: SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 23 Column Definitions: Attenuation: Manually adjusted attenuation via software. • • Manual Attenuation: Manually adjusted attenuation using controls on the device. • Automatic Gain Control: Automatically adjusted attenuation from excessive signal or close indoor/outdoor antenna proximity • Gain: Current gain. Output Power: Current power. •...
  • Page 24 Password and E-mail Management: In the Tools pull-down menu, you can change your account information, includ- ing your password, or the e-mail address for status reports. Roll over the Accounts heading and click on Modify Password/E-mail to access this feature. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...

  • Page 25: Using Antenna Placement Tool

    Sentry Operation To modify your password, type in the requested information shown below and click on Modify. To change the e-mail address where alerts go, enter a new e-mail as shown above and click on Modify. NOTE: IF YOU FORGET YOUR PASSWORD, CLICK FORGOT MY PASSWORD ON THE LOGIN PAGE.

  • Page 26: Over Power Alert

    ATTENUATION THROUGH CLIENT SOFTWARE IS CUMULATIVE WITH THAT OF DIP SWITCHES. Email Alerts Email alerts will be sent in the event of booster overpowering, over-attenuation, or if oscillation is detected. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 27 Sentry Operation Sentry Dashboard From the dashboard above you can manually adjust the attenuation dB to resolve problems with oscillation and overpowering issues. You can also turn off individual bands. ATTENUATION CAN BE LOWERED TO A MAXIMUM OF 30 OR 31 DB, DEPENDING ON THE BOOSTER MODEL AND A MAX OF 25 DB THROUGH SENTRY SOFTWARE.

  • Page 28: Chapter 7: Specifications

    RF Connectors: N Female (both) Power Consumption: <65W Operation Temperature: -4º F to +158º F Dimensions: 14.5 x 11 x 3.5 inches Weight: 19.5 lbs FCC ID RSNFORCE5-IS SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 29 5.8 / 6.54 dB longer *All equivalent antennas and cables are suitable for use with the Force5 2.0 Industrial 80 dB booster. Important: Unauthorized antenna cables and/or coupling devices may not be used. Changes or modifications not expressly approved by the...

  • Page 30: Chapter 8: Warranty

    Warranty returns must first be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products.

  • Page 31: Limitations Of Warranty, Damages And Liability

    SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchant- ability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers.
  • Page 32 SureCall, Inc 48346 Milmont Drive Fremont, California 94538, USA 888.365.6283 | www.surecall.com...

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