Troubleshooting Tips For Mac - cable matters 201049 User Manual

3.7 Troubleshooting Notes for Mac
If using Power Delivery to charge a laptop, first connect all cables and the
•
USB-C charger BEFORE connecting the Adapter to the computer
Check that your computer recognizes the Adapter - Blue LED should be lit
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Search: About this Mac > System Report > Hardware > USB > USB 3.0 Bus -
> USB 2.0 Hub > USB-C to Multiport Adapter with Charging
Cabling
Check that all cable and adapter connections are secure
•
Test any connected device cables with different equipment
•
Computer Source
Test with a fully charged computer and the PD port connected to a charger
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Check for updated USB drivers from the Apple website
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Try different video resolution settings supported by the display
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Unplug the adapter, reboot the computer, reconnect all the cables, and then
•
reconnect the Adapter
Connected Display
Select the DVI input from the display menu
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Audio is not supported over a DVI and must be transmitted separately
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2K DVI video resolution requires a 2K capable display
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Contact support@cablematters.com with a description of your hardware
USB-C™ to DVI Multiport Adapter with Power Delivery
configuration and your computer OS
www.cablematters.com
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