Repair; Buying Paper; Sourcing Paper; Converting Paper - Hengstler TS-56 Operating Manual

TwinSide TS™ Thermal Printer Family

10. Repair

All Hengstler printers are repaired at our facility in Aldingen, Germany. For details, and to arrange for
the return of a printer for repair, please contact us at:

11. Buying Paper

11.1. Sourcing Paper

In order to maintain your warranty, use only paper that conforms with TwinSide TS™ Paper
Specification D 691 024. Use of paper that does not conform with this specification may
adversely affect the performance of your TwinSide TS™ printer and/or damage your printer.
Please note that the TwinSide TS™ is designed to be used with roll paper. Under certain
conditions, it might be possible to use fanfold paper, but care must be taken to configure the
printer, black mark, and positioning so that the cut always occurs after the fanfold bend, not
on it or before it. Failure to do so will cause cutting problems and will likely increase paper
jams. Please consult Hengstler prior to ordering to discuss your application if you plan to use
fanfold paper.

11.2. Converting Paper

Thermal paper is usually purchased through paper converters. These companies buy large,
"jumbo" rolls of specific paper types from the few true paper manufacturers in the world and
then cut it and roll it to your specifications. You may elect to have preprinting or black marks
added at this time, as well. Please make sure that any paper a converter wishes to supply
you for use with your TwinSide TS™ printer conforms with TwinSide TS™ Paper
Specification D 691 024.

11.3. Black Mark Sensor Location

The Black Mark sensors on the TwinSide TS-56 printer can be located in numerous positions
during manufacturing, both above and below the paper (sensing the top paper side and the
bottom paper side, respectively). Figure 13 represents TS-56 paper; the black areas show
where the black marks should be located in order to be detected with the sensor located on
the topside of the paper. Grey areas shown in dotted lines are on the back side of the paper
with the sensor below the paper. The numbers shown inside each black mark area are the
Black Mark Position numbers.
sensor. The default sensor positions are so marked. Please note that, in the TS-56, the
black mark sensors are also used to detect the coated side of the paper. Therefore, the
normal configuration is to have one sensor above the paper and one below. Please also note
that sensor locations other than the default location are intended for OEM applications.
Part No. D 691 023A
HENGSTLER GmbH
Uhlandstrasse 49
78554 Aldingen / Germany
Tel. +49 (0) 7424-89 0
Fax +49 (0) 7424-89 500
eMail: info@hengstler.com
www.hengstler.com
Only positions 4/6 can be employed for a through-beam
Mod. No. 4 120912 LEV
HENGSTLER
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