Troubleshooting Tips For Mac - cable matters 201014 User Manual

Computer Source
Check for updated Thunderbolt 3 BIOS, firmware and software drivers from

the computer manufacturer
Dell:
http://www.dell.com/support/home
If the Ethernet port disconnects frequently, adjust the network adapter prop-

erties in the Device Manager
Control Panel > Device Manager > Network adapters > Dell Wireless
Right-click on the Dell

wireless adapter > Select
Advanced > Property:
Power Output > Value:
75%
HP and Lenovo:
Check the Cable Matters Knowledge Base for the URL links:

http://kb.cablematters.com/index.php?View=entry&EntryID=54
Reboot the computer after making multiple changes

Contact support@cablematters.com with a description of your hardware
USB-C™ Multiport Adapter with Ethernet
configuration and your computer OS
www.cablematters.com
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