Usb Drive Key Problems - HP CL2100 G3 807S User And Maintenance Manual

Be sure the cables are working properly. Replace with known functional cables to test whether the
o
original cables were faulty.
Be sure the USB port functions normally with a USB CD-ROM drive.
o
Be sure legacy support for a USB is set enabled in the BIOS.
o
Drive problems (hard drives and solid state drives)
Drives are not recognized
1.
See the hard drive and server documentation to be sure the hard drive is compatible with the
o
server.
See the SAS RAID card documentation to be sure the RAID card is compatible with the server.
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Be sure no power problems exist.
o
Be sure no loose connections exist.
o
Be sure the driver or backplane is connected properly.
o
Be sure legacy support for SAS is set up correctly.
o
Connect only one hard drive directly from the SATA port to determine if the server is causing the
o
problem.
Boot to the BIOS RU tool to determine if the SAS controller can be detected.
o
Connect only one hard drive directly from the SAS port using a SAS-SATA cable to determine if
o
the problem is with the SAS cable.
Replace the current SAS cable with another correctly functioning SAS cable to determine if the
o
problem is with the SAS cable.
Be sure the RAID card controller is correct and supports the hard drive.
o
Replace the current SAS RAID card with a correctly functioning SAS RAID card.
o
Be sure the SAS backplane board driver is the latest driver
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Replace the current backplane board with a correctly functioning backplane board
o
Data is inaccessible
2.
Action:
Be sure the files are not corrupt. Run the repair utility for the operating system.
o
Be sure no viruses exist on the server. Run a current version of a virus scan utility.
o
Be sure the TPM is enabled in BIOS.
o
Be sure the firewall setting is correct.
o
When migrating encrypted data to a new server, be sure to follow the recovery procedures.
o

USB drive key problems

System does not boot from the drive:

Be sure that USB is enabled in the BIOS

Be sure the drive boot order in the BIOS is set so that the server boots from the USB drive key

Reseat the USB drive key
Diagnostic flowcharts 83