Symmetricom TimeSource 3100 User Manual page 193

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Table M. Message Troubleshooting (cont'd)
Message
RO x ERROR An error has been detected on
the specified remote oscillator
input signal.
RO x LOSS OF The specified remote oscillator
SIGNAL input signal has been lost.
SPAN x AIS An AIS has been received on the
specified input span.
SPAN x ERROR An error has been detected on
the specified input span.
SPAN x LOSS OF The signal on the specified input
SIGNAL span has been lost.
TEMPERATURE A temperature error has been
ERROR detected on the internal
oscillator.
TS3100 The system software is corrupt
DOWNLOAD or missing.
REQUIRED
BT3 WARMUP The system is in a power-up
state.
COM-x USER The user was auto logged off.
TIMEOUT
LOGOFF
DISCONNECTED A user was logged off by the
USER LOGOFF system administrator.
TimeSource 3100
Troubleshooting
097-72020-01 Issue 9: November 2003
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Meaning
EVENTS
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Recommended Action
Troubleshoot the specified remote
oscillator input (check the signal
frequency). Verify the input frequency
matches the equipment configuration.
Troubleshoot the specified remote
oscillator input (check the cable,
connections, source).
Troubleshoot the specified input span
signal (check the source).
Troubleshoot the specified input span
signal (include checks for signal
frequency and jitter).
Troubleshoot the specified input span
signal (check the cable, connections,
source).
If this occurs momentarily during power-
up, none required.
If this occurs during steady-state
operation:
1. Check that the ambient air temperature
is within the TimeSource 3100
environmental specifications. If not,
correct the ambient temperature with
heating or air conditioning.
2. If the ambient air temperature is within
the TimeSource 3100 environmental
specifications, replace the plug-in card.
Download and install the system
(TimeSource 3100) software again, using
the procedure in the Software Release
Document that came with the software.
Wait for the system to power up (20 min.
to 40 min.).
If COM-x is the port this message was
received on, retry logging in. If not, none
required.
None required.
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