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TwinSide TS™ Thermal Printer Family
8.
Troubleshooting
Symptom
No LEDs light on printer
LEDs flashing
Printer will not load or feed
paper; no motor sounds
Printer will not load paper and
makes loud noise
Printer attempts to load paper
but then errors
Printer prints blank paper
Print quality poor
Baud rate, other configuration
setting changes not
implemented after use of
Configuration Tool
9.
Maintenance
The TwinSide TS™ platen and printhead need to be cleaned periodically to remove contaminants
from the thermal paper. Please see maintenance document D 691 029 for details.
Part No. D 691 023A
Possible Cause
1. Power not connected or DC
power supply off
2. PCB mounted fuse blown
See Section "LED Indicators"
1. UPM not fully closed (LEDs
will flash; see Section "LED
Indicators")
2. Printer, cutter or presenter
has paper jam
1. Printer left with no paper
under printhead
1. Paper jam
2. Platens/sensors
contaminated
1. Paper inserted upside-down
and coating detection off
2. Wrong side of roll coated
3. Plain paper used instead of
thermal paper
1. Using wrong paper; not
sensitive enough
2. Print density set too low
1. Printer was not reset after
changes made with
Configuration Tool.
Mod. No. 4 120912 LEV
HENGSTLER
Corrective Action
1. Check line cord and outlet
2. Return printer for fuse
replacement; not field
replaceable
See Section "LED Indicators"
Close UPM completely
Clear paper jam
1. Raise UPM, and then lower
UPM. Store printer with
paper under printhead in
future
1. Clear paper jam; looks for
remaining paper fragments
that may be cause.
2. Clean platens; see
Maintenance Manual
D 691 029
1. Invert paper roll
2. Invert roll as test, have
paper made properly
3. Use correct paper
1. Use correct paper
2. Adjust print density, other
burn time adjustments
1. Reset printer.
page 29 of 34
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