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FORCE8
Installation and User Guide
Cellular Signal Booster for voice, 4G LTE and 5G
data with Built-In Sentry Monitoring
03.03.20
Industrial
™
For technical support:
Email: support@surecall.com |
Available Monday – Friday, 7am – 5pm PST
Activate your warranty at
Call: 1-888-365-6283
surecall.com/activate
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Summary of Contents for SureCall FORCE8 Industrial
- Page 1 ™ Installation and User Guide Cellular Signal Booster for voice, 4G LTE and 5G data with Built-In Sentry Monitoring For technical support: Email: support@surecall.com | Call: 1-888-365-6283 Available Monday – Friday, 7am – 5pm PST Activate your warranty at surecall.com/activate...
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Page 2: Table Of Contents
Chapter 8: Warranty ..................................28 8.1 Warranty Periods ........................................28 8.2 Three-Year Product Warranty ....................................28 8.3 Limitations of Warranty, Damages and Liability ..............................29 8.4 Compliance ..........................................30 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 3: Chapter 1: Introduction
Chapter 1: Introduction CHAPTER 1: INTRODUCTION Introducing SureCall’s Force8 Industrial Booster. Please read this entire manual before proceeding. 1.1 Package Contents Your booster box contains the following items: • (1) Force8 Industrial booster with built-in Sentry monitoring system • (1) Power supply •... - Page 4 2 / 4 / 6 dBi Ultra -Wideband Ultra Thin™ Omnidirectional Antenna; 50 Ω; Ceiling directional mount SC-548W Directional 5.5 / 6 / 8 dBi Ultra-Wideband Directional Panel Antenna; 50 Ω; Wall mount SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 5: Chapter 2: Safety
The exterior antenna must not be co-located or operating in conjunction with any other antenna. • Always use a properly installed SureCall lightning protector between the exterior antenna and the booster. CAUTION: FAILURE TO PROPERLY INSTALL A LIGHTNING PROTECTOR CAN RESULT IN DAMAGE TO THE BOOSTER, ANTENNAS, AND WIRING. -
Page 6: Chapter 3: Planning The Installation
The exterior antenna must not be co-located or operating in conjunction with any other antenna. • Always use a properly installed SureCall lightning protector between the exterior antenna and the BDA. • Always power off the BDA before working on the roof of the building, or anywhere in close proximity to the external antenna. -
Page 7: Exterior Antenna
Not co-located with other antennas or used in conjunction with other antennas. • Away from all power lines. • At least 6 ft. from lightning rod antennas. • At least 24 in. from any person. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 8: Interior Antennas
Keep in mind that floor structures in multistory buildings can cause significant signal loss, which means that you may need to install interior antennas on more than one floor. Here is an example of a multistory installation: SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 9: Antenna Separation
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/TV technician for help. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 10: Calculating Signal Strength
• Outside antenna gain (OAG): This is the signal boost provided by the exterior antenna and is always a positive number with SureCall antennas. Gain SC-588W omni SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... - Page 11 Booster gain (AG): Number of decibels of amplification provided by the booster (rated gain less any attenuation, as described in Chapter 5 of this manual). This is always a positive number. The signal strength S at an interior antenna equals OSL+OAG+IAG+CL+SL+AG. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 12: Booster Location
If you need help planning your installation, contact a qualified installer, the reseller who supplied you with the BDA, or SureCall: Call: 1-888-365-6283, 7 a.m. to 5 p.m. PST, Monday – Friday support@surecall.com Email: SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 13: Chapter 4: Installation
WARNING: DO NOT TOUCH ANY LIVE ELECTRICAL WIRES OR ALLOW THE ANTENNA OR CABLING TO TOUCH ANY LIVE ELECTRICAL WIRES. CAUTION: AVOID AIMING A YAGI ANTENNA TOWARD ANY INTERIOR ANTENNA. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 14: Interior Antennas
ANTENNAS MEET THE SEPARATION REQUIREMENTS DESCRIBED IN THE PREVIOUS CHAPTER, AND THAT NO ANTENNA IS AIMED TOWARD THE EXTERIOR ANTENNA. CAUTION: DO NOT CONNECT AN INTERIOR ANTENNA TO THE SPLITTER INPUT. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 15: Mounting The Bda
CAUTION: DO NOT POWER ON THE BDA UNTIL INSTRUCTED TO DO SO. CAUTION: NEVER POWER ON THE BDA WHEN ANY ANTENNAS ARE DISCONNECTED AS THIS COULD DAMAGE THE BDA. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 16: Chapter 5: Configuration & Testing
When the booster is turned on, the band lights will flash red and yellow for approximately 10 seconds. The following diagrams and notes explain how to interpret, and use, these switch banks. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 17: Dip Switch Organization
When adjusting the booster, full power is not always the best option. Your goal is to obtain a usable signal in as many areas of the building as possible. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 18: Led Conditions
Avoid applying more than 25 dB of attenuation through the DIP switches, as anything over that amount can cause the affected band to shut off completely while displaying a solid red LED SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 19: Testing & Troubleshooting
If you can’t get the coverage reasonably well-balanced, you may need to install an additional interior antenna and/ or a different type of interior antenna and/or relocate interior antennas. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 20: Chapter 6: Sentry Configuration
CHAPTER 6: SENTRY CONFIGURATION Sentry Software Introduction SureCall’s Sentry is a revolutionary advancement in signal-booster management. It aids in the installation, optimization, and ongoing management of your Force8 BDA. It provides installers with tools for seamless system configurations, and it helps pinpoint malfunctions due to unforeseen changes in the amplifier landscape, such as new towers or repeater systems. -
Page 21: User Registration
Password that you registered on the system. This will You will the Login screen again, as shown in the next enable you to proceed to device configuration, as screen. explained in the steps below: SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 22: Device Registration
IP parameters manually, if the device needs a static IP. • Click Apply to finish the configuration. The following summary screen appears if the booster connects to the server successfully: SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... - Page 23 Oscillation: Oscillation-alert status: Red=Alert; Green=Normal. • Over Attenuation: Manual over-attenuation status: Red=Alert; Green=Normal. • NOTE: BOTH THE MANUALLY ADJUSTED ATTENUATION BY DEVICE AND BY SOFTWARE CANNOT EXCEED 25 DB. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
- Page 24 Password and E-mail Management: In the Tools pull-down menu, you can change your account information, including your password, or the e-mail address for status reports. Roll over the Accounts heading and click on Modify Password/ E-mail to access this feature. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 25: Over Power Alert
ATTENUATION THROUGH CLIENT SOFTWARE IS CUMULA- TIVE WITH THAT OF DIP SWITCHES. Email Alerts Email alerts will be sent in the event of booster overpowering, manual shut-off, or if oscillation is detected. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... - Page 26 You can also turn off individual bands. ATTENUATION CAN BE LOWERED TO A MAXIMUM OF 30 OR 31 DB, DEPENDING ON THE BOOSTER MODEL AND A MAX OF 25 DB THROUGH SENTRY SOFTWARE. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 27: Chapter 7: Specifications
Input AC 110-240 V, 60 Hz / Output DC 19 V Power Consumption: <65W Dimensions: 12.96 x 16.43 x 3.86 inches Weight: 32.4 lbs Certifications FCC ID: RSNFORCE8-IND / IC: 7784A-FORCE8 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... - Page 28 Important: Unauthorized antenna cables and/or coupling devices may not be used. Changes or modifications not expressly approved by the Surecall could void the user’s authority to operate the equipment. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 29: Chapter 8: Warranty
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. -
Page 30: Limitations Of Warranty, Damages And Liability
888.365.6283 | www.surecall.com SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of mer- chantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers. -
Page 31: Compliance
Chapter 8: Warranty 8.4 Compliance WARNING: Changes or modifications not expressly approved by SureCall will void the user’s authority to operate the equipment. FCC Warning: WARNING: This is NOT a CONSUMER device. It is designed for installation by FCC LICENSEES and QUALIFIED INSTALLERS. - Page 32 SureCall, Inc 48346 Milmont Drive Fremont, California 94538, USA 888.365.6283 | www.surecall.com © 2019 SureCall, Inc. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners.
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