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FORCE5
Installation and User Guide
Cellular Signal Booster for voice and 4G data
with Built-In Sentry Monitoring
01.16.09
2.0 Industrial
™
For technical support:
Email: support@surecall.com |
Available Monday – Friday, 7am – 5pm PST
Activate your warranty at surecall.com/activate
Call: 1-888-365-6283
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Table of Contents
Related Manuals for SureCall SC5000-80-RM
Summary of Contents for SureCall SC5000-80-RM
- Page 1 FORCE5 ™ Installation and User Guide Cellular Signal Booster for voice and 4G data with Built-In Sentry Monitoring For technical support: Email: support@surecall.com | Call: 1-888-365-6283 Available Monday – Friday, 7am – 5pm PST Activate your warranty at surecall.com/activate 01.16.09...
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Page 2: Table Of Contents
Chapter 8: Warranty ..................................30 8.1 Warranty Periods ......................................30 8.2 Three-Year Product Warranty ..................................30 8.3 Limitations of Warranty, Damages and Liability ............................. 31 8.4 FCC Compliance ......................................31 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 3: Chapter 1: Introduction
Introduction CHAPTER 1: INTRODUCTION Introducing SureCall’s Force5 2.0 Industrial Booster. Please read this entire manual before proceeding. 1.1 Package Contents Your booster box contains the following items: • (1) Force5 2.0 Industrial Booster and mounting kit • (8) SC-222W Dome Antennas •... -
Page 4: How Cellular Signal Boosters Work
Always use appropriate personal protective equipment such as goggles, gloves, hard hat, etc. as needed or required. WARNING: FAILURE TO EXERCISE CAUTION WHEN WORKING IN HIGH AREAS COULD CAUSE A FALL AND PERSONAL INJURY. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... - Page 5 The exterior antenna must not be co-located or operating in conjunction with any other antenna. • Always use a properly installed SureCall lightning protector between the exterior antenna and the booster. CAUTION: FAILURE TO PROPERLY INSTALL A LIGHTNING PROTECTOR CAN RESULT IN DAM- AGE TO THE BOOSTER, ANTENNAS, AND WIRING.
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Page 6: Chapter 3: Planning The Installation
The exterior antenna must not be co-located or operating in conjunction with any other antenna. • Always use a properly installed SureCall lightning protector between the exterior antenna and the BDA. • Always power off the BDA before working on the roof of the building, or anywhere in close proximity to the external antenna. -
Page 7: Exterior Antenna
Not co-located with other antennas or used in conjunction with other antennas. • Away from all power lines. • At least 6 ft. from lightning rod antennas. • At least 24 in. from any person. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 8: Interior Antennas
Keep in mind that floor structures in multistory buildings can cause significant signal loss, which means that you may need to install interior antennas on more than one floor. Here is an example of a multistory installation: SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 9: Antenna Separation
Vertical separation is more important than horizontal separation. If you are unable to obtain the required separation horizontally, try raising the exterior antenna. You may also try reducing the BDA gain as described in Chapter 5 of this manual. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 10: Calculating Signal Strength
• Outside antenna gain (OAG): This is the signal boost provided by the exterior antenna and is always a positive number with SureCall antennas. Gain SC-288W omni SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... - Page 11 Booster gain (AG): Number of decibels of amplification provided by the booster (rated gain less any attenuation, as described in Chapter 5 of this manual). This is always a positive number. The signal strength S at an interior antenna equals OSL+OAG+IAG+CL+SL+AG. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 12: Booster Location
If you need help planning your installation, contact a qualified installer, the reseller who supplied you with the BDA, or SureCall: Call: 1-888-365-6283, 7 a.m. to 5 p.m. PST, Monday – Friday Email: support@surecall.com SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 13: Chapter 4. Installation
WARNING: DO NOT TOUCH ANY LIVE ELECTRICAL WIRES OR ALLOW THE ANTENNA OR CABLING TO TOUCH ANY LIVE ELECTRICAL WIRES. CAUTION: AVOID AIMING A YAGI ANTENNA TOWARD ANY INTERIOR ANTENNA. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 14: Interior Antennas
THE SEPARATION REQUIREMENTS DESCRIBED IN THE PREVIOUS CHAPTER, AND THAT NO ANTENNA IS AIMED TOWARD THE EXTERIOR ANTENNA. CAUTION: DO NOT CONNECT AN INTERIOR ANTENNA TO THE SPLITTER INPUT. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 15: Mounting The Bda
CAUTION: DO NOT POWER ON THE BDA UNTIL INSTRUCTED TO DO SO. CAUTION: NEVER POWER ON THE BDA WHEN ANY ANTENNAS ARE DISCONNECTED AS THIS COULD DAMAGE THE BDA. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 16: Chapter 5: Configuration & Testing
When the booster is turned on, the band lights will flash red and yellow for approximately 10 seconds. The following diagrams and notes explain how to interpret, and use, these switch banks. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 17: Dip Switch Organization
Switch 1 (1 dB) + Switch 2 (2 dB) + Switch 3 (4 dB) + Switch 4 (8 dB) + Switch 5 (16 dB) = 31 dB attenuation SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 18: Led Conditions
• Avoid setting the gain below 35 dB, as this could cause the affected frequency band to stop amplifying. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 19: Testing & Troubleshooting
If you can’t get the coverage reasonably well-balanced, you may need to install an additional interior antenna and/ or a different type of interior antenna and/or relocate interior antennas. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 20: Chapter 6: Sentry Configuration
CHAPTER 6: SENTRY CONFIGURATION Sentry Software Introduction SureCall’s Sentry is a revolutionary advancement in signal-booster management. It aids in the installation, optimization, and ongoing management of your Force5 2.0 BDA. It provides installers with tools for seamless system configurations, and it helps pinpoint malfunctions due to unforeseen changes in the amplifier landscape, such as new towers or repeater systems. -
Page 21: User Registration
Password that you registered on the system. This You will the Login screen again, as shown in the next will enable you to proceed to device configuration, as screen. explained in the steps below: SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 22: Device Registration
…OR enter IP parameters manually, if the device needs a static IP. • Click Apply to finish the configuration. The following summary screen appears if the booster connects to the server successfully: SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... - Page 23 Oscillation: Oscillation-alert status: Red=Alert; Green=Normal. • Over Attenuation: Manual over-attenuation status: Red=Alert; Green=Normal. NOTE: BOTH THE MANUALLY ADJUSTED ATTENUATION BY DEVICE AND BY SOFTWARE CANNOT EXCEED 25 DB. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
- Page 24 Password and E-mail Management: In the Tools pull-down menu, you can change your account information, includ- ing your password, or the e-mail address for status reports. Roll over the Accounts heading and click on Modify Password/E-mail to access this feature. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 25: Using Antenna Placement Tool
Select your device, and right click to access a pop-up menu with additional options as shown below. Select Antenna Position Debug. You will see the following Debug Tool screen: SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 26: Over Power Alert
ATTENUATION THROUGH CLIENT SOFTWARE IS CUMULATIVE WITH THAT OF DIP SWITCHES. Email Alerts Email alerts will be sent in the event of booster overpowering, over-attenuation, or if oscillation is detected. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... - Page 27 You can also turn off individual bands. ATTENUATION CAN BE LOWERED TO A MAXIMUM OF 30 OR 31 DB, DEPENDING ON THE BOOSTER MODEL AND A MAX OF 25 DB THROUGH SENTRY SOFTWARE. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 28: Chapter 7: Specifications
RF Connectors: N Female (both) Power Consumption: <65W Operation Temperature: -4º F to +158º F Dimensions: 14.5 x 11 x 3.5 inches Weight: 19.5 lbs FCC ID RSNFORCE5-IS SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... - Page 29 *All equivalent antennas and cables are suitable for use with the Force5 2.0 Industrial 80 dB booster. Important: Unauthorized antenna cables and/or coupling devices may not be used. Changes or modifications not expressly approved by the Surecall could void the user’s authority to operate the equipment.
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Page 30: Chapter 8: Warranty
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. -
Page 31: Limitations Of Warranty, Damages And Liability
888.365.6283 | www.surecall.com SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers. - Page 32 SureCall, Inc 48346 Milmont Drive Fremont, California 94538, USA 888.365.6283 | www.surecall.com WARNING This is NOT a CONSUMER device. It is designed for installation by FCC LICENSEES and QUALIFIED INSTALLERS. You MUST have an FCC LICENSE or the express consent of an FCC Licensee to operate this device.
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