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Technical Support
A.2 Troubleshooting
A.2
Troubleshooting
A.2.1
General problems
This chapter provides you with tips on how to locate and troubleshoot common problems.
Problem
The device is not opera-
tional.
Wrong time and/or date on
the device.
Although the BIOS setting is
OK, the time and data are
still wrong.
USB device not responding. The operating system does
A beep sounds when a key
is pressed but no character
is displayed
An ISO image mounted with
Intel® AMT does not boot
102
Possible cause
There is no power supply to
the device.
Device is switched off
The battery is empty or not
installed
The backup battery is dead. In this case, please contact your technical support team.
not support the USB ports.
Keyboard buffer is full
Booting from USB is disa-
bled in the BIOS
To correct or avoid error
Check the power supply, the power cord or the power plug.
Press the power button
Charge or install battery.
1. Press <ESC> during the boot sequence to open
BIOS-Setup.
2. Set the time and date in the setup menu.
Enable USB Legacy Support for the mouse and keyboard.
For all other devices you will need USB drivers for the specific
operating system.
<CTRL> <PAUSE>
Enable booting from USB in the BIOS Setup, see section
"Default BIOS Setup entries (Page 89)", "Boot" section.
Operating Instructions, 05/2017, A5E37340160-AB
SIMATIC ITP1000
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