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Troubleshooting
b
appears in yellow on the screen.
- The camera's internal temperature has reached a predetermined level. You can continue using the camera.
b
appears in red on the screen.
- The camera's internal temperature has risen further while
192
- If the icon appears in red in
or in
mode while
until the temperature has lowered.
- In
mode, if the fan mode is set to [Automatic] and the fan was turned off while recording, the fan will turn on
automatically (in that case,
`
appears in red on the screen.
- The cooling fan may not be working properly. The camera will automatically turn off in approximately 10 minutes.
Consult a Canon Service Center.
i
appears on the screen.
- The camera and lens cannot communicate normally. Clean the lens's contacts and reattach the lens.
appears in red on the screen.
- The lithium button battery's charge has been completely depleted. Save the camera's settings on an SD card (A 130)
and replace the lithium button battery. Then, restore the camera's settings from the file saved on the SD card.
Picture and Sound
The screen of the monitoring device connected to the VIDEO terminal does not turn on.
- Make sure the unit cable connecting the camera's VIDEO terminal and the monitoring device's VIDEO terminal is
correctly connected on both sides.
The peaking/magnification/zebra pattern/waveform monitor/B&W image does not appear on the screen.
- Check that display of the desired assistance function is enabled on the screen used with the corresponding output
settings.
Screen displays turn on and off repeatedly.
- The battery pack is exhausted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
Abnormal characters appear on the screen and the camera does not operate properly.
- Disconnect the power source and reconnect it after a short time. If the problem still persists, use the
[! System Setup] > [Reset] > [All Settings] function. This resets all the camera's settings to default values, except
for the hour meter.
Video noise appears on screen.
- Keep a distance between the camera and devices that emit strong electromagnetic fields such as near powerful
magnets and motors, MRI machines or high-voltage power lines.
Horizontal bands appear on the screen.
- This is a phenomenon typical of CMOS image sensors when recording under some types of fluorescent, mercury or
sodium lamps. This is not a malfunction. You may be able to reduce the symptoms by setting the shutter speed mode
to [Speed] and the shutter speed to a value matching the frequency of the local electrical system: 1/50* or 1/100 for
50 Hz systems, 1/60 or 1/120 for 60 Hz systems.
* May not be available depending on the frame rate.
Audio cannot be recorded.
- The audio input selection switch of the INPUT terminal is in the AES/EBU position but an analog audio source is
connected, or it is set to the ANALOG position and a digital audio source is connected. Set the audio related switches
correctly according to the audio source you wish to use (A 99).
- When using the INPUT 1/INPUT 2 terminals, make sure you are using an XLR connector. When using the MIC terminal,
make sure you are using a condenser microphone with its own power supply and a ∅ 3.5 mm stereo mini plug.
- The external microphone connected to the INPUT 1/INPUT 2 terminal requires phantom power. Set the corresponding
INPUT 1/INPUT 2 audio input selection switch to MIC+48V (A 99).
Audio is recorded at an extremely low level.
- When using the INPUT 1/INPUT 2 terminals or MIC terminal: The audio level switch for CH1 or CH2 is set to M, and
the recording level is set too low. Check the audio level meter on the screen and adjust the audio level correctly
(A 101).
- The microphone attenuator is on. Turn off the microphone attenuator (A 103).
mode while
> [$ System Setup] > [Fan Speed] is set to [High], turn off the camera and wait
`
will appear on the screen).
b
appeared in yellow on the screen.
> [% System Setup] > [Fan] > [Mode] is set to [Always On]
>
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