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13. JULABO Service – Online remote diagnosis
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
JULABO circulators of the HighTech series are equipped with a
so-called black box. This box is implemented in the controller and
records all significant data for the last 30 minutes.
In case of a failure, this data can be read out from the unit by using
special software. The respective program is available for free
download from www.julabo.com \ EasyBlackBox.
• Installation is easy and carried out step by step.
Please observe the instructions.
• Data read-out is possible in the conditions
„OFF", „R OFF" or „ALARM".
• Connect the circulator to the computer using an
interface cable.
• Start the EasyBlackBox program.
The program asks for the used port (COM1, ......) and
the baud rate of the unit.
You do not have this information on hand? Simply try
it out!
The program keeps on sending this request until the
actually used port and correct baud rate are entered.
• Data is read out and shown on the
monitor divided in the sections
>Einstellungen/Settings<,
>Alarmspeicher/Alarms stored<,
>Blackbox<
ç see example
• After pressing >Speichern/Save< a text
file is compiled. The program proposes a
filename -
>C:\model description and barcode no.<.
Modifications are possible.
• E-mail this file to
ServiceUSA@Julabo.com, JULABO's
service department. JULABO is thus able
to provide rapid support.
MC
53
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