Drobo 5N2 User Manual page 23

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8. Your Drobo should begin updating to the latest firmware and automatically formatting the

disk. Please allow Drobo up to 20 minutes for the total initialization process. Here's what you will see

happen:

When your Drobo appears in Drobo Dashboard, you may select it and go into the Status page which

will show that the Drobo is initializing. While initialization is taking place, all of the drive slot LEDs will

be yellow, and the capacity LEDs will blink blue. When initialization is complete, Drobo will restart

to finish the firmware upgrade process.

Note:

If Drobo Dashboard does not detect your Drobo and initialization does not begin, please

disable any firewall and antivirus programs and ensure that your Drobo

is connected directly to the Ethernet port on your computer and not via an ethernet switch. In

this scenario, be sure that your computer is set to get its IP address on that Ethernet port via

DHCP. If Drobo Dashboard will still not detect your Drobo and the lights remain solid red,

please call our support line for assistance or open a ticket on your support account.

For more info, please see:

9. If red drive lights are seen again (e.g. "Unknown Disk Set"), please go to Drobo Dashboard's

"Tools" and choose ERASE (reset), allowing reboot of the Drobo.

Alternatively, you can use the pinhole method as described in Step 2 of:

How can I clear all my data off my Drobo storage device and start anew?

Warning

This procedure will erase all data from all drives and return your Drobo to default settings.

Note:

If you need to assess that the process is moving smoothly, see

indicator lights (LEDs).

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