Billion BiPAC 5210G RC User Manual page 77

Chapter 5: Troubleshooting
If your router is not functioning properly, please refer to the suggested solutions provided in this
chapter. If your problems persist or the suggested solutions do not meet your needs, please kindly
contact your service provider or Billion for support.
Problems with the router
Problem
None of the LEDs lit when the router is
turned on.
You have forgotten your login username
or password
Problems with WAN interface
Problem
Initialization of PVC connection (line
sync) fail
Frequent loss of ADSL line sync
(disconnection)
Suggested Action
Check the connection between the router and the
adapter. If the problem persists, most likely it is due
to the malfunction of your hardware. Please contact
your service provider or Billion for technical support.
Try the default username "admin" and password
"admin". If this fails, you can restore your router to its
factory settings by holding the Reset button on the
back of your router more than 6 seconds.
Suggested Action
Make sure that the telephone cable is properly connected
between the ADSL port and the wall jack. The ADSL LED
on the front panel should lit. Check that your VPI, VCI,
encapsulation type and type of multiplexing settings are
the same as those provided by your ISP. Reboot the
router GE. If you still have problem, you may need to
verify these settings with your ISP.
Make sure that all devices (e.g telephone, fax machine,
analogue modems) that are connected to the telephone
line as your router have a line filter connected between
them and the wall outlet (unless your are using a
Central Splitter or Central Filter installed by a qualified
and licensed electrician). Make sure that alll line filters
are correctly installed as missing line filters or incorrect
installation of line filters can cause ADSL connection
problem, including frequent disconnections.
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