Page 1 M5100 Series User's Guide Important: Click here before using this guide. September 2012 www.lexmark.com Machine type(s): 4063 Model(s): 29E, 49E, 69E...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Overview.....................9 Using this guide............................9 Finding information about the printer......................9 Selecting a location for the printer.............11 Additional printer setup................13 Installing internal options........................13 Available internal options ..........................13 Accessing the controller board .........................14 Installing a memory card ..........................17 Installing an Internal Solutions Port........................18 Installing an optional card ..........................23 Installing a printer hard disk ..........................24 Removing a printer hard disk..........................29...
Page 3 Contents Understanding the colors of the indicator and Sleep button lights..............50 Understanding the home screen ........................51 Using the touch-screen buttons ........................52 Setting up and using the home screen applications................54 Finding the IP address of the computer......................54 Finding the IP address of the printer ........................55 Accessing the Embedded Web Server ......................55 Customizing the home screen ..........................55 Activating the home screen applications......................56...
Page 4 Contents Setting up and using the home screen applications................102 Finding the IP address of the computer......................102 Finding the IP address of the printer ......................102 Accessing the Embedded Web Server ......................103 Customizing the home screen ........................103 Activating the home screen applications......................103 Exporting and importing a configuration......................106 Loading paper and specialty media.......................106 Setting the paper size and type ........................106...
Page 5 Contents Network/Ports menu..........................166 Security menu............................179 Settings menu............................183 Help menu.............................206 Saving money and the environment............207 Saving paper and toner.........................207 Recycling..............................208 Maintaining the printer................210 Ordering supplies..........................210 Storing supplies.............................212 Replacing supplies..........................212 Cleaning the printer parts........................218 Moving the printer..........................219 Clearing jams....................222 Avoiding jams............................222 Understanding jam messages and locations..................224 [x]‑page jam, lift front cover to remove cartridge.
Page 6 Contents Notices.....................295 Product information..........................295 Edition notice............................295 Power consumption..........................299 Index......................313...
Page 7: Safety Information
Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Page 8 CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. SAVE THESE INSTRUCTIONS.
Page 9: Overview
Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at • Connecting the printer http://support.lexmark.com. • Installing the printer software Additional setup and instructions for using the printer: User's Guide and Quick Reference Guide—The guides are available on the Documentation CD.
Page 10 • The printer software is located in the printer program folder or on the desktop, depending on your operating system. The latest supplemental information, updates, and customer Lexmark Support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 11: Selecting A Location For The Printer
Selecting a location for the printer Selecting a location for the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any hardware options, then leave enough room for them also.
Page 12 Selecting a location for the printer Right side 305 mm (12 in.) Front 508 mm (20 in.) Left side 305 mm (12 in.) Rear 305 mm (12 in.) 115 mm (4.5 in.)
Page 13: Additional Printer Setup
Forms barcode – PRESCRIBE – IPDS – Printcryption • Printer hard disk • Lexmark Internal Solutions Ports (ISP) – Parallel 1284-B interface – MarkNet N8350 802.11 b/g/n wireless printer server – MarkNet N8130 10/100 fiber interface – RS-232-C serial interface...
Page 14: Accessing The Controller Board
Additional printer setup Accessing the controller board Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 15 Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer first before touching any controller board electronic component or connector. Lexmark Internal Solutions Port or printer hard disk connector Option card connector Memory card connector...
Page 16 Additional printer setup Align the screws with the holes on the shield, and then reattach the shield. Tighten the screws on the shield.
Page 17: Installing A Memory Card
Additional printer setup Reattach the access cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 18: Installing An Internal Solutions Port
Reattach the controller board shield, and then the controller board access cover. Installing an Internal Solutions Port The controller board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 19 Additional printer setup Unpack the ISP kit. ISP solution Screw for attaching the plastic bracket to the ISP Screws for attaching the ISP mounting bracket to the controller board shield Plastic bracket Remove the metal cover from the ISP opening. Loosen the screw.
Page 20 Additional printer setup Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic bracket on the controller board cage until it clicks into place. Note: Make sure that the plastic bracket has latched completely, and that the plastic bracket is seated firmly on the controller board cage.
Page 21 Additional printer setup Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket. Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP. Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.
Page 22 Additional printer setup Attach the two provided screws to secure the ISP mounting bracket to the controller board shield. Tighten the thumbscrew that is attached to the ISP. Warning—Potential Damage: Do not screw it on too tightly. Connect the ISP solution interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color-coded.
Page 23: Installing An Optional Card
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 24: Installing A Printer Hard Disk
Additional printer setup Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. Close the controller board access door.
Page 25 Additional printer setup Locate the appropriate connector on the controller board cage. Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.
Page 26 Additional printer setup To install a printer hard disk onto the ISP: Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket. Align the standoffs of the printer hard disk to the holes in the ISP, and then press the printer hard disk down until the standoffs are in place.
Page 27 Additional printer setup To install a printer hard disk directly on the controller board cage: Align the standoffs of the printer hard disk to the holes in the controller board cage, and then press the printer hard disk down until the standoffs are in place. Installation warning: Hold only the edges of the printed circuit board assembly.
Page 28 Additional printer setup Use the two provided screws to attach the printer hard disk mounting bracket. Insert the plug of the printer hard disk interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color‑coded.
Page 29: Removing A Printer Hard Disk
Additional printer setup Removing a printer hard disk Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 30 Additional printer setup Remove the screws holding the printer hard disk in place. Remove the printer hard disk. Set aside the printer hard disk.
Page 31: Installing Hardware Options
If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Install the printer and any hardware options you have purchased in the following order: •...
Page 32 Additional printer setup Unpack the optional tray, and then remove all packing material. Pull out the tray completely from the base. Remove any packing material from inside the tray. Insert the tray into the base. Place the tray near the printer. Align the optional tray with the caster base.
Page 33 Additional printer setup Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked.
Page 34 Additional printer setup Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
Page 35: Attaching Cables
Additional printer setup Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 38. To uninstall the optional trays, slide the latch on the right side of the printer toward the front of the printer until it clicks into place, and then remove stacked trays one at a time from the top to the bottom.
Page 36 Additional printer setup Use the Parallel port Connect the printer to a computer. Note: This can also be used in installing an optional Internal Solutions Port (ISP). USB port Attach an optional wireless network adapter. Ethernet port Connect the printer to a network. USB printer port Connect the printer to a computer.
Page 37: Setting Up The Printer Software
From the Software CD that came with your printer • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package. Wait for the installation dialog to appear.
Page 38: Updating Available Options In The Printer Driver
Additional printer setup In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type D:\setup.exe > OK. In Windows 7 or earlier Click or click Start, and then click Run. In the Start Search or Run dialog, type D:\setup.exe. Press Enter, or click OK.
Page 39: Networking
From the Software CD that came with your printer • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package. Wait for the installation dialog to appear.
Page 40 Note: You will need the IP address if you are configuring access for computers on a different subnet than the printer. Install the printer driver on the computer. Download the driver at http://support.lexmark.com. Double‑click the installer package for the printer, and then follow the instructions on the computer screen.
Page 41: Preparing To Set Up The Printer On A Wireless Network
Additional printer setup • For AppleTalk printing: Notes: – Make sure AppleTalk is activated on your printer. – This feature is supported only in Mac OS X version 10.5. From the Apple menu, navigate to: System Preferences > Print & Fax Click +, and then navigate to: AppleTalk >...
Page 42: Connecting The Printer Using The Wireless Setup Wizard
Additional printer setup security information for your network, then see the documentation that came with the access point, or contact your system support person. – To find the WPA/WPA2 preshared key or passphrase for the wireless network, see the documentation that came with the access point, see the Embedded Web Server associated with the access point, or consult your system support person.
Page 43: Connecting The Printer To A Wireless Network Using The Embedded Web Server
Additional printer setup Using the Push Button Configuration method Depending on your printer model, navigate to either of the following: • > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wi‑Fi Protected Setup > Start Push Button Method •...
Page 44: Changing Port Settings After Installing A New Network Internal Solutions Port
Changing port settings after installing a new network Internal Solutions Port When a new Lexmark Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated since the printer will be assigned a new IP address. All computers that access the printer must be updated with this new IP address.
Page 45: Setting Up Serial Printing
Additional printer setup To select the printer that has changed, do either of the following: • Press and hold the printer, and then select Printer properties. • Right‑click the printer, and then select Printer properties (Windows 7 or later) or Properties (earlier versions). Note: If there is more than one copy of the printer, then update all of them with the new IP address.
Page 46 From the Software CD that came with your printer • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package. Wait for the installation dialog to appear.
Page 47: Verifying Printer Setup
Additional printer setup Do either of the following: • Press and hold the COM port where you attached the serial cable to your computer (example: COM1). • Right‑click the COM port where you attached the serial cable to your computer (example: COM1). Click Properties.
Page 48: Using M5155 And M5163
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 49 Using M5155 and M5163 The following illustration shows the maximum number of optional finishers and trays that are supported by the printer. For more information on other configurations, visit www.lexmark.com/multifunctionprinters. Hardware option Alternative hardware option Staple finisher • Output expander •...
Page 50: Using The Printer Control Panel
Using M5155 and M5163 • When using optional trays: – Always use a caster base when the printer is configured with a 2100‑sheet tray. – The 2100‑sheet tray must always be at the bottom of a configuration. – A maximum of four optional trays may be configured with the printer. –...
Page 51: Understanding The Home Screen
Using M5155 and M5163 Indicator light color and its corresponding printer status Indicator light Printer status The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention.
Page 52: Using The Touch-Screen Buttons
Using M5155 and M5163 Touch View, select, or print photos and documents from a flash drive. Note: This icon appears only when you return to the home screen while a memory card or flash drive is connected to the printer. Menus Access printer menus.
Page 53 Using M5155 and M5163 Touch the Radio button Select or clear an item. Up arrow Scroll up. Down arrow Scroll down. Accept button Save a setting. Cancel button • Cancel an action or a selection. • Return to the previous screen. Other touch-screen buttons Touch Return to the home screen.
Page 54: Setting Up And Using The Home Screen Applications
Some applications are supported only in select printer models. • There may be additional solutions and applications available for purchase. For more information, visit www.lexmark.com or inquire at your point of purchase. Finding the IP address of the computer Note: Make sure that you know how your printer and computer are connected to the network (Ethernet or wireless).
Page 55: Finding The Ip Address Of The Printer
Using M5155 and M5163 Finding the IP address of the printer Note: Make sure your printer is connected to a network or to a print server. You can find the printer IP address: • From the top left corner of the printer home screen. •...
Page 56: Activating The Home Screen Applications
Embedded Web Server, see “Accessing the Embedded Web Server” on page 55. For more information on configuring and using the home screen applications, do the following: Go to http://support.lexmark.com, and then do either of the following: • Click Business Solutions, and then select the name of the application.
Page 57: Setting Up Remote Operator Panel
Using M5155 and M5163 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. Click Settings >...
Page 58: Exporting And Importing A Configuration
Using M5155 and M5163 Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen.
Page 59: Configuring Universal Paper Settings
Using M5155 and M5163 Configuring Universal paper settings The Universal paper size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer menus. Notes: • The smallest supported Universal size is 70 x 127 mm (2.76 x 5 inches) for one‑sided printing and 105 x 148 mm (4.13 x 5.83 inches) for two‑sided (duplex) printing.
Page 60 Using M5155 and M5163 Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators on the bottom of the tray to help position the guides.
Page 61 Using M5155 and M5163 Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being loaded. Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators on the bottom of the tray to help position the guides.
Page 62 Using M5155 and M5163 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly.
Page 63 Using M5155 and M5163 • Do not slide the paper into the tray. Load paper as shown in the illustration. • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray.
Page 64 Using M5155 and M5163 • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams. For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide.
Page 65: Loading The 2100-Sheet Tray
Using M5155 and M5163 Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. Pull out the tray. Adjust the width and length guides. Loading A5‑size paper Pull up and slide the width guide to the position for A5.
Page 66 Using M5155 and M5163 Squeeze and slide the length guide to the position for A5 until it clicks into place. Remove the A5 length guide from its holder. Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place.
Page 67 Using M5155 and M5163 Loading A4‑, letter‑, legal‑, Oficio‑, and Folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded. If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d.
Page 68 Using M5155 and M5163 Put the A5 length guide in its holder. Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place.
Page 69 Using M5155 and M5163 Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. Note: Make sure the paper is loaded properly.
Page 70 Using M5155 and M5163 One‑sided printing Two‑sided printing Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur. • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams.
Page 71: Loading The Multipurpose Feeder
Using M5155 and M5163 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder Pull down the multipurpose feeder door.
Page 72 Using M5155 and M5163 Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Slide the width guide to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of tray to help position the guides.
Page 73 Using M5155 and M5163 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. •...
Page 74 Using M5155 and M5163 • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not. Without an optional staple finisher With an optional staple finisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing •...
Page 75 Using M5155 and M5163 • Load envelopes with the flap side down and on the left of the multipurpose feeder. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. •...
Page 76: Linking And Unlinking Trays
Using M5155 and M5163 Linking and unlinking trays Linking and unlinking trays Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 77: Printing
Using M5155 and M5163 Touch Touch Custom Types, and then verify that the new custom paper type name has replaced the custom name. Assigning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays. Open a Web browser, and then type the printer IP address in the address field.
Page 78: Printing From A Mobile Device
Click Print. Printing from a mobile device For the list of supported mobile devices and to download a compatible mobile printing application, visit http://lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer. Adjusting toner darkness Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
Page 79: Printing From A Flash Drive
Using M5155 and M5163 Using the printer control panel From the home screen, navigate to: > Settings > Print Settings > Quality Menu > Toner Darkness Adjust the setting, and then touch Printing from a flash drive Supported flash drives and file types Notes: •...
Page 80: Printing Confidential And Other Held Jobs
Using M5155 and M5163 • If you insert the flash drive while the printer is processing other print jobs, then Busy appears. After these print jobs are processed, you may need to view the held jobs list to print documents from the flash drive. Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively printing, reading, or writing from the memory device.
Page 81 Using M5155 and M5163 Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Hold print jobs in the computer until you enter the PIN from the printer control panel.
Page 82: Printing Information Pages
Using M5155 and M5163 For Macintosh users With a document open, choose File > Print. If necessary, click the disclosure triangle to see more options. From the print options or Copies & Pages pop‑up menu, choose Job Routing. Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential print job, also enter a four‑digit PIN.
Page 83: Managing Your Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software CD or the Embedded Web Server Administrator's Guide at http://support.lexmark.com. Checking the virtual display Open a Web browser, and then type the printer IP address in the address field.
Page 84: Modifying Confidential Print Settings
Using M5155 and M5163 Notes: • Selectable alerts can be set on the toner cartridge, imaging unit, and maintenance kit. • All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can be set for the end‑of‑life supply condition.
Page 85: Copying Printer Settings To Other Printers
Using M5155 and M5163 Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds that number, all of the jobs for that user are deleted. • Set an expiration time for confidential print jobs. When a user has not printed the jobs within that time, all of the jobs for that user are deleted.
Page 86: Checking The Status Of Parts And Supplies
Using M5155 and M5163 Checking the status of parts and supplies A message appears on the printer display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the home screen, touch Status/Supplies >...
Page 87: Reducing Printer Noise
Using M5155 and M5163 Use the factory default settings for all settings associated with Eco‑Mode. Notes: • Settings that were changed when other modes were selected are reset to the factory default settings. • Off supports the performance specifications of the printer. Energy Reduce energy use, especially when the printer is idle.
Page 88: Adjusting Sleep Mode
Using M5155 and M5163 Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the first page is printed. •...
Page 89: Using Hibernate Mode
Using M5155 and M5163 Using Hibernate Mode Hibernate is an ultra‑low power operating mode. When operating in Hibernate mode, the printer is essentially off, and all other systems and devices are powered down safely. Note: The Hibernate and Sleep modes can be scheduled. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
Page 90: Restoring Factory Default Settings
Using M5155 and M5163 Using the printer control panel From the home screen, navigate to: > Settings > General Settings > Screen Brightness In the Screen Brightness field, enter the brightness percentage you want for the display. Touch Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings.
Page 91: Statement Of Volatility
Using M5155 and M5163 Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs. Non-volatile memory Your printer may use two forms of non-volatile memory: EEPROM and NAND (flash memory).
Page 92: Erasing Printer Hard Disk Memory
Using M5155 and M5163 Erasing non‑volatile memory Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps: Turn off the printer. Hold down 2 and 6 on the keypad while turning the printer on. Release the buttons only when the screen with the progress bar appears.
Page 93: Configuring Printer Hard Disk Encryption
Using M5155 and M5163 Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a printer hard disk installed. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
Page 94: Finding Printer Security Information
Lexmark security Web page or see the Embedded Web Server Administrator’s Guide. Go to http://support.lexmark.com, and then navigate to: Support & Downloads > Tech Library > Manuals & Guides Type Embedded Web Server in the keyword field, and then click Filter.
Page 95: Using M5170
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 96 Using M5170 The following illustration shows the maximum number of optional finishers and trays that are supported by the printer. For more information on other configurations, visit www.lexmark.com/multifunctionprinters. Hardware option Alternative hardware option Staple finisher • Output expander • 4‑bin mailbox 4‑bin mailbox...
Page 97: Using The Printer Control Panel
Using M5170 • When using optional trays: – Always use a caster base when the printer is configured with a 2100‑sheet tray. – The 2100‑sheet tray must always be at the bottom of a configuration. – A maximum of four optional trays may be configured with the printer. –...
Page 98: Understanding The Home Screen
Using M5170 Indicator light color and its corresponding printer status Indicator light Printer status The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention.
Page 99: Using The Touch-Screen Buttons
Using M5170 Touch Menus Access printer menus. Note: These menus are available only when the printer is in Ready state. Status message bar • Show the current printer status such as Ready or Busy. • Show printer conditions such as Imaging unit low or Cartridge Low. •...
Page 100 Using M5170 Touch Left arrow Scroll to the left. Right arrow Scroll to the right. Up arrow Scroll up. Down arrow Scroll down. Submit Submit changes made in the printer settings. Back Return to the previous screen. Home Return to the home screen. Tips Open a context-sensitive Help dialog on the printer control panel.
Page 101 Using M5170 Other touch-screen buttons Touch Accept Save settings. Cancel • Cancel an action or a selection. • Leave a screen and return to the previous screen without saving changes. Increase Select a higher value. Decrease Select a lower value. Exit Leave the current screen.
Page 102: Setting Up And Using The Home Screen Applications
Some applications are supported only in select printer models. • There may be additional solutions and applications available for purchase. For more information, visit www.lexmark.com or inquire at your point of purchase. Finding the IP address of the computer Note: Make sure that you know how your printer and computer are connected to the network (Ethernet or wireless).
Page 103: Accessing The Embedded Web Server
Using M5170 You can find the printer IP address: • From the top left corner of the printer home screen. • From the TCP/IP section in the Network/Ports menu. • By printing a network setup page or menu settings page, and then finding the TCP/IP section. Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 104: Setting Up Forms And Favorites
Using M5170 For more information on configuring and using the home screen applications, do the following: Go to http://support.lexmark.com, and then do either of the following: • Click Business Solutions, and then select the name of the application. • Click Software and Solutions, and then select either of the following: –...
Page 105 Using M5170 • To make sure the location settings of the bookmark are correct, type the correct IP address of the host computer where the bookmark is located. For more information on obtaining the IP address of the host computer, see “Finding the IP address of the computer” on page 54. •...
Page 106: Exporting And Importing A Configuration
Using M5170 Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen.
Page 107: Configuring Universal Paper Settings
Using M5170 Notes: • The paper size is automatically set according to the position of the paper guides in each tray except the multipurpose feeder. • The paper size for the multipurpose feeder must be set manually from the Paper Size menu. •...
Page 108 Using M5170 Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators on the bottom of the tray to help position the guides.
Page 109 Using M5170 Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being loaded. Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators on the bottom of the tray to help position the guides.
Page 110 Using M5170 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly. •...
Page 111 Using M5170 Without an optional staple finisher With an optional staple finisher Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray. One‑sided printing Two‑sided printing Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.
Page 112 Using M5170 • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray. • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams.
Page 113: Loading The 2100-Sheet Tray
Using M5170 Insert the tray. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Page 114 Using M5170 Squeeze and slide the length guide to the position for A5 until it clicks into place. Remove the A5 length guide from its holder. Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place.
Page 115 Using M5170 Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded. If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d.
Page 116 Using M5170 Put the A5 length guide in its holder. Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place.
Page 117 Using M5170 Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. Note: Make sure the paper is loaded properly. •...
Page 118 Using M5170 One‑sided printing Two‑sided printing Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur. • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams.
Page 119: Loading The Multipurpose Feeder
Using M5170 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder Pull down the multipurpose feeder door.
Page 120 Using M5170 Using the handle, pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Slide the width guide to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of tray to help position the guides.
Page 121 Using M5170 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges, and then fan them.
Page 122 Using M5170 • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not. Without an optional staple finisher With an optional staple finisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Page 123 Using M5170 • Load envelopes with the flap side down and on the left of the multipurpose feeder. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. •...
Page 124: Linking And Unlinking Trays
Using M5170 Linking and unlinking trays Linking and unlinking trays Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 125: Printing
Using M5170 Touch Submit. Touch Custom Types, and then verify if the new custom paper type name has replaced the custom name. Assigning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays. Open a Web browser, and then type the printer IP address in the address field.
Page 126 Click Print. Printing from a mobile device For the list of supported mobile devices and to download a compatible mobile printing application, visit http://lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer. Adjusting toner darkness Open a Web browser, and then type the printer IP address in the address field.
Page 127: Printing From A Flash Drive
Using M5170 Using the printer control panel From the home screen, navigate to: > Settings > Print Settings > Quality Menu > Toner Darkness Adjust the setting, and then touch Submit. Printing from a flash drive Supported flash drives and file types Notes: •...
Page 128 Using M5170 Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to type the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. Insert a flash drive into the USB port.
Page 129: Printing Confidential And Other Held Jobs
Using M5170 Touch the arrows to specify the number of copies for printing, and then touch Print. Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then touch Held Jobs on the home screen to print files from the flash drive.
Page 130: Printing Information Pages
Using M5170 Click Print and Hold. Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential print job, also enter a four‑digit PIN. Click OK or Print. From the printer home screen, release the print job. •...
Page 131: Canceling A Print Job
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software CD or the Embedded Web Server Administrator's Guide at http://support.lexmark.com. Checking the virtual display Open a Web browser, and then type the printer IP address in the address field.
Page 132: Configuring Supply Notifications From The Embedded Web Server
Using M5170 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Check the virtual display that appears in the top left corner of the screen.
Page 133: Modifying Confidential Print Settings
Using M5170 Modifying confidential print settings Note: This feature is available only in network printers or printers connected to print servers. Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 134: Printing A Network Setup Page
Using M5170 Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. From the home screen, navigate to: >...
Page 135 Using M5170 Use the factory default settings for all settings associated with Eco‑Mode. Notes: • Settings that were changed when other modes were selected are reset to the factory default settings. • Off supports the performance specifications of the printer. Energy Reduce energy use, especially when the printer is idle.
Page 136 Using M5170 Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the first page is printed. • The alarm control and cartridge alarm sounds are turned off.
Page 137: Adjusting The Brightness Of The Printer Display
Using M5170 Using Hibernate mode Hibernate is an ultra‑low‑power operating mode. When operating in Hibernate mode, the printer is essentially off, and all other systems and devices are turned off safely. Note: The Hibernate and Sleep modes can be scheduled. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
Page 138: Restoring Factory Default Settings
Using M5170 Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. For more information, see “Printing a menu settings page” on page 133. If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All Settings option.
Page 139 Using M5170 Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs. Non-volatile memory Your printer may use two forms of non-volatile memory: EEPROM and NAND (flash memory). Both types are used to store the operating system, device settings, network information, bookmark settings, and embedded solutions.
Page 140 Using M5170 Touch Wipe All Settings. The printer restarts several times during this process. Note: Wipe All Settings securely removes device settings, solutions, jobs, and passwords from the printer memory. Touch Back > Exit Config Menu. The printer will perform a power‑on reset, and then return to normal operating mode. Erasing printer hard disk memory Note: Some printer models may not have a printer hard disk installed.
Page 141 Lexmark security Web page and see the Embedded Web Server Administrator’s Guide. Go to http://support.lexmark.com, and then navigate to: Support & Downloads > Tech Library > Manuals & Guides Type Embedded Web Server in the keyword field, and then click Filter.
Page 142 Using M5170 Click Embedded Web Server to launch the document.
Page 143: Paper And Specialty Media Guide
• The printer may print at a reduced speed to prevent damage to the fuser. • For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark Web site http://support.lexmark.com. Using specialty media Tips on using card stock Card stock is heavy, single‑ply specialty media.
Page 144: Paper Guidelines
Print samples on labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide at http://support.lexmark.com. • Use labels designed specifically for laser printers. •...
Page 145: Moisture Content
Paper and specialty media guide Weight The printer trays and multipurpose feeder can automatically feed paper weights between 60–176 g/m (16–47‑lb) grain long paper. The 2100‑sheet tray can automatically feed paper weights up to 60–135 g/m (16–36‑lb) grain long paper. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, and may cause jams.
Page 146: Selecting Preprinted Forms And Letterhead
Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
Page 147: Storing Paper
In addition, the company encourages purchasing paper from suppliers who demonstrate their commitment to sustainable forestry practices. Lexmark does not endorse specific suppliers, although a converter’s product list for special applications is maintained. However, the following paper choice guidelines will help alleviate the environmental impact of printing: Minimize paper consumption.
Page 148: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the types of paper they support. Note: For an unlisted paper size, select the closest larger listed size. Paper types and weights supported by the printer The printer engine supports 60–176‑g/m (16–47‑lb) paper weights.
Page 149 Paper and specialty media guide Dimensions Standard or Optional Multipurpose Duplex Paper size optional 250‑ or 2100‑sheet tray feeder 550‑sheet tray Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm (8.5 x 14 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) Oficio...
Page 150 Paper and specialty media guide Dimensions Standard or Optional Multipurpose Duplex Paper size optional 250‑ or 2100‑sheet tray feeder 550‑sheet tray Other Envelope 98 x 162 mm (3.9 x 6.4 in.) to 176 x 250 mm (6.9 x 9.8 in.) If your preferred default paper size cannot be set in the printer control panel, then you may select common paper sizes that correspond to the position of the length guide in the tray from the Paper Size/Type menu.
Page 151 Paper and specialty media guide Supported paper types and weights Paper type Paper weight 4‑bin mailbox Output expander Staple finisher Staple, hole punch and high‑capacity finisher output expander Plain Paper 90–176 g/m (24–47 lb) 60–90 g/m (16–24 lb) Card Stock 163 g/m (90 Ib) 199 g/m...
Page 152 Paper and specialty media guide Paper type Paper weight 4‑bin mailbox Output expander Staple finisher Staple, hole punch and high‑capacity finisher output expander Colored Paper 90–176 g/m (24–47 lb) 60–90 g/m (16–24 lb) The finisher stacks the paper but does not staple or punch holes in it. Print on transparencies by batches of only up to 20 to prevent them from sticking together.
Page 153: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Stapler Test Standard USB Substitute Size Network Setup Page Parallel [x] Paper Texture Profiles List Serial [x]...
Page 154: Paper Menu
Understanding the printer menus Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: Multipurpose Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, set Configure MP to "Cassette" for Multipurpose Manual Envelope Feeder to appear as a menu setting.
Page 155 Understanding the printer menus Tray [x] Type Specify the type of paper loaded in each tray. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Custom Type [x] is Transparency the factory default setting for all other trays. Recycled •...
Page 156 Understanding the printer menus MP Feeder Type Specify the paper type loaded in the multipurpose feeder. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting. Transparency • From the Paper menu, set Configure to “Cassette” for MP Feeder Type Recycled to appear as a menu.
Page 157: Configure Mp Menu
Understanding the printer menus Manual Paper Type Specify the paper type being manually loaded. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting. Transparency • From the Paper menu, set Configure MP to “Manual” for Manual Paper Recycled Type to appear as a menu.
Page 158: Substitute Size Menu
Understanding the printer menus Substitute Size menu Substitute Size Substitute a specified paper size if the requested paper size is not available. Notes: Statement/A5 • All Listed is the factory default setting. All available substitutions are Letter/A4 allowed. All Listed •...
Page 159: Paper Weight Menu
Understanding the printer menus Envelope Texture Specify the relative texture of the envelopes loaded in a specific tray. Smooth Note: Normal is the factory default setting. Normal Rough Rough Envelope Texture Specify the relative texture of the rough envelopes loaded in a specific tray. Rough Note: Rough is the factory default setting.
Page 160 Understanding the printer menus Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting. Normal Heavy Transparency Weight Specify the relative weight of the transparencies loaded. Light Note: Normal is the factory default setting. Normal Heavy Recycled Weight...
Page 161: Paper Loading Menu
Understanding the printer menus Colored Weight Specify the relative weight of the colored paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Light Weight Specify that the weight of the paper loaded is light. Light Heavy Weight Specify that the weight of the paper loaded is heavy.
Page 162: Custom Types Menu
Understanding the printer menus Letterhead Loading Determine and set two-sided printing for all print jobs with Letterhead as the paper type. Duplex Preprinted Loading Determine and set two-sided printing for all print jobs with Preprinted as the paper type. Duplex Colored Loading Determine and set two-sided printing for all print jobs with Colored as the paper type.
Page 163: Custom Names Menu
Understanding the printer menus Recycled Specify a paper type when Recycled is selected in other menus. Paper Notes: Card Stock • Paper is the factory default setting. Transparency • The custom media type must be supported by the selected tray or Rough/Cotton multipurpose feeder in order to print from that source.
Page 164: Bin Setup Menu
Understanding the printer menus Portrait Height Set the portrait height. 3–14.17 inches Notes: 76–360 mm • If the height exceeds the maximum, then the printer uses the maximum height allowed. • 14 inches is the US factory default setting. You can increase the height in 0.01‑inch increments.
Page 165: Reports Menu
Understanding the printer menus Overflow Bin Specify an alternative bin when a designated bin is full. Standard Bin Notes: Bin [x] • Standard Bin is the factory default setting. • If multiple bins are assigned the same name, then the name only appears once in the bin list.
Page 166: Network/Ports Menu
Understanding the printer menus Network [x] Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address information. Notes: • This menu item is available only when more than one network option is installed. •...
Page 167 Understanding the printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PCL SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu.
Page 168: Network Card Menu
Understanding the printer menus Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Notes: • Auto is the factory default setting. Auto • Off filters print jobs using the standard protocol. • On processes raw binary PostScript print jobs. Standard Network Setup OR Show and set the printer network settings.
Page 169: Tcp/Ip Menu
Understanding the printer menus Job Timeout Set the amount of time it takes for a network print job to be canceled. 0, 10–225 seconds Notes: • “90 seconds” is the factory default setting. • A setting value of 0 disables the timeout. •...
Page 170: Ipv6 Menu
Understanding the printer menus Enable HTTP Server Enable the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser. Note: Yes is the factory default setting. WINS Server Address View or change the current WINS server address. Enable DDNS View or change the current DDNS setting.
Page 171: Wireless Menu
Understanding the printer menus Wireless menu Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter. To access the menu, navigate to: Network/Ports > Network [x] > Network [x] Setup > Wireless Wi‑Fi Protected Setup Establish a wireless network and enable network security.
Page 172: Standard Usb Menu
Understanding the printer menus Activate Enable or disable AppleTalk support. Note: Yes is the factory default setting. View Name Show the assigned AppleTalk name. Note: The AppleTalk name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The AppleTalk address can be changed only from the Embedded Web Server.
Page 173 Understanding the printer menus USB Buffer Set the size of the USB input buffer. Disabled Notes: Auto • Auto is the factory default setting. 3K to [maximum size allowed] • Disabled turns off job buffering. Any jobs already buffered on the printer hard disk are printed before normal processing resumes.
Page 174 Understanding the printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 175 Understanding the printer menus Advanced Status Enable bidirectional communication through the parallel port. Notes: • On is the factory default setting. • Off disables parallel port negotiation. Protocol Specify the parallel port protocol. Standard Notes: Fastbytes • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting.
Page 176 Understanding the printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 177 Understanding the printer menus Job Buffering Temporarily store print jobs on the printer hard disk before printing. Notes: • Off is the factory default setting. The printer does not buffer print jobs on the Auto printer hard disk. • On buffers print jobs on the printer hard disk. •...
Page 178: Smtp Setup Menu
Understanding the printer menus Parity Set the parity for serial input and output data frames. Even Note: None is the factory default setting. None Ignore Honor DSR Determine whether the printer uses the DSR Signal. Notes: • Off is the factory default setting. •...
Page 179: Security Menu
Understanding the printer menus Device‑Initiated E‑mail Specify what credentials will be used when communicating to the SMTP server. Some SMTP servers require credentials to send an e-mail. None Use Device SMTP Credentials Notes: User‑Initiated E‑mail • None is the factory default setting for Device‑Initiated E‑mail and None User‑Initiated E‑mail.
Page 180: Miscellaneous Security Settings Menu
Understanding the printer menus Edit Access Controls Control access to printer menus, firmware updates, held jobs, and other access points. Administrative Menus Function Access Management Solutions Cancel jobs at the Device Miscellaneous Security Settings menu Login Restrictions Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out.
Page 181: Confidential Print Menu
Understanding the printer menus Confidential Print menu Max Invalid PIN Limit the number of times an invalid PIN can be entered. Notes: 2–10 • This menu appears only when a formatted, non-defective printer hard disk is installed. • Once the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Limit the amount of time a confidential print job stays in the printer before it is deleted.
Page 182: Security Audit Log Menu
Understanding the printer menus Automatic Method Mark all disk space used by a previous print job. This method does not permit the file system to reuse this space until it has been cleared. Single pass Multiple pass Notes: • “Single pass” is the factory default setting. •...
Page 183: Settings Menu
Understanding the printer menus Automatically Observe DST Set the printer to use the applicable daylight saving time (DST) start and end times associated with the printer Time Zone setting. Note: On is the factory default setting and uses the applicable Daylight Saving Time associated with the Time Zone setting.
Page 184 Understanding the printer menus Eco-Mode Minimize the use of energy, paper, or specialty media. Notes: Energy • Off is the factory default setting. Off resets the printer to its Energy/Paper factory default settings. Paper • Energy minimizes the power used by the printer. Performance may be affected, but print quality is not.
Page 185 Understanding the printer menus Keyboard Specify a language and custom key information for the printer control panel keyboard. The additional tabs enable access to accent Keyboard Type marks and symbols from the keypad on the printer control panel. English Note: “Custom Key 2” appears only in select touch‑screen printer Francais models.
Page 186 Understanding the printer menus Displayed Information Specify what is displayed on the upper left and right corners of the home screen. Left side For the “Left side” and “Right side” options, select from the Right side following options: Custom Text [x] None IP Address Hostname...
Page 187 Understanding the printer menus Displayed Information (continued) Customize the displayed information for Paper Jam, Load Paper, and Service Errors. Paper Jam Select from the following options: Load Paper Display Service Errors Message to Display Default Alternate Default [text entry] Alternate [text entry] Notes: •...
Page 188 Understanding the printer menus Screen Brightness Specify the brightness of the display. 20–100 Note: 100 is the factory default setting. Output Lighting Set the amount of light from the bin. Normal/Standby Mode Notes: • If Eco-Mode is set to Energy or Energy/Paper, then the factory default setting is Dim.
Page 189 Understanding the printer menus Timeouts Specify the number of minutes of inactivity before the printer enters a lower power state. Standby Mode Disabled Note: 15 is the factory default setting. 1–240 Timeouts Set the amount of time the printer waits after a job is printed before it goes into a reduced power state.
Page 190 Understanding the printer menus Timeouts Set the printer to continue the specified job without returning to the home screen when the Screen Timeout timer expires. Prolong Screen Timeout Notes: • On allows the user to reset the Screen Timeout timer instead of returning to ready state.
Page 191 Understanding the printer menus Print Recovery Let the printer automatically continue printing from certain offline situations when these are not resolved within the specified time Auto Continue period. Disabled Note: Disabled is the factory default setting. 5–255 Print Recovery Specify whether the printer reprints jammed pages. Jam Recovery Notes: •...
Page 192: Flash Drive Menu
Understanding the printer menus Flash Drive Menu Print Settings menu Copies Specify a default number of copies for each print job. 1–999 Note: 1 is the factory default setting. Paper Source Set a default paper source for all print jobs. Tray [x] Note: Tray 1 is the factory default setting.
Page 193 Understanding the printer menus Paper Saver Orientation Specify the orientation of a multiple‑page document. Auto Notes: Landscape • Auto is the factory default setting. Portrait • This setting affects jobs if the value of the Paper Saver setting in the same menu is not set to Off.
Page 194: Print Settings
Understanding the printer menus Blank Pages Specify if blank pages are inserted in a print job. Do Not Print Note: Do Not Print is the factory default setting. Print Print Settings Setup menu Printer Language Set the default printer language. PCL Emulation Notes: PS Emulation...
Page 195: Finishing Menu
Understanding the printer menus Download Target Set the storage location for downloads. Notes: Flash • RAM is the factory default setting. Storing downloads in the Disk RAM is temporary. • Storing downloads in a flash memory or in a printer hard disk places them in permanent storage.
Page 196 Understanding the printer menus Duplex Binding Define the way duplexed pages are bound and printed. Long Edge Notes: Short Edge • Long Edge is the factory default setting. Long Edge assumes binding along the long edge of the page (left edge for portrait and top edge for landscape). •...
Page 197 Understanding the printer menus Paper Saver Ordering Specify the positioning of multiple‑page images when using Paper Saver. Horizontal Notes: Reverse Horizontal • Horizontal is the factory default setting. Reverse Vertical • Positioning depends on the number of page images and whether they are in Vertical portrait or landscape orientation.
Page 198: Quality Menu
Understanding the printer menus Quality menu Print Resolution Specify the printed output resolution in dots per inch. 300 dpi Note: 600 dpi is the factory default setting. 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts.
Page 199 Understanding the printer menus Job Accounting Log Determine and set if the printer creates a log of the print jobs it receives. Note: Off is the factory default setting. Job Accounting Utilities Print and delete log files or export them to a flash drive. Accounting Log Frequency Determine and set how often a log file is created.
Page 200: Utilities Menu
Understanding the printer menus Log File Prefix Specify the prefix you want for the log file name. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix. Utilities menu Remove Held Jobs Delete confidential and held jobs from the printer hard disk.
Page 201: Postscript Menu
Understanding the printer menus XPS menu Print Error Pages Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PDF menu Scale to Fit Scale page content to fit the selected paper size. Note: No is the factory default setting.
Page 202: Pcl Emul Menu
Understanding the printer menus PCL Emul menu Font Source Specify the set of fonts used by the Font Name menu. Resident Notes: Disk • “Resident” is the factory default setting. Resident shows the factory Download default set of fonts downloaded in the RAM. Flash •...
Page 203 Understanding the printer menus PCL Emulation Settings Specify the number of lines that print on each page. Lines per Page Notes: 1–255 • 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.
Page 204: Html Menu
Understanding the printer menus Tray Renumber Display the factory default setting assigned to each tray or feeder. View Factory Defaults MPF Default = 8 T1 Default = 1 T1 Default = 4 T1 Default = 5 T1 Default = 20 T1 Default = 21 Env Default = 6 MPaper Default = 2...
Page 205: Image Menu
Understanding the printer menus Font Size Set the default font size for HTML documents. 1–255 pt Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale Scale the default font for HTML documents. 1–400% Notes: •...
Page 206: Help Menu
The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information about using the printer and performing printing tasks. English, French, German, and Spanish translations are stored in the printer. Other translations are available at http://support.lexmark.com. Menu item Description...
Page 207: Saving Money And The Environment
Before printing or making multiple copies of a document: • Use the preview feature, which you can select from the Print dialog or from the Lexmark Toolbar to see how the document will look like before you print it. •...
Page 208: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 209 Saving money and the environment Follow the instructions on the computer screen.
Page 210: Maintaining The Printer
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. Use of third-party supplies or parts can affect warranty coverage.
Page 211: Ordering Staple Cartridges
Lexmark Return Program fuser maintenance kit type Fuser maintenance kit type Part number M5100 Series Return Program fuser maintenance kit type 00 40X8420 M5100 Series Return Program fuser maintenance kit type 01 40X8421 M5100 Series Return Program fuser maintenance kit type 02...
Page 212: Storing Supplies
Maintaining the printer Lexmark roller kit Part number M5100 Series roller kit 40X7706 Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Page 213 Maintaining the printer Pull the cartridge out of the printer using the handle. Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistribute the toner. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Page 214: Replacing The Imaging Unit
Maintaining the printer Close the multipurpose feeder door and the front cover. Replacing the imaging unit Lift the front cover, and then pull down the multipurpose feeder door.
Page 215 Maintaining the printer Pull out the toner cartridge from the printer using the handle. Lift the green handle, and then pull out the imaging unit from the printer. Unpack the new imaging unit, and then shake it. Remove all packing material from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 216 Maintaining the printer Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Page 217 Maintaining the printer Close the multipurpose feeder door and the front cover. Replacing a staple cartridge Open the stapler door. Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher.
Page 218: Cleaning The Printer Parts
Maintaining the printer Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge. Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge. Push the staple cartridge into the finisher until it clicks into place.
Page 219: Moving The Printer
Maintaining the printer Dampen a clean, lint-free cloth with water, and use it to wipe the outside of the printer. Warning—Potential Damage: Do not use household cleaners or detergents to prevent damage to the exterior of the printer. Make sure all areas of the printer are dry before sending a new print job. Emptying the hole punch box Pull out the hole punch box.
Page 220 Maintaining the printer – To remove the finisher, hold the finisher on both sides, and then lift the latches to unlock the finisher. • If the printer does not have a caster base but is configured with optional trays, then remove the trays. Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place.
Page 221: Moving The Printer To Another Location
Maintaining the printer • Make sure there is adequate clearance around the printer. • Use only the power cord provided with this product or the manufacturer's authorized replacement. Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer warranty.
Page 222: Clearing Jams
Clearing jams Clearing jams Carefully select paper and specialty media and load them properly to avoid most jams. For more information, see “Avoiding jams” on page 222. If jams occur, then follow the steps outlined in this chapter. Note: Jam recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks.
Page 223 Clearing jams • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
Page 224: Understanding Jam Messages And Locations
Clearing jams • If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push the paper all the way back. Note: If the paper is not under the bin arm, then a jam occurs due to an overfilled bin. Use recommended paper •...
Page 225 Clearing jams Jam location Printer message What to do Staple finisher [x]‑page jam, remove paper, open Remove paper from the stapler bin, open the stapler stapler door. Leave paper in bin. [455– door, then remove the staple cartridge, and then 457] remove the jammed staples.
Page 226: [X]-Page Jam, Lift Front Cover To Remove Cartridge. [200-201]
Clearing jams Jam location Printer message What to do Upper door and rear [x]‑page jam, open upper and lower Open the rear door of the printer and the rear duplex duplex area rear door. [231–234] area, and then remove the jammed paper. Mailbox [x]‑page jam, remove paper, open Open the rear door of the mailbox, and then remove...
Page 227 Clearing jams Lift the green handle, and then pull the toner cartridge out of the printer. Place the cartridge aside. Lift the green handle, and then pull the imaging unit out of the printer. Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 228 Clearing jams Install the imaging unit. Note: Use the arrows on the side of the printer as a guide. Insert the cartridge into the printer, and then push the green handle back into place. Notes: • Align the arrows on the guides of the toner cartridge with the arrows in the printer. •...
Page 229: [X]-Page Jam, Open Upper Rear Door. [202]
Clearing jams Close the multipurpose feeder door and the front cover. Touch or Done to clear the message and continue printing. [x]‑page jam, open upper rear door. [202] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 230: [X]-Page Jam, Open Upper And Lower Rear Door. [231-234]
Clearing jams Close the rear door. Touch or Done to clear the message and continue printing. [x]‑page jam, open upper and lower rear door. [231–234] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 231 Clearing jams Close the rear door. Push the back of the standard tray. Press down the rear duplex flap, then firmly grasp the jammed paper, and then gently pull the paper out. Note: Make sure all paper fragments are removed.
Page 232: [X]-Page Jam, Remove Standard Bin Jam. [203]
Clearing jams Insert the standard tray. Touch or Done to clear the message and continue printing. [x]‑page jam, remove standard bin jam. [203] Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Touch or Done to clear the message and continue printing.
Page 233 Clearing jams Push down the front duplex flap, then firmly grasp the jammed paper, and then gently pull the paper to the right and out of the printer. Note: Make sure all paper fragments are removed. Insert the tray. Touch or Done to clear the message and continue printing.
Page 234: [X]-Page Jam, Open Tray [X]. [24X]
Clearing jams [x]‑page jam, open tray [x]. [24x] Check which tray is indicated on the printer display, and then pull the tray. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray.
Page 235: [X]-Page Jam, Clear Manual Feeder [250]
Clearing jams [x]‑page jam, clear manual feeder [250] From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Flex the sheets of paper back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 236: [X]-Page Jam, Remove Paper, Open Stapler Door. Leave Paper In Bin. [455-457]
Clearing jams [x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455–457] From the stapler bin, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Open the stapler door.
Page 237 Clearing jams Use the metal tab to lift the staple guard, and then remove any loose staples. Press down the staple guard until it clicks into place.
Page 238 Clearing jams Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket. Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. Close the stapler door.
Page 239: [X]-Page Jam, Remove Paper, Open Finisher Rear Door. Leave Paper In Bin. [451]
Clearing jams [x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451] Open the rear staple finisher door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the staple finisher door.
Page 240: [X]-Page Jam, Remove Paper, Open Expander Rear Door. Leave Paper In Bin. [41Y.xx]
Clearing jams [x]‑page jam, remove paper, open expander rear door. Leave paper in bin. [41y.xx] Open the rear output expander door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the rear output expander door.
Page 241: [X]-Page Jam, Remove Paper, Open Mailbox Rear Door. Leave Paper In Bin. [43Y.xx]
Clearing jams [x]‑page jam, remove paper, open mailbox rear door. Leave paper in bin. [43y.xx] Open the rear mailbox door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the rear mailbox door.
Page 242 Clearing jams If the jam is in the mailbox bin, then firmly grasp the jammed paper, and then gently pull it out. Notes: • Make sure all paper fragments are removed. • When using A4‑, Folio‑, or legal‑size paper, make sure to adjust the bin extender so that the paper enters the bin properly.
Page 243: Troubleshooting
Check if the toner cartridge and imaging unit are both MICR (Magnetic Imaging Content Recording) or non-MICR supplies. Note: For a list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit www.lexmark.com. Change the toner cartridge or imaging unit so that both are MICR or non‑MICR supplies. Notes: •...
Page 244 Troubleshooting Change [paper source] to [custom type name] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, then specify the paper size and type in the Paper menu on the printer control panel, and then touch Finished changing paper.
Page 245: Close Door Or Insert Cartridge
Troubleshooting Close door or insert cartridge The toner cartridge is missing or not installed properly. Insert the cartridge, and then close all doors and covers. Close front door Close the front door of the printer. Complex page, some data may not have printed [39] Try one or more of the following: •...
Page 246: Empty The Hole Punch Box
Troubleshooting Disk near full. Securely clearing disk space. Try one or more of the following: • Touch Continue to clear the message and continue printing. • Delete fonts, macros, and other data stored on the printer hard disk. • Install a hard disk with higher capacity. Empty the hole punch box Empty the hole punch box.
Page 247: Insert Staple Cartridge
Troubleshooting Incompatible tray [x] [59] Try one or more of the following: • Remove the indicated tray. • From the printer control panel, touch Continue to clear the message and continue printing without using the indicated tray. Incorrect paper size, open [paper source] [34] Try one or more of the following: •...
Page 248 Troubleshooting Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. • Cancel the print job. • Reset active bin Install Tray [x] Try one or more of the following: • Install the specified tray: Turn off the printer.
Page 249 Troubleshooting Insufficient memory to support Resource Save feature [35] Install additional printer memory or touch Continue to disable Resource Save, clear the message, and continue printing. Load [paper source] with [custom string] [paper orientation] Try one or more of the following: •...
Page 250: Load Staples
Troubleshooting Load Manual Feeder with [custom string] [paper orientation] Try one or more of the following: • Load the feeder with the correct size and type of paper. • From the printer control panel, touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing.
Page 251 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 252: Paper Changes Needed
If you do not want to accept these risks, then remove the third-party supply or part from your printer, and then install a genuine Lexmark supply or part. Note: For the list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit www.lexmark.com.
Page 253 Unplug the power cord from the electrical outlet. Remove the indicated bin. Contact customer support at http://support.lexmark.com or your service representative. • From the printer control panel, touch Continue to clear the message and print without using the specified bin.
Page 254: Remove Paper From All Bins
Troubleshooting Reinstall missing or unresponsive fuser [31.xy] Try one or more of the following: • Remove the unresponsive fuser, and then reinstall it. Note: If the message appears after reinstalling the supply, then the fuser is defective. Replace the fuser. •...
Page 255 “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer.
Page 256: Restore Held Jobs
Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace unsupported fuser [32.xy] Remove the fuser, and then install a supported one. For more information, see the instruction sheet that came with the part.
Page 257: Some Held Jobs Were Not Restored
Troubleshooting Some held jobs were not restored From the printer control panel, touch Continue to delete the indicated job. Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible. Standard network software error [54] Try one or more of the following: •...
Page 258: Unsupported Disk
Troubleshooting Too many flash options installed [58] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the extra flash memory. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Too many trays attached [58] Turn off the printer.
Page 259: Solving Printer Problems
Troubleshooting USB port [x] disabled [56] From the printer control panel, touch Continue to clear the message. Notes: • The printer discards any data received through the USB port. • Make sure the USB Buffer menu is not set to Disabled. Solving printer problems •...
Page 260 Troubleshooting Action Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are inserted in the correct ports. • The USB symbol on the cable with the USB symbol on the Are the cables inserted in the correct ports? printer •...
Page 261: Printer Display Is Blank
Troubleshooting Printer display is blank Action Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is solved. Turn off the printer, and then contact Turn off the printer, then wait for about 10 seconds, and then turn the customer...
Page 262: Envelope Seals When Printing
Troubleshooting Envelope seals when printing Action Contact customer The problem is solved. Use envelopes that have been stored in a dry environment. support. Note: Printing on envelopes with high moisture content can seal the flaps. Resend the print job. Does the envelope seal when printing? Error message about reading the flash drive appears Action Step 1...
Page 263: Incorrect Characters Print
Troubleshooting Incorrect characters print Action Step 1 Deactivate Hex Trace Go to step 2. mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Step 2 Contact...
Page 264 Troubleshooting Large jobs do not collate Action Step 1 The problem is solved. Go to step 2. From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). Resend the print job. Did the job print and collate correctly? Step 2 The problem is solved.
Page 265: Print Job Takes Longer Than Expected
Troubleshooting Print job takes longer than expected Action Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. From the printer control panel, navigate to: Settings > General Settings Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
Page 266: Printing Slows Down
Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page 37. Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print? Printing slows down Notes: •...
Page 267: Tray Linking Does Not Work
Troubleshooting Action Step 1 The problem is solved. Go to step 2. Make sure the size of the paper loaded in the tray matches the fuser type. Note: Use a 110-volt fuser for printing on letter-size paper and a 220-volt fuser for printing on A4‑size paper. Resend the print job.
Page 268: Unexpected Page Breaks Occur
Troubleshooting Unexpected page breaks occur Action Increase the printing timeout. The problem is solved. Check the original file for manual page From the home screen, navigate to: breaks. > Settings > General Settings > Timeouts Increase the Print Timeout setting, and then touch Submit. Resend the print job.
Page 269 Troubleshooting Action Step 4 Go to step 5. Manually add the tray in the printer driver. Check if the tray is available in the printer driver. Note: You may need to manually add the tray in the printer driver to make it available for print jobs.
Page 270: Internal Print Server Does Not Operate Correctly
Troubleshooting Action Step 4 The problem is solved. Contact customer support. Check if the internal option is selected. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see “Updating available options in the printer driver”...
Page 271: Internal Solutions Port Does Not Operate Correctly
Troubleshooting Action Step 2 The problem is solved. Go to step 3. Turn off the printer, then wait about 10 seconds, and then turn the printer back on. Resend the print job. Is the tray working? Step 3 Go to step 4. Reinstall the tray.
Page 272: Paper Feed Problems
Troubleshooting USB/parallel interface card does not operate correctly Action Step 1 Go to step 2. Check if you have a supported USB or Make sure the USB or parallel interface card is installed. parallel interface card. Install the USB or parallel interface card. For more information, see Note: A USB or parallel “Installing an Internal Solutions Port”...
Page 273: Paper Frequently Jams
Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Page 274: Print Quality Problems
Troubleshooting Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. Select a font that is supported by the Print a font sample list to check if the fonts you are using are supported printer.
Page 275 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. • Specify the paper size from the tray settings to match Do the paper size and type match the paper loaded in the tray?
Page 276: Gray Background On Prints
Troubleshooting Action Step 2 The problem is solved. Contact customer support. Replace the fuser. For more information on installing the fuser, see the instruction sheet that came with the part. Resend the print job. Do compressed images still appear? Gray background on prints Leading edge ABCDE ABCDE...
Page 277: Horizontal Voids Appear On Prints
Troubleshooting Horizontal voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct fill pattern. Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3.
Page 278: Incorrect Margins On Prints
Troubleshooting Incorrect margins on prints Action Step 1 The problem is solved. Go to step 2. Move the width and length guides in the tray to the correct positions for the paper size loaded. Resend the print job. Are the margins correct? Step 2 Go to step 3.
Page 279: Paper Curl
Troubleshooting Paper curl Action Step 1 Go to step 2. Adjust the width and length guides. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Are the width and length guides positioned correctly? Step 2 Go to step 3.
Page 280 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. Resend the print job. Do print irregularities still appear? Step 2 Go to step 3.
Page 281: Print Is Too Dark
Troubleshooting Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
Page 282: Print Is Too Light
Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too dark? Step 6 Contact...
Page 283: Printer Is Printing Blank Pages
Troubleshooting Action Step 4 From the printer Go to step 5. control panel, change Make sure that the paper has no texture or rough finishes. the texture settings in the Paper Texture Are you printing on textured or rough paper? menu to match the paper you are printing Step 5...
Page 284: Printer Is Printing Solid Black Pages
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.
Page 285: Repeating Defects Appear On Prints
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 286: Shadow Images Appear On Prints
Troubleshooting Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. Load paper with the correct paper type and Load paper with the correct paper type and weight in the tray.
Page 287: Streaked Horizontal Lines Appear On Prints
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact customer...
Page 288: Streaked Vertical Lines Appear On Prints
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 289: Toner Fog Or Background Shading Appears On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do streaked vertical lines appear on prints? Step 4 Go to step 5.
Page 290: Toner Rubs Off
Troubleshooting Action Step 2 The problem is solved. Contact customer support. Replace the imaging unit, and then resend the print job. Did the toner fog or background shading disappear from the prints? Toner rubs off Leading edge Trailing edge Action Step 1 Go to step 2.
Page 291: Toner Specks Appear On Prints
Troubleshooting Toner specks appear on prints Action Replace the imaging unit, and then resend the print job. Contact customer The problem is solved. support. Do toner specks appear on prints? Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency.
Page 292 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct fill pattern. Resend the print job. Do vertical voids appear on prints? Step 2 Go to step 3. The problem is solved. From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.
Page 293: Solving Home Screen Applications Problems
Troubleshooting Solving home screen applications problems An application error has occurred Action Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. Open a Web browser, and then type the printer IP address in the address field.
Page 294: Contacting Customer Support
You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.
Page 295: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 296 Notices Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 297: Noise Emission Levels
58 dBA Ready 32 dBA for all models Values are subject to change. See www.lexmark.com for current values. EU waste electronics information The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products.
Page 298: Energy Star
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Page 299: Power Consumption
The product is plugged into an electrical outlet, but the power 0.1 W switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values.
Page 300: Hibernate Mode
Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage. STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International, Inc., Lexington, KY...
Page 301: Limited Warranty
Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 302: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 303: Modular Component Notice
Modular component notice This product may contain the following modular component(s): Lexmark Regulatory Type/LEX-M01-005; FCC ID: IYLLEXM01005; Industry Canada IC: 2376A-M01005 Patent acknowledgment The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Page 304: Industry Canada Compliance Statement
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 305: Regulatory Notices For Wireless Products
Notices Regulatory notices for wireless products This section contains the following regulatory information pertaining to wireless products that contain transmitters, for example, but not limited to, wireless network cards or proximity card readers. Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies.
Page 306: Notice To Users In The European Union
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 307 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 308 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 309 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 310 Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 311 Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 312 Notices Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.
Page 313: Index
Index Index AppleTalk menu 171 checking status of parts and Numerics attaching cables 35 supplies 86, 134 2100‑sheet tray available internal options 13 checking the status of parts and loading 65, 113 avoiding jams 147 supplies 86, 134 550‑sheet tray avoiding paper jams 222 checking the virtual display installing 31...
Page 314 Index using PIN (Personal Identification display, printer control panel 50 erasing non‑volatile Number) method 42 adjusting brightness 89, 137 memory 92, 139 using the Embedded Web disposing of printer hard erasing printer hard disk Server 43 disk 91, 138 memory 140 using wireless setup wizard 42 documents, printing erasing volatile memory 91, 139...
Page 315 Index green settings Incorrect paper size, open [paper jams, clearing Eco‑Mode 86, 134 source] [34] 247 behind rear door 229, 230 Hibernate Mode 89 indicator light 97 in duplex area 232 Hibernate mode 137 printer control panel 50 in finisher rear door 239 Quiet mode 87, 135 individual settings information in mailbox rear door 241...
Page 316 IPv6 170 noise emission levels 297 message remains after jam is Job Accounting 198 noise, printer cleared 273 list of 153 reducing 87 paper jams Miscellaneous Security Non‑Lexmark [supply type], see avoiding 222 Settings 180 User’s Guide [33.xy] 251...
Page 317 278 [x]‑page jam, clear manual feeder Web Server 86, 134 jammed pages are not [250] 235 using genuine Lexmark 210 reprinted 272 [x]‑page jam, lift front cover to PCL Emul menu 202 job prints from wrong tray 263 remove cartridge.
Page 318 Supply needed to complete estimated pages remain Network [x] software error job 257 [84.xy] 246 [54] 251 Too many bins attached [58] 257 Incompatible output bin [x] Non‑Lexmark [supply type], see Too many disks installed [58] 257 [59] 246 User’s Guide [33.xy] 251...
Page 319 146, 207 USB/parallel interface card 272 reserve print jobs 129 recycling printer options, troubleshooting printing from a Macintosh Lexmark packaging 208 2100‑sheet tray problems 268 computer 81, 129 Lexmark products 208 printer problems, solving basic 259 printing from Windows 81, 129...
Page 320 207 checking an unresponsive shipping the printer 221 storing 212 printer 259 showing icons on the home using genuine Lexmark 210 contacting customer support 294 screen 55, 103 using recycled paper 207 solving basic printer Sleep button supplies, ordering...
Page 321 Index printer is printing solid black User’s Guide pages 284 using 9 repeating defects appear on using Forms and Favorites 77, 125 prints 285 using Hibernate Mode 89 shadow images appear on using Hibernate mode 137 prints 286 using Quiet mode 135 skewed print 286 using recycled paper 207 streaked horizontal lines appear...

This manual is also suitable for:

M5155 M5163 M5170

Lexmark M5100 Series User Manual

Safety Information

Overview

Selecting a Location for the Printer

Additional Printer Setup

Using M5155 and M5163

Using M5170

Paper and Specialty Media Guide

Understanding the Printer Menus

Saving Money and the Environment

Maintaining the Printer

Clearing Jams

Troubleshooting

Notices

Index

Quick Links

Need help?

Questions and answers

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Summary of Contents for Lexmark M5100 Series