Troubleshooting; Maintenance; Repair And Support - Hengstler eXtendo X-56 Operating Manual

eXtendo® Thermal Printer Family

Troubleshooting

8.
Symptom
No LEDs light on printer
LEDs flashing
Printer will not feed paper
Printer will not load paper
and makes loud noise
Printer prints blank paper
Print quality poor
Baud rate, other
configuration setting
changes not effective after
use of Configuration Tool

Maintenance

9.
The eXtendo® printers are intended to be maintenance-free, and as such do not require any regular service
or maintenance.

10. Repair and Support

All Hengstler printers are repaired at our facility in Aldingen, Germany. For details, and to arrange for the
return of a printer for repair, please contact us by using the online RMA procedure which you can find on our
webpage (https://www.hengstler.de/de/support/reparaturanfrage.php
https://www.hengstler.de/en/support/repair_request.php). After sending the basic information as to the
RMA form, you will receive instruction and a shipping label for your package.
If you need technical support or help you can also find contact information on the webpage described
above. When you click on the tab "Support", you can find an online form that you can fill in and send to the
Hengstler support team. You will also find a phone number where you can speak to a support team member
during business hours.

Please have your model and serial number(s) (can be found on the product label) and firmware
version available when you contact our support team. All needed information can also be found
on the Information Printout of your eXtendo® printer ( "
Part No. D-684-124
Possible Cause
1. Power not connected
2. PCB mounted fuse blown (typically
after reverse polarity of DC power)
See Section "LED Indicators"
1. Print head raised (LEDs will flash;
see Section "LED Indicators")
1. Printer left with no paper under
printhead
1. Paper inserted upside-down
2. Wrong side of roll coated
1. Print density set too low
1. Printer and computer not
reset/rebooted after changes made
with Configuration Tool or on
computer COM port.
Mod. No. 4 270919 HW1
Corrective Action
1. Check line cord and outlet
2. Return printer for repair; not field
replaceable unless authorized
inidividually.
See Section "LED Indicators"
1. Pull out the blue print head lever
1. Raise printhead, manually turn blue
wheel, lower printhead
1. Invert paper roll
2. Invert roll as test, have paper made
properly
1. Adjust print density settings, other
burn time adjustments.
1. Reset printer.
2. Reboot computer for COM: settings
to take effect. Alternatively run "net
stop spooler" and "net start
spooler" in a command window.
or
6.1 Loading Paper
").
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