Spare Parts Catalog; Customer Self Repair; Parts Only Warranty Service - HP CL2100 G3 807S User And Maintenance Manual

Spare parts catalog

Customer self repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

Mandatory Parts for which customer self-repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.

Optional Parts for which customer self-repair is optional. These parts are also designed for
customer self-repair. If, however, you require that HP replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
Important: Some HP parts are not designed for customer self-repair. In order to satisfy the customer
warranty, HP requires that an authorized service provider replace the part. These parts are identified as
"No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will help
you over the telephone. HP will specify if a defective part must be returned to HP. In cases where it is
required to return the defective part to HP, you must ship the defective part back to HP within a defined
period of time, normally five (5) business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part may result in HP
billing you for the replacement. With a customer self-repair, HP will pay all shipping and part return costs
and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For
the North American program, refer to the

Parts only warranty service

Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only
warranty service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
HP website.
Spare parts catalog 66