SureCall Force5 2.0 User Manual
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Table of Contents
Troubleshooting
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Summary of Contents for SureCall Force5 2.0
- Page 1 Force5 2.0 ™ Voice and 4G LTE Cellular Booster Kit with Built-in Sentry Remote Monitoring...
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Page 2: How It Works
How It Works Thank you for purchasing SureCall’s Force5 2.0 voice and 4G LTE cellular booster kit with built-in Sentry. Force5 2.0 was specifically designed to eliminate frustrations over dropped calls and slow 4G data along with the ability to monitor and adjust booster performance off site. -
Page 3: Table Of Contents
Section 5: FCC & Safety Information ..................... 28 Section 6: Product Warranty ......................29 Warranty Periods .............................29 Three-Year Product Warranty ........................29 Limitations of Warranty, Damages and Liability ..................29 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 4: Package Contents
20 ft. cable to connect to splitter �� 4-Way splitter �� 75 ft. length of SC-400 coax cable (connects the booster to the indoor antennas) �� Indoor dome antennas �� SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... - Page 5 20 ft. cable to connect to splitter �� 2-Way splitter �� 75 ft. length of SC-400 coax cable (connects the booster to the indoor �� antennas) Indoor dome antennas �� SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 6: Before Installation
1710-1755 MHz band are limited to a maximum antenna height of 10 meters above ground. Mobile and portable stations operating in these bands must employ a means for limiting power to the minimum necessary for successful communications. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 7: Section 1: Booster Installation
The SureCall Signal Meter may be used to read signal levels to identify the best location for an antenna, as well as, identify the optimum angle at which to aim a directional outside antenna when connected to the antenna using a provided cable. -
Page 8: Installing A Yagi Antenna
: For boosters enhancing T-Mobile’s AWS frequencies, the FCC has stated for consumer signal boosters operating as a fixed station in the 1710 - 1755 MHz uplink 2110 - 2155 downlink bands, the users or installation manual must contain the 30 foot height restriction requirements per FCC 27.50(d)(4). SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 9: Installing An Optional Omni Antenna
Cable Outdoor Antenna Surface Mount Planned booster location L-Bracket Cable Screws Nuts & Anchors / Washers Sleeves SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 10: Step 3. Install The Indoor Antennas
Booster Installation Step 3. Install the Indoor Antennas Indoor antennas for the Force5 2.0 come with either four or two omni-directional domes. For either kit option, mount on a ceiling in a central location where signal is needed. The indoor dome multi-band plastic antenna is an omni-directional interior antenna that gathers and sends signals from all sides. - Page 11 4-Way / 2-Way Splitter Indoor Dome Outdoor Cable SC-400 Indoor INDOOR Cable CABLE (20 ft.) Planned RF CABLE booster location Indoor THREADED MOUNT Cables PLASTIC NUT CEILING (75 ft.) Indoor Dome SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 12: Step 4. Install The Signal Booster
Note: If the Power LED does not turn ON or the Alert LEDs continue to flash, (see “Troubleshooting” on page 17).This booster is rated for 5-20V input voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster, cause personal injury and void your warranty. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 13: Booster Configuration
ON/OFF Booster Controls Booster Configuration The Force5 2.0 has 9 DIP switches and the frequency bands they utilize for attenuation. Below the image is a general attenuation guide. Top View ON/OFF INSIDE Network Bottom View LTE-A LTE-V CELLULAR 1 2 3 4 5... -
Page 14: Adjusting Booster Attenuation
ON DIP switches in the corresponding bank. Switch 1 Switch 2 Switch 3 Switch 4 Switch 5 1 dB 2 dB 4 dB 8 dB 16 dB SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... - Page 15 Remember: Bars are not always a reliable measure of signal. The best way to confirm signal coverage is the ability to place and hold a call. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 16: Section 2: Booster Operation And Troubleshooting
(see “Antenna Aiming” on page 8). If condition continues, lower the dB gain setting in small increments until the light turns off or flashes yellow. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 17: Troubleshooting
Verify that the power source is not controlled by a switch that has removed power from the outlet. If the POWER LED on the signal booster is OFF, return the power supply to SureCall. Contact tech support to receive an RMA at: 1-888-365-6283 or support@surecall.com, or go to www.surecall.com 7:00 am –... -
Page 18: Section 3: Built-In Sentry
Sentry Configuration Section 3: Built-in Sentry For remote monitoring, your Force5 comes with Sentry, SureCall’s software that allows users to adjust the attenuation to control: • Over-Powering • Oscillation • Attenuation Sentry Configuration Step 1: Connect the USB cable (provided) to the Booster’s USB port then connect the other end of the USB cable to the USB port on your computer. - Page 19 IP address and click “Apply” » Next, enter a Booster Name, a Location Address is optional » Once complete, you may click "Add" and close the window SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 20: Sentry Operation
To test for the best location, the booster and outside antenna must be connected by coax cable. Place the antenna in a position you’d like to test and click on the measure button. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... - Page 21 3. Lower the dB gain in small increments on the Sentry booster dashboard under the Attenuation column until the Over Power alert is resolved. ATTENUATION THROUGH CLIENT SOFTWARE IS CUMULATIVE WITH THAT OF DIP SWITCHES. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
- Page 22 Uplink/Downlink Status: Indicates whether a band is asleep, turned on or turned off. ATTENUATION CAN BE LOWERED TO A MAXIMUM OF 30 OR 31 DB, DEPENDING ON THE BOOSTER MODEL AND A MAX OF 25 DB THROUGH SENTRY SOFTWARE. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
- Page 23 If you wish to delete a booster in order to add a new one, right click on the specific booster in the left hand navigational field first, then click on “Delete Booster” within the navigation window, click on and confirm the deletion. See below. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
- Page 24 “Booster Recycle Bin” where you will be given the option to restore or delete the booster. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
- Page 25 Sentry Operation SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 26: Section 4: Specifications
Cable: SC-400 RF Connectors: N Female Power Consumption: <65W Operation Temperature: -4º F to +158º F Dimensions: 14.5 x 11 x 3.5 inches Weight: 19.5 lbs FCC: RSNFORCE5S SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 27: Kitting Information
SC-222W: Dome 3 dBi 3 dBi 3 dBi 6 dBi 6 / 6 dBi The Force5 2.0 booster is suitable for use with all equivalent and lower gain antennas and cables Included in kit 1 Component Product Notes Outdoor Antenna... -
Page 28: Section 5: Fcc & Safety Information
SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The information and specifications in this document are subject to change without notice. -
Page 29: Section 6: Product Warranty
Three-Year Product Warranty: SureCall products are covered under a three-year product warranty from the date of purchase. This protects the customer from any defects or problems the product may have that are solely the fault of SureCall. Incorrect installation or misuse will void this warranty. - Page 30 Fremont, California 94538, USA 888.365.6283 www.surecall.com FCC 27.50(d)(4) Statement: Fixed, mobile and portable (hand-held) stations operating in the 1720-1755 MHz band are limited 1 Watt EIRP. Fixed stations operating in this band are limited to a maximum antenna height of 10 meters above ground. Mobile and portable stations operating in this...
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