Getting Technical Support - Drobo 5N2 User Manual

1.3.7 Getting Technical Support

To obtain technical support for your product, first, be sure to register your product at
www.drobo.com/registration, if you have not already done so. You can then go to
www.drobo.com/support for details on how to contact support.
You can also find support from the Drobo Dashboard.
In Drobo Dashboard on the All Drobos page, select the Drobo device for which you need to get
support, and then click the Help and Support option on the Navigation menu.
The Help and Support page opens and allows you to register your Drobo, access the online user
guide and knowledge base, contact the Drobo support team and create a diagnostics file.
You can also obtain additional hardware and phone support by purchasing DroboCare. The
DroboCare™ support program extends your peace of mind beyond the standard warranty term and
phone support that is included with your Drobo product purchase.
To learn more about DroboCare, visit our DroboCare page on our website. Also, view the frequently
asked questions related to your Drobo device on the DroboCare Frequently Asked Questions (FAQ)
page.
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