Related Manuals for Hengstler eXtendo XF 4 120322 Eli
Summary of Contents for Hengstler eXtendo XF 4 120322 Eli
- Page 1 Operating Manual eXtendo® XF Thermal Printer Family Part No. D-684-399 Version 1.0 Mod. No. 4 120322 Eli...
- Page 2 Thermal Printer Family © 2022 by HENGSTLER Hengstler GmbH has created the text and diagrams contained in this document with care. However, we cannot accept responsibility for any errors or omissions. Notification regarding any errors and suggestions for improvement are welcome. We reserve the right to make technical and other changes at any time in the interest of continual product development.
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Page 3: Table Of Contents
4.5.2 Data Interfacing USB ....................19 4.5.3 Data Interfacing RS232 ....................19 4.6 Paper Supply ......................... 21 4.6.1 Hengstler Paper Roll Holders ..................21 4.6.2 Designing Your Own Paper Roll Holder ................ 23 4.7 Power Supply Specifications ....................23 4.8 Electrical Design Aspects ...................... 24 Operation ...................... - Page 4 eXtendo® Thermal Printer Family Low Current Operation ..................28 6.1 Print Speed ..........................28 6.2 Graphics/Bar Codes ......................28 6.3 Inverse Printing ........................28 6.4 Print Density Adjustment ....................... 28 6.5 Dot History Factor ......................... 28 6.6 Multi-Strobe Factor ........................ 29 Troubleshooting....................
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Page 5: Introduction
Thermal Printer Family 1 Introduction Thank you for selecting the Hengstler eXtendo® XF Thermal Printer! We are proud of this feature-rich product, which was designed using all our expertise and experience, and we are confident that you will be pleased with the advanced features and outstanding performance. -
Page 6: Important Information And Safety Instructions
Should Hengstler GmbH choose to make technical documentation available, this does not imply any authorization, implied or stated, for the making additions, repairs or modifications to this printer. -
Page 7: General Information
Unapproved types of thermal paper may drastically reduce the life of the print head or cutter and may cause the guarantee to expire. For pre-printed thermal paper make sure that only appropriate inks are used. Details can be found in the Hengstler Paper Specifications as listed in → Chapter 1.1. ... -
Page 8: Overview
eXtendo® Thermal Printer Family 3 Overview 3.1 Overview of Thermal Printing Technology A brief overview of thermal printer technology might be helpful to understand how the eXtendo® XF thermal printer family works. In most direct thermal printers, paper is fed over a soft, rotating platen (see Pos. -
Page 9: Functional View
eXtendo® Thermal Printer Family 3.2 Functional View Paper Feed Direction Figure 1 – Key Components Part No. D-684-399 Mod. No. 4 120322 Eli page 9 of 35... -
Page 10: Connectors And Indicators
eXtendo® Thermal Printer Family Pos. Element Connectors and Indicators Controller Board (not visible here, mounted inside) Paper Entry Path Paper Guides (optional) Paper Sensor Thermal Print Head Print Head Holder with Locking Shaft Platen (not visible here) Cutter Module Paper Chute Chute Sensor (not visible here) Motor Gearing and Paper Advance Wheel Bottom Plate with Mounting Options... -
Page 11: Operation Of Sensors And Status Indicator
eXtendo® Thermal Printer Family The paper entrance sensor (2b) detects if paper is approached in the paper load area (2). As soon as the paper reaches the paper sensor, the motor (7 starts driving the platen (4) under the printhead and printing can begin. -
Page 12: Status Indicator
eXtendo® Thermal Printer Family The through-beam sensor can also be used in a manner similar to a Black Mark sensor. Instead of a Black Mark, a hole or slit cutout in the paper is used. The through-beam sensor is located around the centerline of the paper path. This is the only location it may use. See →... -
Page 13: Paper Low Sensor Option
eXtendo® Thermal Printer Family Additionally, the exit sensor is monitored while first printing after a cut. After a cut, the printer “knows” where the end of the paper is. As printing takes place, the printer also “knows” when the edge of the paper should reach the sensor. If the paper does not reach the sensor when expected, the printer reports a paper jam through the status request command. -
Page 14: Graphic Printing Vs. Printing With Printer's Fonts
eXtendo® Thermal Printer Family 3.6 Graphic Printing vs. Printing with Printer’s Fonts One area that causes frequent confusion regarding printers in general is that of graphic printing versus printing using the printer’s internal fonts. An explanation here may help clarify this and make application of the eXtendo®... -
Page 15: Features Selected At Time Of Order
eXtendo® Thermal Printer Family 3.7 Features Selected at Time of Order One of the strengths of the eXtendo® XF family of thermal printers is that it allows the designer to select the features needed, rather than settling for performance less than desired or having to pay for features that will never be used. -
Page 16: Installation
eXtendo® Thermal Printer Family 4 Installation 4.1 Unpacking Care should be taken when unpacking your eXtendo® XF printer to preserve the packing material for possible future use. eXtendo® XF packing is specifically designed to protect the printer from damage in the harsh environment of trucks and aircraft. ... -
Page 17: Mounting The Printer
eXtendo® Thermal Printer Family 4.3 Mounting the Printer In the standard version the eXtendo® XF printer is built with three quick-fit hubs for sliding and locking in key holes. The quick-fit hubs can be removed leaving 4x M3 threads for mounting. See the dimensional drawings for details. -
Page 18: Paper Guides
eXtendo® Thermal Printer Family Alternatively, the printer can be mounted using the optional paper roll holder. The roll holder is fixed to the printer with the existing screws on the sides of the printer chassis. See the dimensional drawings for details. 4.4 Paper Guides Some applications like parking ticket dispensing use paper in the format of 54 mm wide credit cards. -
Page 19: Wiring
The eXtendo® XF printer uses a JST ZHR-6 connector shell with JST SZH-002T-P0.5 contacts to make the RS-232 connection. Hengstler can provide a serial cable for direct connection to PCs with a DB-9 connector on one end (→ section 12 Spare Parts and Accessories). - Page 20 Earth Ground Please note that the Hengstler cable is supplied with a flying pigtail on the printer end. This pigtail is intended to be fastened to the chassis. If it is not needed, it can be cut off or just left open.
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Page 21: Paper Supply
4.6 Paper Supply 4.6.1 Hengstler Paper Roll Holders Hengstler offers a roll holder kit for use with the eXtendo® XF printers. The paper roll holder is intended for paper rolls up to 200 mm diameter and comes with a paper pre-end sensor. - Page 22 eXtendo® Thermal Printer Family The spindle accepts a 1” inner diameter of the paper roll and it can also be mounted at two different locations depending on your installation needs. See the dimensional drawing for details. Part No. D-684-399 Mod. No. 4 120322 Eli page 22 of 35...
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Page 23: Designing Your Own Paper Roll Holder
eXtendo® Thermal Printer Family 4.6.2 Designing Your Own Paper Roll Holder It is sometimes desirable for customers to design their own paper roll holder in order to fit in the available space, or to tailor performance to their specific needs. Based on our extensive experience in designing printers, we would urge you to consider the following topics and implement your design with care. -
Page 24: Electrical Design Aspects
eXtendo® Thermal Printer Family With that said, we recommend the following power supply specifications for most 24 VDC applications. DC Output Voltage: 24 volts ± 5% DC Output Current: 6 Amps (=120 Watts nominal) Hold Up Time: 25 ms minimum Current Limitations : 16 Amps minimum 4.8 Electrical Design Aspects An important aspect of the electrical design is about grounding. -
Page 25: Operation
eXtendo® Thermal Printer Family 5 Operation 5.1 Loading Paper - Autoload The eXtendo® XF series of thermal printers automatically loads paper when it is inserted. First, make sure that the printhead is in the “down” position by pushing the Printhead (3a) down until it snaps into place on both sides of the chassis. -
Page 26: Print Speed
Twincut versions with full and partial-cut capability can make full or partial cuts under software control. Technical specification sheets on standard versions of the cutters themselves are available upon request from Hengstler. Please note that, when dealing with an eXtendo® XF with the Twincut guillotine cutter, the cutter blades can be manually moved without removing the cutter cover. -
Page 27: Extendo® Xf Digital Tools
eXtendo® Thermal Printer Family approximately 30 seconds, if the sensor detects that the paper has not yet been taken, the printer will do a full cut to foil any vandals. When the printer is not equipped with a chute sensor, the partial cut function is not recommended because there is no means in detecting “receipt taken”. -
Page 28: Low Current Operation
eXtendo® Thermal Printer Family 6 Low Current Operation There are numerous factors that affect thermal printer current. It is possible to manipulate these factors consciously to reduce current draw for situations where this is important, such as operating from batteries. If battery operation only occurs when power has failed, the host software can be programmed to print at a faster, higher current rate during normal operation and then switch the eXtendo®... -
Page 29: Multi-Strobe Factor
eXtendo® Thermal Printer Family 6.6 Multi-Strobe Factor This feature is an eXtendo® XF software feature that can help reduce peak current. When the double-burn feature is turned on, only half of the printhead is fired at a time, reducing the peak current by ~30%, but having virtually no effect on average current. -
Page 30: Troubleshooting
When you click on the tab “Support”, you can find an online form that you can fill in and send to the Hengstler support team. You will also find a phone number where you can speak to a support team member during business hours. -
Page 31: Buying Paper
eXtendo® Thermal Printer Family 10 Buying Paper 10.1 Sourcing Paper In order to maintain your warranty, use only paper that conforms with eXtendo® XF Paper Specification D 684 122. Use of paper that does not conform with this specification may adversely affect the performance of your eXtendo®... -
Page 32: Technical Specifications
(Twincut cutter; partial/full cut model) 50 to 160 g/m² (Twincut cutter; full cut only model) Cutter: Hengstler Twincut Guillotine Type, full or partial cut 1.5 mio cuts Data Interfaces: a) USB 2.0 industrial Transmission rate: 1.5 Mbit/sec and 12 Mbit/sec... - Page 33 eXtendo® Thermal Printer Family Printable Width: 56 mm (2.20 inches) Operating Voltage: 24 VDC ±5 % or 12 VDC (10-15 VDC); optional Power Supply 120 W, 25 ms holdup time (16 Amps peak) (recommandation) Peak Duty Cycle: max 15 printouts per minute; ticket length 150 mm max.. Current Draw: In standby, approx.
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Page 34: Electromagnetic Compatibility
eXtendo® Thermal Printer Family 11.1 Electromagnetic Compatibility 11.1.1 FCC Part 15 Class A Device NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. -
Page 35: Spare Parts And Accessories
Thermal Printer Family 12 Spare Parts and Accessories Hengstler Description part # Serial Data Cable (9-pin Sub-D), 2 meters E1684527 USB Data Cable (Mini-USB, straight connector), 1.5 meters 0684102 DC Power cable with connector and pigtail, 1 meter E1684530 Paper Roll Holder Kit XF incl.