Internal Print Server Does Not Operate Correctly - Lexmark M5163dn User Manual

Troubleshooting
Action
Step 3
Print a menu settings page, and then check to see if the internal
option is listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Step 4
a
Check if the internal option is selected.
It may be necessary to manually add the internal option in the
printer driver to make it available for print jobs. For more
information, see
on page 36.
b
Resend the print job.
Does the internal option operate correctly?

Internal print server does not operate correctly

Action
Step 1
Reinstall the internal print server.
a
Remove, and then install the internal print server. For more
information, see
page 18.
b
Print a menu settings page, and then check if the internal print
server is listed in the Installed Features list.
Is the internal print server listed in the Installed Features list?
Step 2
Check the cable and the internal print server connection.
Use the correct cable, and then check if it is securely connected
to the internal print server.
Does the internal print server operate correctly?
"Adding available options in the print driver"
"Installing an Internal Solutions Port" on
Yes No
Go to step 4. Reinstall the internal
option.
The problem is Contact
solved. support.
Yes No
Go to step 2. Check if the internal
print server is
supported by the
printer.
Note: An internal
print server from
another printer may
not work with this
printer.
The problem is Contact
solved. support.
196
customer
customer