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Summary of Contents for SureCall SC-POLYO2-72-OU-P
- Page 1 Force5 2.0 ™ Voice and 4G LTE Cellular Booster Kit with Built-in Sentry Remote Monitoring For technical support: Email: support@surecall.com | Call: 1-888-365-6283 Available Monday – Friday, 7am – 5pm PST Activate your warranty at surecall.com/activate 01.16.19...
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Page 2: How It Works
How It Works Thank you for purchasing SureCall’s Force5 2.0 voice and 4G LTE cellular booster kit with built-in Sentry. Force5 2.0 was specifically designed to eliminate frustrations over dropped calls and slow 4G data along with the ability to monitor and adjust booster performance off site. -
Page 3: Table Of Contents
Kitting Information ......................30 Section 5: FCC & Safety Information ..............31 Section 6: Product Warranty ................32 Warranty Periods ..................... 32 Three-Year Product Warranty ................... 32 Limitations of Warranty, Damages and Liability ............32 SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com... -
Page 4: Package Contents
Purchase Date: __________________________________________________________ Force5 2.0 signal booster kits are available with the following: • One SureCall Force5 2.0 booster with mounting hardware and power supply • One outdoor antenna (either Omni or Yagi) • One SC-400 low-loss coax cable to connect outdoor antenna to booster •... - Page 5 Omni Yagi Outside Cable Inside Antenna (options) Cable – SC-400 Dome(s) Ultra Thin(s) Panel(s) Inside Cable (options) Single Antenna Kits Multiple Antenna Kits Splitter + SC400 (x4) Cable – SC-400 Cable – SC-400 SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com...
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Page 6: Before Installation
1 watt EIRP. Fixed stations operating in the 1710-1755 MHz band are limited to a maximum antenna height of 10 meters above ground. Mobile and portable stations operating in these bands must employ a means for limiting power to the minimum necessary for successful communications. SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com... -
Page 7: Section 1: Booster System Installation
• Alternatively, you may purchase a SureCall Signal Meter (SC-meter-01)* which detects and displays the current signal levels. The SureCall Signal Meter may be used to read signal levels to identify the best location for an antenna, as well as, identify the optimum angle at which to aim a directional outside antenna when connected to the antenna using a provided cable. -
Page 8: Step 2. Install The Outdoor Antenna
(not provided) as shown in the illustration. Keep the connections loose enough to allow the antenna to rotate until the optimum direction is found. SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com... - Page 9 1710 - 1755 MHz uplink 2110 - 2155 downlink bands, the users or installation manual must contain the 30 foot height restriction requirements per FCC 27.50(d)(4). IMPORTANT: Do not collocate antennas or operate the outdoor antenna with any other antenna or signal booster. SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com...
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Page 10: Option B: Omni Antenna
5. Connect antenna to cable connector for the outdoor cable provided with your kit and run along route to planned location of your booster. Outdoor Omni Outdoor L-Bracket Cable Cable Anchors / Nuts Sleeves Screws Washers Planned booster location SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com... -
Page 11: Step 3. Install The Indoor Antennas
Outdoor Antenna Inside Cable INDOOR Indoor Antenna Outdoor LOW-LOSS Cable CABLE RF CABLE THREADED MOUNT Planned booster PLASTIC NUT location CEILING SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com... - Page 12 This antenna should not be used near open fire or flame. Outdoor Antenna 4-Way Splitter Splitter + 30 ft cable (for multiple antenna kits) Indoor Antenna Outdoor Cable Splitter Cable Planned booster location Indoor Cables Indoor Antenna SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com...
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Page 13: Option B: Indoor Ultra Thin Antenna
INDOOR CABLE mounting option. RF ANTENNA CABLE THREADED MOUNT THREADED NUT Splitter CEILING Indoor Antenna Outdoor Cable Splitter Cable Planned booster location Indoor Cables Indoor Antenna SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com... -
Page 14: Option C: Indoor Panel Antenna
3. Screw mounting plate into place with the slide panel protruding towards you. 4. Slide antenna securely onto mounting plate. Storage and transportation: Store and place in non-extreme room-temperature and dry Important: environment This antenna should not be used near open fire or flame. SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com... - Page 15 Connect one end of the provided cable to the remaining port of the cable splitter labeled INPUT and route cable to the planned location of your booster. Note: Be sure to provide enough separation from outdoor antenna (at least 50 ft. is recommended). SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com...
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Page 16: Step 4. Install The Signal Booster
Note: If the Power LED does not turn ON or the Alert LEDs continue to flash, (see “Testing and Troubleshooting” on page 20).This booster is rated for 5-20V input voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster, cause personal injury and void your warranty. SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com... - Page 17 Installation Outdoor Antenna Splitter Indoor Antenna Outdoor Cable Splitter Cable Force5 2.0 Indoor Cables Power Supply Indoor Antenna SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com...
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Page 18: Booster Configuration
7. PCS-DL (1900 MHz) DIP switches control PCS downlink (switch 1-5) 8. AWS-UL (2100 MHz) DIP switches control AWS uplink (switch 1-5) 9. AWS-DL (2100 MHz) DIP switches control AWS downlink (switch 1-5) SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com... -
Page 19: Adjusting Booster Attenuation
• Turning ON all switches in a bank = 1+2+4+8+16 dB attenuation = 31 dB attenuation In an 80 dB booster, that means that the selected channel would be reduced to 49 dB (80 dB-31 dB). SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com... -
Page 20: Testing And Troubleshooting
For kits that use a directional Yagi antenna, verify that the antenna is properly aimed in the direction of your carrier’s closest cell tower (see page 8). Verify that all cable connections are tightly fitted to the booster and antennas. SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com... -
Page 21: Led Indications
(see “Antenna Aiming” on page 9). If condition continues, lower the dB gain setting in small increments until the light turns off or flashes yellow. SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com... -
Page 22: Section 3: Built-In Sentry
Sentry Configuration Section 3: Built-in Sentry For remote monitoring, your Force5 comes with Sentry, SureCall’s software that allows users to adjust the attenuation to control: • Over-Powering • Oscillation • Attenuation Sentry Configuration Step 1: Connect the USB cable (provided) to the Booster’s USB port then connect the other end of the USB cable to the USB port on your computer. - Page 23 99.55.251.45. If not, select the new IP address and click “Apply” » Next, enter a Booster Name, a Location Address is optional » Once complete, you may click "Add" and close the window SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com...
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Page 24: Sentry Operation
To test for the best location, the booster and outside antenna must be connected by coax cable. Place the antenna in a position you’d like to test and click on the measure button. SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com... - Page 25 3. Lower the dB gain in small increments on the Sentry booster dashboard under the Attenuation column until the Over Power alert is resolved. ATTENUATION THROUGH CLIENT SOFTWARE IS CUMULATIVE WITH THAT OF DIP SWITCHES. SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com...
- Page 26 Uplink/Downlink Status: Indicates whether a band is asleep, turned on or turned off. ATTENUATION CAN BE LOWERED TO A MAXIMUM OF 30 OR 31 DB, DEPENDING ON THE BOOSTER MODEL AND A MAX OF 25 DB THROUGH SENTRY SOFTWARE. SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com...
- Page 27 Should you like to switch back to this booster or delete it, go back to “Booster Recycle Bin” where you will be given the option to restore or delete the booster. SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com...
- Page 28 Tools in the top navigation and select the Accounts menu and select Modify Password/E-mail from the drop-down menu. Enter the Old Password, choose a new password, confirm the new password and click on modify. SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com...
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Page 29: Section 4: Specifications
Maximum Output Power: 1 Watt EIRP Cable: SC-400 RF Connectors: N Female Power Consumption: <65W Operation Temperature: -4º F to +158º F Dimensions: 14.5 x 11 x 3.5 inches 23.5 lbs Weight: FCC: RSNFORCE5S SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com... -
Page 30: Kitting Information
Important: U nauthorized antenna cables and/or coupling devices may not be used. Changes or modifications not expressly approved by the Surecall could void the user’s authority to operate the equipment. SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com... -
Page 31: Section 5: Fcc & Safety Information
FCC and Safety Section 5: FCC & Safety Information SureCallhasmadeagoodfaithefforttoensuretheaccuracyoftheinformationinthisdocumentanddisclaimstheimplied warrantiesofmerchantabilityandfitnessforaparticularpurposeandmakesnoexpresswarranties,exceptasmaybe stated in its written agreement with and for its customers. SureCall shall not be held liable to anyone for any indirect, special orconsequentialdamagesduetoomissionsorerrors.Theinformationandspecificationsinthisdocumentaresubjectto change without notice. ©2017.AllRightsReserved.Alltrademarksandregisteredtrademarksarethepropertyoftheirrespectiveowners. 48346 Milmont Drive Fremont, California 94538, USA 888.365.6283... -
Page 32: Section 6: Product Warranty
SureCall’s option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defectiveinmaterialand/orworkmanship.WarrantyreturnsmustfirstbeauthorizedinwritingbySureCall.Disassembly... - Page 33 All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailingoftheAmericanArbitrationAssociation,andjudgmentupontheawardrenderedmaybeenteredinanycourt havingjurisdictionthereof.Ifoneormoreprovisionsprovidedhereinareheldtobeinvalidorunenforceableunderapplicable law,thensuchprovisionshallbeineffectiveandexcludedtotheextentofsuchinvalidityorunenforceabilitywithoutaffecting in any way the remaining provisions hereof. SureCall | 1-888-365-6283 | support@surecall.com | www.surecall.com...
- Page 34 48346 Milmont Drive Fremont, California 94538, USA 888.365.6283 www.surecall.com...
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